CircleLoop Features

CircleLoop

Cloud based business telephony system

4.5/5 (8 reviews)

CircleLoop Feature Summary

  • Unified communications
  • Encryption
  • Ring groups
  • Web conferencing
  • Employee directory
  • Call logging
  • UK numbers
  • International numbers
  • Live activity feed
  • International calls
  • Activity tracking
  • Application integration
  • Automatic notifications
  • Call transfer
  • Computer telephony
  • Conferencing
  • Mobile integration
  • Multi-channel communication
  • Multiple user accounts
  • Real time updates
  • Shared contacts
  • SMS integration
  • Subscription services
  • Voice mail
  • Call activity tracking
  • Visual analytics
  • Collaboration tools
  • Self-service

Competitor Feature Comparison

Activity Tracking
Application Integration
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Tracking
Call Transfer
Caller ID
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
IVR / Voice Recognition
Mobile Integration
Multi-Channel Communication
Multiple User Accounts
Real Time Updates
Remote Access
SMS Integration
Self Service Portal
Spam Blocker
Third Party Integration
Visual Analytics
Voice Mail
Learn moreCompare App
Activity Tracking
Application Integration
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Tracking
Call Transfer
Caller ID
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
IVR / Voice Recognition
Mobile Integration
Multi-Channel Communication
Multiple User Accounts
Real Time Updates
Remote Access
SMS Integration
Self Service Portal
Spam Blocker
Third Party Integration
Visual Analytics
Voice Mail
Visit WebsiteCompare App
Activity Tracking
Application Integration
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Tracking
Call Transfer
Caller ID
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
IVR / Voice Recognition
Mobile Integration
Multi-Channel Communication
Multiple User Accounts
Real Time Updates
Remote Access
SMS Integration
Self Service Portal
Spam Blocker
Third Party Integration
Visual Analytics
Voice Mail
Visit WebsiteCompare App

Mobile apps

iOS App


961 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


50 reviews

CircleLoop Feature Reviews

7 reviewers had the following to say about CircleLoop's features:

Nathaniel Cassidy

Really solid cloud-based phone system

2018-05-29

Pros

The recent addition of call recording has been a massive benefit.

Cons

The text messaging system is a bit clunky and currently has no notifications enabled.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Stuart Preece

Slick and intuitive app across desktop and mobile

2018-05-14

Using CL has enabled me to manage my calls through one easy to use streamlined interface. I'm excited to see what new features the app gains next.

Pros

As a contractor, I'm often in a situation where its important to share my number with clients. By using Circle Loop I can keep my primary phone number private whilst sharing my CL number with clients. As my company grows with different departments (Development, UX, etc) I can make new hires and allow them to use their private phone and install Circle Loop on their device. This allows them to keep a device they are familiar with and remove the need to use a separate company phone.

Cons

If I had to choose one area that I would like to see improvement is the ability to manage conference calls, although I believe this is an upcoming feature in 2018.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

HIGHLY impressed with CircleLoop

2018-05-11

Making calls is no longer a hassle.

Pros

I can forward calls to my mobile when I need and I appreciate getting voicemail transcription alerts by email.

Cons

Awaiting more integrations with apps, but they integrate with the major CRMs and I know they are building more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hannah Cresswell

Fantastic customer service and simple to use software

2020-11-09

Works well for our business.

Pros

All you need is on one screen, the last number called, the link to any voicemail message and the set up is straight forward.

Cons

Perhaps it would work well to have the option to have a miniature screen of it in the corner whilst working on other things to keep an eye on if a call comes in etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nick Stewart

Easy fast and reliable platform. Set up was done in a day. Thank you Circle Loop!

2018-05-14

Pros

Reporting tools are first class.

Cons

The software is easy to use and enabled us to get rid of all our old desk phones

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Liane-Rose Bunce

Easy to Use

2020-11-27

I absolutely love the product, its great and I don't want to switch to another. The only thing that might prompt me to consider another product is if I have to chase customer services again for a response.

Pros

I love that Circle Loop is really easy to set up. The design is so user friendly too.

Cons

Unfortunately we've had some syncing issues between Circleloop and our CRM. I had to follow up with the customer service team on multiple occasions to find out whether the problem was being looked into or not. Fortunately someone got back to me eventually but it was frustrating that I had to chase for a response.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Glyn Powditch

Circle Loop has helped enable us to scale internationally into France, Korea, Australia and the US

2018-05-14

Pros

Easy set up, no intrusive cabling, engineers, hassle, extensive quarterly or annual costs.

Cons

None I don't have any issues at all

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more