CallSquad Features

CallSquad

Outbound call campaign software for teams

5.0/5 (4 reviews)

CallSquad Feature Summary

  • Power dialer
  • Preview dialer
  • Progressive dialer
  • Reporting/analytics
  • Auto-dialing
  • Data management
  • Outbound call center
  • Call logging
  • Manual dialer
  • Telephony integration
  • Activity tracking
  • Audit trail
  • Call routing
  • Campaign planning
  • Campaign segmentation
  • Computer telephony
  • Contact database
  • Employee portal
  • Permission management
  • Progress tracking
  • Status tracking
  • Third party integration
  • Activity dashboard
  • Multi-campaign
  • Call tracking
  • Prioritizing
  • Customer segmentation
  • Survey management
  • Campaign analysis
  • Alerts / escalation
  • A/B testing
  • Gamification
  • User activity monitoring
  • Productivity reporting
  • Call analysis
  • Access control
  • Performance reports

Competitor Feature Comparison

A/B Testing
API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Audit Trail
Auto-Dialer
Automatic Call Distribution
Call Center Management
Call Disposition
Call Recording
Call Routing
Call Tracking
Call Transfer
Callback Scheduling
Campaign Analysis
Campaign Planning
Campaign Segmentation
Computer Telephony Integration
Contact Database
Contact Management
Customer Segmentation
Document Storage
Email Integration
Employee Portal
Gamification
Lead Assignment
Lead Distribution
Monitoring
Multi-Campaign
Performance Management
Performance Reports
Permission Management
Prioritizing
Productivity Reporting
Progress Tracking
Progressive Dialing
Reporting & Statistics
Status Tracking
Survey Management
Third Party Integration
Voice Mail
Workflow Management
Learn moreCompare App
A/B Testing
API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Audit Trail
Auto-Dialer
Automatic Call Distribution
Call Center Management
Call Disposition
Call Recording
Call Routing
Call Tracking
Call Transfer
Callback Scheduling
Campaign Analysis
Campaign Planning
Campaign Segmentation
Computer Telephony Integration
Contact Database
Contact Management
Customer Segmentation
Document Storage
Email Integration
Employee Portal
Gamification
Lead Assignment
Lead Distribution
Monitoring
Multi-Campaign
Performance Management
Performance Reports
Permission Management
Prioritizing
Productivity Reporting
Progress Tracking
Progressive Dialing
Reporting & Statistics
Status Tracking
Survey Management
Third Party Integration
Voice Mail
Workflow Management
Visit WebsiteCompare App
A/B Testing
API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Audit Trail
Auto-Dialer
Automatic Call Distribution
Call Center Management
Call Disposition
Call Recording
Call Routing
Call Tracking
Call Transfer
Callback Scheduling
Campaign Analysis
Campaign Planning
Campaign Segmentation
Computer Telephony Integration
Contact Database
Contact Management
Customer Segmentation
Document Storage
Email Integration
Employee Portal
Gamification
Lead Assignment
Lead Distribution
Monitoring
Multi-Campaign
Performance Management
Performance Reports
Permission Management
Prioritizing
Productivity Reporting
Progress Tracking
Progressive Dialing
Reporting & Statistics
Status Tracking
Survey Management
Third Party Integration
Voice Mail
Workflow Management
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CallSquad Feature Reviews

3 reviewers had the following to say about CallSquad's features:

Mark Hughes

Easy to use, helped us to be more efficient

2018-08-01

Pros

Also, as as a regulated business, it was very important that we had ability (i) restrict the data that is shared with the team to only "essential" + non-sensitive information, and (ii) to monitor call recordings.

Cons

No specific dislikes so far and the team who are using day-to-day have been very happy, able to pick it up super quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Andy Wiggans

It's been great working with CallSquad

2018-07-27

Pros

It's really quick and straightforward to set up our call campaigns and programme the various elements.

Cons

It could be easier to edit campaigns on a mobile device but as we use our laptops to access the software the majority of the time, this is not a real issue for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Mitchell Preston-Phypers - 01245 790 832

An ideal resource for outbound calling

2018-08-03

Pros

When creating campaigns, there are numerous customizable options which you can edit whenever you need to.

Cons

When uploading data via a spreadsheet, you have to follow the data template exactly otherwise records do not format correctly

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more