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CircleLoop Pricing, Features, Reviews and Alternatives

CircleLoop product overview

Price starts from

$

5

/momonth
Per Feature

What is CircleLoop?

CircleLoop is a UK-based business VoIP provider that offers a cloud-based telephony system supported by desktop and mobile apps requiring no additional hardware. Flexible, contract-less pricing plans start with a PAYG rate of £5 per user per month (+ VAT), and include a choice of one UK number from a broad local, national and mobile selection. International numbers from over 80 countries can also be added, while unlimited outgoing calls to all UK landlines and many UK mobiles are included in plan. International calls to 170+ countries can also be made under a starting rate of 3p per minute, with the sending and receipt of SMS text messages also possible where needed from a CircleLoop mobile number.

Key benefits of using CircleLoop

  • CircleLoop provides businesses with an intuitive self-service telephony software system that empowers anywhere workers and teams without the requirement of legacy hardware.


  • Mobile apps for iOS and Android platforms enable CircleLoop to be used on the move, while apps for Mac and Windows support desktops natively and device syncing updates all call and messaging activity across every device.


  • UK local, national and mobile numbers available for selection along with international numbers from 80+ countries to choose from, with unlimited calls to other UK landlines or mobiles included in price plan.


  • General features include personalized voicemail, voicemail to text conversion, smart call activity notifications, call recording / forwarding, contact management, analytics and more.


  • Link calls and account activities to other apps via Integration options with other communication and CRM solutions such as Slack, HipChat, Capsule, Hubspot, Pipedrive and also Google.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    Knowledge Base

    Training options

    Webinars
    Documentation
    Live Online

    CircleLoop pricing information

    Value for money

    4.7

    /5

    10

    Price starts from

    $

    5

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    CircleLoop features

    Functionality

    4.6

    /5

    10
    Total Features31 11 categories

    Most valued features by users

    Reporting/Analytics
    Third Party Integrations
    Alerts/Notifications
    Contact Management
    Mobile Access
    Call Recording
    Video Conferencing
    Access Controls/Permissions

    Functionality contenders

    CircleLoop users reviews

    Overall rating

    4.5

    /5

    10

    Positive reviews

    90%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.86/10
    Rating distribution

    5

    4

    3

    2

    1

    6

    3

    1

    0

    0

    Pros
    I like the simpleness of their user interface, it is very easy to use. Their integration is the best, I was able to integrate it with my favorite CRM software.

    AR

    Anonymous Reviewer

    Cain was has been an excellent asset to circle loop going above and beyond to help ensure the product does exactly what we need it to do.

    MW

    Michael W.

    I also like that I can connect it directly with my ZOHO crm. I also love that the price is very affordable compared to most other phone apps.

    Johnny A.

    Cons
    Sometimes call transfer can be a little buggy. Incoming calls suffer from intermittent lag, with users phones ringing at different times.

    Nathaniel C.

    I had to follow up with the customer service team on multiple occasions to find out whether the problem was being looked into or not.

    LR

    Liane-Rose B.

    They're all small niggles really. The text messaging system is a bit clunky and currently has no notifications enabled.

    Nathaniel C.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Awesome phone app at an affordable price.

    Reviewed 3 years ago

    Overall experience has been very good, and I am happy I finally found a phone app that I can use!

    Pros

    I love that they have a desktop app and a phone app. I also like that I can connect it directly with my ZOHO crm. I also love that the price is very affordable compared to most other phone apps.

    Cons

    The customer service is a little slow at responding and could be a bit more helpful.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Best affordable Phone System for small businesses

    Reviewed 3 months ago

    I have a very good experience with CircleLoop. I use their service to run my business from home with ease and comfort, it also has helped me to save a lot of money that other companies are taking with the same functionality.

    Pros

    It was easy to set up and run. I like the simpleness of their user interface, it is very easy to use. Their integration is the best, I was able to integrate it with my favorite CRM software.

    Cons

    Call routine rules setup is a little complex, and receiving SMS does not sends push notifications.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Easy to Use

    Reviewed a year ago

    I absolutely love the product, its great and I don't want to switch to another. The only thing that might prompt me to consider another product is if I have to chase customer services again for a response.

    Pros

    I love that Circle Loop is really easy to set up. The design is so user friendly too.

    Cons

    Unfortunately we've had some syncing issues between Circleloop and our CRM. I had to follow up with the customer service team on multiple occasions to find out whether the problem was being looked into or not. Fortunately someone got back to me eventually but it was frustrating that I had to chase for a response.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Slick and intuitive app across desktop and mobile

    Reviewed 4 years ago

    I've been a Circle Loop user for over a year now and I've seen it grow from a straightforward call solution into something much greater. Using CL has enabled me to manage my calls through one easy to use streamlined interface. I'm excited to see what new features the app gains next.

    Pros

    As a contractor, I'm often in a situation where its important to share my number with clients. By using Circle Loop I can keep my primary phone number private whilst sharing my CL number with clients. As my company grows with different departments (Development, UX, etc) I can make new hires and allow them to use their private phone and install Circle Loop on their device. This allows them to keep a device they are familiar with and remove the need to use a separate company phone.

    Cons

    At the moment, there are few negatives for me. Circle Loop is competitively priced, has great customer support and a development team that is engaged with providing regular updates. If I had to choose one area that I would like to see improvement is the ability to manage conference calls, although I believe this is an upcoming feature in 2018.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Really solid cloud-based phone system

    Reviewed 4 years ago
    Pros

    Running our direct lines and shared lines from the same iPhone app is great. The recent addition of call recording has been a massive benefit. The team at CircleLoop have been good, they're always looking to make improvements to the application and are their customer service team are responsive.

    Cons

    They're all small niggles really. The text messaging system is a bit clunky and currently has no notifications enabled. Sometimes call transfer can be a little buggy. Incoming calls suffer from intermittent lag, with users phones ringing at different times. Rather than having a single 'contacts' tab, contacts are split into a users contacts and shared contacts, which means you have to search in both for a contact if you can't remember where they were saved.

    CircleLoop FAQs and common questions

    CircleLoop has the following pricing plans:
    Starting from: $5.00/month
    Pricing model: Subscription
    Free Trial: Available


    CircleLoop has the following typical customers:
    Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business


    CircleLoop supports the following languages:
    English


    CircleLoop supports the following devices:
    Android, iPhone


    No, CircleLoop does not have an API available.


    CircleLoop integrates with the following applications:
    Capsule, Zoho CRM, Insightly, Zapier, Pipedrive, FLG, Drift, Freshdesk, Help Scout, Zoho Desk, Slack, Nimble, Gorgias, Xero, Copper, HubSpot CRM, Intercom


    CircleLoop offers the following support options:
    Email/Help Desk, Chat, Phone Support, Knowledge Base

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