CallSquad Pricing, Features, Reviews & Comparison of Alternatives

CallSquad

Outbound call campaign software for teams

5.0/5 (4 reviews)

CallSquad overview

What is CallSquad?

CallSquad is a cloud-based outbound call campaign software for teams which provides businesses with the tools to plan, execute, and track call campaigns for purposes such as sales development, recruitment, lead qualification, event invitations, opt-in marketing consent, and more. CallSquad can be used by onsite and remote teams with collaboration tools to coordinate and carry out outbound call campaigns within teams.

In order to help businesses engage their team and retain employees, CallSquad is designed to simplify daily tasks and eliminate unnecessary activities. By automatically routing calls based on priority, CallSquad allows agents to focus on their pitch. Within the team portal, users can view their team’s recent activity, keep track of campaign details and progress, and log their own successes for others to see.

Outbound call campaigns for any purpose can be programmed and managed within CallSquad with tools such as contact data upload, customer segmentation, targeted campaign configuration, multiple campaign management, and more. Campaigns can be customized with parameters such as daily calling hours, maximum call attempts per day, call time limits, and more. Users can track active and archived campaigns within the CallSquad system and view statistics on campaign performance such as number of leads and call outcomes.

CallSquad facilitates the recording of calls in order to allow management to monitor employee performance and offer feedback to individuals or teams. Real-time dashboards provide data on campaign progress and all team members can track their shared goals. The leaderboard tab allows businesses to recognize high-performing employees with insight into number of leads and calls, as well as the total duration of calls made by each user.
callsquad.com

Pricing

Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, Australia, Germany

Supported languages

English
CallSquad screenshot: The dialer activity feed allows team members to log and track their calls and activityExplainer 30 01 18CallSquad screenshot: Gamification features such as the dialer leaderboard can be used to engage employeesCallSquad screenshot: From the dialer console users can make outbound calls and log outcomesCallSquad screenshot: The manager console tool allows management to track campaign success and employee performanceCallSquad screenshot: Reports and analytics are provided on the manager dashboard to track campaign progress visually

CallSquad reviews

Excellent
4

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  5.0
  5.0
  5.0
Andy Wiggans

It's been great working with CallSquad

Used weekly for 2+ years
Reviewed 2018-07-27
Review Source: Capterra

Pros
It's really quick and straightforward to set up our call campaigns and programme the various elements. It's especially useful being able to edit things like the sales script and change the number of dial attempts we make to each prospect. This means we can quickly adjust things in line with our requirements, rather than having to create a new campaign from scratch.

Cons
It could be easier to edit campaigns on a mobile device but as we use our laptops to access the software the majority of the time, this is not a real issue for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Mitchell Preston-Phypers - 01245 790 832

An ideal resource for outbound calling

Used weekly for 6-12 months
Reviewed 2018-08-03
Review Source: Capterra

Pros
CallSquad is really simple to implement as no special equipment is needed and there's nothing to download or install. When creating campaigns, there are numerous customizable options which you can edit whenever you need to. The customer support team are also great and quick to respond to questions or queries.

Cons
When uploading data via a spreadsheet, you have to follow the data template exactly otherwise records do not format correctly

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Mark Hughes

Easy to use, helped us to be more efficient

Used daily for less than 6 months
Reviewed 2018-08-01
Review Source: Capterra

Pros
Really easy to use. We had been managing outbound calls manually, via various systems, which had become complex and time-wasting to manage. This was massively improved and simplified with CallSquad. Also, as as a regulated business, it was very important that we had ability (i) restrict the data that is shared with the team to only "essential" + non-sensitive information, and (ii) to monitor call recordings.

Cons
No specific dislikes so far and the team who are using day-to-day have been very happy, able to pick it up super quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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CallSquad pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Contact CallSquad for pricing information.

CallSquad features

Activity Dashboard
Call Routing
Third Party Integration

API (229 other apps)
Automatic Notifications (110 other apps)
CRM Integration (82 other apps)
Call Monitoring (95 other apps)
Call Recording (144 other apps)
Call Transfer (98 other apps)
Caller ID (88 other apps)
Chat (131 other apps)
Communication Management (102 other apps)
Conferencing (107 other apps)
Contact Management (94 other apps)
Customizable Branding (81 other apps)
Instant Messaging (112 other apps)
Real Time Reporting (85 other apps)
Reporting & Statistics (138 other apps)
Video Conferencing (99 other apps)
Voice Mail (88 other apps)

Videos and tutorials

Additional information for CallSquad

Key features of CallSquad

  • Power dialer
  • Preview dialer
  • Progressive dialer
  • Reporting/analytics
  • Auto-dialing
  • Data management
  • Outbound call center
  • Call logging
  • Manual dialer
  • Telephony integration
  • Activity tracking
  • Audit trail
  • Call routing
  • Campaign planning
  • Campaign segmentation
  • Computer telephony
  • Contact database
  • Employee portal
  • Permission management
  • Progress tracking
  • Status tracking
  • Third party integration
  • Activity dashboard
  • Multi-campaign
  • Call tracking
  • Prioritizing
  • Customer segmentation
  • Survey management
  • Campaign analysis
  • Alerts / escalation
  • A/B testing
  • Gamification
  • User activity monitoring
  • Productivity reporting
  • Call analysis
  • Access control
  • Performance reports
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Benefits

Engage team members with Call Squad features such as the team portal and activity feed which help employees to track their own tasks, as well as their colleagues, to ensure everyone is on the same page.

Use gamification features and leaderboards to celebrate team members' successes and encourage users to share their progress towards goals.

Manage outbound call campaigns within CallSquad with tools for automatic call routing, multiple campaign management, customer segmentation, campaign tracking, and more.

Monitor the success of campaigns with reporting and analytics on number of leads, number of calls, duration of calls, and more for individuals or entire teams.

Track employee performance with call recording tools which can be used to provide feedback and suggest areas for improvement. Recordings can also be used for training purposes for new hires.