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CallSquad vs Ameyo FusionCX Comparison

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Overview

CallSquad is a cloud-based outbound call campaign software for teams which provides businesses with the tools to plan, execute,...

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

(4)

5

4

3

2

1

4

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.1

(9)

5

4

3

2

1

4

3

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features26
  • A/B Testing
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Audit Trail
  • Auto-Dialer
  • Call Routing
  • Call Tracking
  • Campaign Analysis
  • Campaign Planning
  • Campaign Segmentation
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Custom Fields
  • Customer Complaint Tracking
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Dashboard Creation
  • Email Templates
  • Employee Management
  • Employee Portal
  • Event Triggered Actions
  • Feedback Collection
  • Gamification
  • Heatmap
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Progress Tracking
  • Real Time Monitoring
  • Real Time Reporting
  • Request Routing
  • Self Service Portal
  • Sentiment Analysis
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Third Party Integration
  • Total features32
  • A/B Testing
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Audit Trail
  • Auto-Dialer
  • Call Routing
  • Call Tracking
  • Campaign Analysis
  • Campaign Planning
  • Campaign Segmentation
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Custom Fields
  • Customer Complaint Tracking
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Dashboard Creation
  • Email Templates
  • Employee Management
  • Employee Portal
  • Event Triggered Actions
  • Feedback Collection
  • Gamification
  • Heatmap
  • Help Desk Management
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Progress Tracking
  • Real Time Monitoring
  • Real Time Reporting
  • Request Routing
  • Self Service Portal
  • Sentiment Analysis
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Third Party Integration

Integrations

  • Total integrations12
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

CallSquad vs. Ameyo FusionCX

See how CallSquad and Ameyo FusionCX stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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