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CallRail vs Marchex Call Tracking Comparison

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Overview

An analytics platform designed for those who rely on quality calls and inbound leads to measure success.

Marchex Marketing Edge: Create more revenue-generating conversations by making better media buys

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$45.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

92

26

5

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.5

(29)

5

4

3

2

1

15

13

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

CallRail's customer support has always been great. I lean on them for set-up questions, and appreciate their willingness to help.
CallRail just adds another tool for me to show my clients the effectiveness of our marketing efforts. My clients love it which is what is important.
I like the reporting features and the ability to track activity of different agents. I like the ability to text.

Pros

What i like the most about marchex is that it helps me recording my tracks. My calls are auto saved and the details like date, time, caller, status, place and others are there.
The software is easy to use and the customer support has been great. I also think there is a good array of toll free phone numbers.
I like how easy it is to listen to calls, filter and export reports for clients. Very Happy with the services that are provided for me.

Cons

The lack of assistance in completing tasks after the initial set up of the first project.
String] to the end of our URLs, and that's bad practice. It makes it so if someone tries to share the link, then they copy the tracking code with it, thus throwing off our results.
We worked with their support, and it appears it might have had something to do with our use of Google Voice for our agents' phone lines, but it was unclear.

Cons

Customer support for trouble shooting is a little difficult.
The organization filter can give strange results, but I suspect this is a question of how we've set it up instead of how the software is set up.
Pulling custom reports is difficult and hard to navigate through.
  • Vendor responds to reviews
  • Last review16 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features22
  • API
  • Activity Dashboard
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Caller ID
  • Campaign Analysis
  • Campaign Management
  • Configurable Workflow
  • Conversion Rate Optimization
  • Custom Landing Pages
  • Customizable Reporting
  • Data Import/Export
  • Engagement Analytics
  • IVR / Voice Recognition
  • Keyword Tracking
  • Labeling
  • Lead Distribution
  • Lead Scoring
  • Monitoring
  • Multi-Campaign
  • ROI Analytics
  • Real Time Analytics
  • Referral Source Tracking
  • Tagging
  • Third Party Integration
  • Visual Analytics
  • Total features14
  • API
  • Activity Dashboard
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Caller ID
  • Campaign Analysis
  • Campaign Management
  • Configurable Workflow
  • Conversion Rate Optimization
  • Custom Landing Pages
  • Customizable Reporting
  • Data Import/Export
  • Engagement Analytics
  • IVR / Voice Recognition
  • Keyword Tracking
  • Labeling
  • Lead Distribution
  • Lead Scoring
  • Monitoring
  • Multi-Campaign
  • ROI Analytics
  • Real Time Analytics
  • Referral Source Tracking
  • Tagging
  • Third Party Integration
  • Visual Analytics

Integrations

  • Total integrations53
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations19
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

CallRail vs. Marchex Call Tracking

See how CallRail and Marchex Call Tracking stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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