Additional information for CallSquad
Key features of CallSquad
- Power dialer
- Preview dialer
- Progressive dialer
- Reporting/analytics
- Auto-dialing
- Data management
- Outbound call center
- Call logging
- Manual dialer
- Telephony integration
- Performance reports
- Call tracking
- Campaign analysis
- Activity tracking
- Activity dashboard
- Audit trail
- Campaign planning
- Third party integration
- User activity monitoring
- Call routing
- Prioritizing
- Employee portal
- Contact database
- Campaign segmentation
- Customer segmentation
- Status tracking
- Multi-campaign
- Progress tracking
- Gamification
- Computer telephony
- Survey management
- Productivity reporting
- A/B testing
- Call analysis
- Alerts / escalation
- Access control
- Permission management
View All FeaturesBenefits
Engage team members with Call Squad features such as the team portal and activity feed which help employees to track their own tasks, as well as their colleagues, to ensure everyone is on the same page.
Use gamification features and leaderboards to celebrate team members' successes and encourage users to share their progress towards goals.
Manage outbound call campaigns within CallSquad with tools for automatic call routing, multiple campaign management, customer segmentation, campaign tracking, and more.
Monitor the success of campaigns with reporting and analytics on number of leads, number of calls, duration of calls, and more for individuals or entire teams.
Track employee performance with call recording tools which can be used to provide feedback and suggest areas for improvement. Recordings can also be used for training purposes for new hires.