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CallRail vs Phone.com Comparison

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Overview

An analytics platform designed for those who rely on quality calls and inbound leads to measure success.

Phone.com is the leading cloud-based phone company focused on the needs of SMB and entrepreneurs. In addition to offering...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$45/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

91

27

6

2

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.0

(38)

5

4

3

2

1

18

10

4

3

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

Pros

I like the reporting features and the ability to track activity of different agents. I like the ability to text.
CallRail just adds another tool for me to show my clients the effectiveness of our marketing efforts. My clients love it which is what is important.
CallRail's customer support has always been great. I lean on them for set-up questions, and appreciate their willingness to help.

Pros

Customer service was great, good features and functionality, room for customizations, can keep personal phone number private.
AMAZING customer service/support. Easy configuration and sensible flow/interface.
Overall, a great phone system. Just began using it and very happy.

Cons

The lack of assistance in completing tasks after the initial set up of the first project.
String] to the end of our URLs, and that's bad practice. It makes it so if someone tries to share the link, then they copy the tracking code with it, thus throwing off our results.
We worked with their support, and it appears it might have had something to do with our use of Google Voice for our agents' phone lines, but it was unclear.

Cons

The worst thing about phone.com is that it does not show when someone is calling my phone.com number so calls all show up as normal calls.
So let this review be your warning. The low price comes with a massive.
I am the type of person who does not answer calls I don't know so this is a very annoying thing about phone.com.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features22
  • API
  • Activity Dashboard
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Analysis
  • Configurable Workflow
  • Customizable Reporting
  • Data Import/Export
  • Keyword Tracking
  • Labeling
  • Lead Distribution
  • Lead Scoring
  • Monitoring
  • Multi-Campaign
  • ROI Analytics
  • Receiving
  • Tagging
  • Total features4
  • API
  • Activity Dashboard
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Analysis
  • Configurable Workflow
  • Customizable Reporting
  • Data Import/Export
  • Keyword Tracking
  • Labeling
  • Lead Distribution
  • Lead Scoring
  • Monitoring
  • Multi-Campaign
  • ROI Analytics
  • Receiving
  • Tagging

Integrations

  • Total integrations54
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

CallRail vs. Phone.com

See how CallRail and Phone.com stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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