CircleLoop Pricing, Features, Reviews & Comparison of Alternatives

CircleLoop

Cloud based business telephony system

4.71/5 (7 reviews)

CircleLoop overview

What is CircleLoop?

CircleLoop is a UK-based business VoIP provider that offers a cloud-based telephony system supported by desktop and mobile apps requiring no additional hardware. Flexible, contract-less pricing plans start with a PAYG rate of £5 per user per month (+ VAT), and include a choice of one UK number from a broad local, national and mobile selection. International numbers from over 80 countries can also be added, while unlimited outgoing calls to all UK landlines and many UK mobiles are included in plan. International calls to 170+ countries can also be made under a starting rate of 3p per minute, with the sending and receipt of SMS text messages also possible where needed from a CircleLoop mobile number.

Subscriptions also go on to include all subsequent system features that include live call transfer within team members, conferencing, out of hours call forwarding to another UK number, plus on-demand call recording (in beta). Personalized voicemail allows for greetings to be set, while voicemails themselves can be converted to text and sent to CircleLoop's live activity feed or an email address. Smart notifications ensure that preferences over call and activity alerting are configurable, with device syncing ensuring that usage across mobile or desktop platforms is kept up-to-date.
www.circleloop.com

Pricing

Starting from
$5/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United Kingdom

Supported languages

English
CircleLoop screenshotCircleLoop iOS & Android Apps - Video WalkthroughCircleLoop screenshotCircleLoop screenshotCircleLoop screenshotCircleLoop screenshotCircleLoop screenshotCircleLoop screenshotCircleLoop Desktop App (1.0.5) - Quick Walkthrough

CircleLoop user reviews

Excellent
5

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.6
  4.6
Johnny Andrews

Awesome phone app at an affordable price.

Used daily for less than 6 months
Reviewed 2018-10-25
Review Source: Capterra

Overall experience has been very good, and I am happy I finally found a phone app that I can use!

Pros
I love that they have a desktop app and a phone app. I also like that I can connect it directly with my ZOHO crm. I also love that the price is very affordable compared to most other phone apps.

Cons
The customer service is a little slow at responding and could be a bit more helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stuart Preece

Slick and intuitive app across desktop and mobile

Used daily for 1-2 years
Reviewed 2018-05-14
Review Source: Capterra

I've been a Circle Loop user for over a year now and I've seen it grow from a straightforward call solution into something much greater. Using CL has enabled me to manage my calls through one easy to use streamlined interface. I'm excited to see what new features the app gains next.

Pros
As a contractor, I'm often in a situation where its important to share my number with clients. By using Circle Loop I can keep my primary phone number private whilst sharing my CL number with clients. As my company grows with different departments (Development, UX, etc) I can make new hires and allow them to use their private phone and install Circle Loop on their device. This allows them to keep a device they are familiar with and remove the need to use a separate company phone.

Cons
At the moment, there are few negatives for me. Circle Loop is competitively priced, has great customer support and a development team that is engaged with providing regular updates. If I had to choose one area that I would like to see improvement is the ability to manage conference calls, although I believe this is an upcoming feature in 2018.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nathaniel Cassidy

Really solid cloud-based phone system

Used daily for 6-12 months
Reviewed 2018-05-29
Review Source: Capterra

Pros
Running our direct lines and shared lines from the same iPhone app is great. The recent addition of call recording has been a massive benefit. The team at CircleLoop have been good, they're always looking to make improvements to the application and are their customer service team are responsive.

Cons
They're all small niggles really. The text messaging system is a bit clunky and currently has no notifications enabled. Sometimes call transfer can be a little buggy. Incoming calls suffer from intermittent lag, with users phones ringing at different times. Rather than having a single 'contacts' tab, contacts are split into a users contacts and shared contacts, which means you have to search in both for a contact if you can't remember where they were saved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Hannah Cresswell

Fantastic customer service and simple to use software

Used daily for 1-2 years
Reviewed 2020-11-09
Review Source: Capterra

Works well for our business.

Pros
All you need is on one screen, the last number called, the link to any voicemail message and the set up is straight forward.

Cons
The out of hours option isn't intuitive at all, it isn't clearly marked on what the times entered represent. Perhaps it would work well to have the option to have a miniature screen of it in the corner whilst working on other things to keep an eye on if a call comes in etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

HIGHLY impressed with CircleLoop

Used daily for 6-12 months
Reviewed 2018-05-11
Review Source: Capterra

Making calls is no longer a hassle. It's easy, excellent value and accessible on all my devices.

Pros
I've tried many other VOIP providers, however the quality of Circleloop's service has surpassed many of the other larger players in the market. It's easy to get set up and the quality of calls is superb. I can forward calls to my mobile when I need and I appreciate getting voicemail transcription alerts by email. I have a UK and US number and i can switch between the two to make outbound calls. It's brilliant.

Cons
Awaiting more integrations with apps, but they integrate with the major CRMs and I know they are building more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CircleLoop pricing

Starting from
$5/month
Pricing options
Subscription
Free trial
View Pricing Plans

Initial 7 day period is free followed by:
Unlimited = £15 (+ VAT) per user, per month
Pay as you go = £5 (+ VAT) per user, per month

Extras include:
International numbers from £5 per month + VAT
Additional UK numbers £2 per month + VAT
Port an existing number from £20 + VAT

CircleLoop features

Automatic Notifications
Call Transfer
Collaboration Tools
Conferencing
Third Party Integration
Voice Mail

API (241 other apps)
Activity Dashboard (151 other apps)
Call Monitoring (102 other apps)
Call Recording (153 other apps)
Call Routing (114 other apps)
Caller ID (93 other apps)
Chat (139 other apps)
Communication Management (115 other apps)
Contact Management (99 other apps)
Customizable Branding (90 other apps)
Instant Messaging (118 other apps)
Real Time Reporting (89 other apps)
Reporting & Statistics (154 other apps)
Video Conferencing (109 other apps)

Videos and tutorials

Additional information for CircleLoop

Key features of CircleLoop

  • Unified communications
  • Encryption
  • Ring groups
  • Web conferencing
  • Employee directory
  • Call logging
  • UK numbers
  • International numbers
  • Live activity feed
  • International calls
  • Activity tracking
  • Application integration
  • Automatic notifications
  • Call transfer
  • Computer telephony
  • Conferencing
  • Mobile integration
  • Multi-channel communication
  • Multiple user accounts
  • Real time updates
  • Shared contacts
  • SMS integration
  • Subscription services
  • Voice mail
  • Call activity tracking
  • Visual analytics
  • Collaboration tools
  • Self-service
View All Features

Benefits

CircleLoop provides businesses with an intuitive self-service telephony software system that empowers anywhere workers and teams without the requirement of legacy hardware.

Mobile apps for iOS and Android platforms enable CircleLoop to be used on the move, while apps for Mac and Windows support desktops natively and device syncing updates all call and messaging activity across every device.

UK local, national and mobile numbers available for selection along with international numbers from 80+ countries to choose from, with unlimited calls to other UK landlines or mobiles included in price plan.

General features include personalized voicemail, voicemail to text conversion, smart call activity notifications, call recording / forwarding, contact management, analytics and more.

Link calls and account activities to other apps via Integration options with other communication and CRM solutions such as Slack, HipChat, Capsule, Hubspot, Pipedrive and also Google.