App comparison

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CallRail Logo

CallRail

4.5
(166)

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Call Tracking & Analytics

(33)

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CallRail Alternatives & Competitors

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CallTrackingMetrics logo
4.6
(126)

The Only All-in-One Call Tracking & Contact Center Solution

Features

Total

CallTrackingMetrics logo
CallRail logo

57

122

62

features in common

57

features in common

CallTrackingMetrics logo

CallTrackingMetrics user ratings

Functionality

4.6
(126)

Top features

  • Performance Metrics

    5.0

  • Call Tagging

    5.0

  • Performance Management

    5.0

CallRail logo

CallRail user ratings

Functionality

4.3
(166)

Top features

  • Source Tracking

    5.0

  • Lead Segmentation

    5.0

  • Lead Capture

    4.8

Pricing

Starting from

$79/month

Value for money

CallTrackingMetrics logo
4.5

0.1

CallRail logo
4.4

What users say about CallTrackingMetrics' value for money

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
NICE CXone logo
4.2
(565)

Cloud Contact Center Software

Features

Total

NICE CXone logo
CallRail logo

39

125

62

features in common

39

features in common

NICE CXone logo

NICE CXone user ratings

Functionality

4.1
(565)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Voice Mail

    5.0

CallRail logo

CallRail user ratings

Functionality

4.3
(166)

Top features

  • Source Tracking

    5.0

  • Lead Segmentation

    5.0

  • Lead Capture

    4.8

Pricing

Starting from

$71/month

Value for money

NICE CXone logo
4.1

0.3

CallRail logo
4.4

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.