CallSquad Pricing, Features, Reviews & Comparison of Alternatives

What is CallSquad?

CallSquad is a cloud-based outbound call campaign software for teams which provides businesses with the tools to plan, execute, and track call campaigns for purposes such as sales development, recruitment, lead qualification, event invitations, opt-in marketing consent, and more. CallSquad can be used by onsite and remote teams with collaboration tools to coordinate and carry out outbound call campaigns within teams.

In order to help businesses engage their team and retain employees, CallSquad is designed to simplify daily tasks and eliminate unnecessary activities. By automatically routing calls based on priority, CallSquad allows agents to focus on their pitch. Within the team portal, users can view their team’s recent activity, keep track of campaign details and progress, and log their own successes for others to see.

Outbound call campaigns for any purpose can be programmed and managed within CallSquad with tools such as contact data upload, customer segmentation, targeted campaign configuration, multiple campaign management, and more. Campaigns can be customized with parameters such as daily calling hours, maximum call attempts per day, call time limits, and more. Users can track active and archived campaigns within the CallSquad system and view statistics on campaign performance such as number of leads and call outcomes.

CallSquad facilitates the recording of calls in order to allow management to monitor employee performance and offer feedback to individuals or teams. Real-time dashboards provide data on campaign progress and all team members can track their shared goals. The leaderboard tab allows businesses to recognize high-performing employees with insight into number of leads and calls, as well as the total duration of calls made by each user.