CircleLoop Features

CircleLoop

Cloud based business telephony system

4.5/5 (10 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Audio / Video Conferencing
Automatic Call Distribution
CRM
Calendar Management
Call Center Management
Call Conferencing
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Caller ID
Caller Profiles
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
Electronic Signature
Employee Directory
Event Scheduling
Event Triggered Actions
File Sharing
For Small Businesses
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Multiple User Accounts
Outbound Call Center
PBX
Phone Key Input
Progressive Dialer
Queue Management
Real-Time Chat
Real-time Updates
Reporting/Analytics
Ring Groups
SIP Trunking
SMS Messaging
Screen Sharing
Task Management
Text to Speech
Third Party Integrations
Unified Communications
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Mail
Voicemail Transcription
Learn moreCompare App
API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Audio / Video Conferencing
Automatic Call Distribution
CRM
Calendar Management
Call Center Management
Call Conferencing
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Caller ID
Caller Profiles
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
Electronic Signature
Employee Directory
Event Scheduling
Event Triggered Actions
File Sharing
For Small Businesses
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Multiple User Accounts
Outbound Call Center
PBX
Phone Key Input
Progressive Dialer
Queue Management
Real-Time Chat
Real-time Updates
Reporting/Analytics
Ring Groups
SIP Trunking
SMS Messaging
Screen Sharing
Task Management
Text to Speech
Third Party Integrations
Unified Communications
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Mail
Voicemail Transcription
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Audio / Video Conferencing
Automatic Call Distribution
CRM
Calendar Management
Call Center Management
Call Conferencing
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Caller ID
Caller Profiles
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
Electronic Signature
Employee Directory
Event Scheduling
Event Triggered Actions
File Sharing
For Small Businesses
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Multiple User Accounts
Outbound Call Center
PBX
Phone Key Input
Progressive Dialer
Queue Management
Real-Time Chat
Real-time Updates
Reporting/Analytics
Ring Groups
SIP Trunking
SMS Messaging
Screen Sharing
Task Management
Text to Speech
Third Party Integrations
Unified Communications
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Mail
Voicemail Transcription
Visit WebsiteCompare App

Mobile apps

iOS App


979 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


55 reviews

CircleLoop Feature Reviews

8 reviewers had the following to say about CircleLoop's features:

Anonymous
A verified reviewer
Verified Reviewer

HIGHLY impressed with CircleLoop

2018-05-11

Making calls is no longer a hassle.

Pros

I can forward calls to my mobile when I need and I appreciate getting voicemail transcription alerts by email.

Cons

Awaiting more integrations with apps, but they integrate with the major CRMs and I know they are building more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 1-10 employees)
Verified Reviewer

Best affordable Phone System for small businesses

2021-09-09

I have a very good experience with CircleLoop. I use their service to run my business from home with ease and comfort, it also has helped me to save a lot of money that other companies are taking with the same functionality.

Pros

I like the simpleness of their user interface, it is very easy to use.

Cons

Call routine rules setup is a little complex, and receiving SMS does not sends push notifications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathaniel C.

Verified Reviewer

Really solid cloud-based phone system

2018-05-29

Pros

The recent addition of call recording has been a massive benefit.

Cons

The text messaging system is a bit clunky and currently has no notifications enabled.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Stuart P.

Verified Reviewer

Slick and intuitive app across desktop and mobile

2018-05-14

Using CL has enabled me to manage my calls through one easy to use streamlined interface. I'm excited to see what new features the app gains next.

Pros

As a contractor, I'm often in a situation where its important to share my number with clients. By using Circle Loop I can keep my primary phone number private whilst sharing my CL number with clients. As my company grows with different departments (Development, UX, etc) I can make new hires and allow them to use their private phone and install Circle Loop on their device. This allows them to keep a device they are familiar with and remove the need to use a separate company phone.

Cons

If I had to choose one area that I would like to see improvement is the ability to manage conference calls, although I believe this is an upcoming feature in 2018.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Hannah C.

Fantastic customer service and simple to use software

2020-11-09

Works well for our business.

Pros

All you need is on one screen, the last number called, the link to any voicemail message and the set up is straight forward.

Cons

Perhaps it would work well to have the option to have a miniature screen of it in the corner whilst working on other things to keep an eye on if a call comes in etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nick S.

Easy fast and reliable platform. Set up was done in a day. Thank you Circle Loop!

2018-05-14

Pros

Reporting tools are first class.

Cons

The software is easy to use and enabled us to get rid of all our old desk phones

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Liane-Rose B.

Easy to Use

2020-11-27

I absolutely love the product, its great and I don't want to switch to another. The only thing that might prompt me to consider another product is if I have to chase customer services again for a response.

Pros

I love that Circle Loop is really easy to set up. The design is so user friendly too.

Cons

Unfortunately we've had some syncing issues between Circleloop and our CRM. I had to follow up with the customer service team on multiple occasions to find out whether the problem was being looked into or not. Fortunately someone got back to me eventually but it was frustrating that I had to chase for a response.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Glyn P.

Circle Loop has helped enable us to scale internationally into France, Korea, Australia and the US

2018-05-14

Pros

Easy set up, no intrusive cabling, engineers, hassle, extensive quarterly or annual costs.

Cons

None I don't have any issues at all

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more