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Cisco Unified Communications Manager Logo

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Communication and collaboration management solution

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Cisco Unified Communications Manager Pricing, Features, Reviews and Alternatives

Cisco Unified Communications Manager FAQs

Q. What type of pricing plans does Cisco Unified Communications Manager offer?

Cisco Unified Communications Manager has the following pricing plans:
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Cisco Unified Communications Manager?

Cisco Unified Communications Manager has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Cisco Unified Communications Manager support?

Cisco Unified Communications Manager supports the following languages:
English


Q. Does Cisco Unified Communications Manager offer an API?

Yes, Cisco Unified Communications Manager has an API available for use.


Q. What level of support does Cisco Unified Communications Manager offer?

Cisco Unified Communications Manager offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base

Cisco Unified Communications Manager product overview

What is Cisco Unified Communications Manager?

Cisco Unified Communications Manager (formerly CallManager) helps businesses of all sizes connect and collaborate with teams across departments via internal protocol (IP) telephony, voice & video calling, messaging, and more. The platform includes an activation code onboarding functionality, which enables managers to create phone records without a phone’s MAC address.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Knowledge Base

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Starting from

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Free plan
Free trial
Pricing range

Starting from

15.95

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
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Cisco Unified Communications Manager pricing information

Value for money

3.7

/5

74

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Cisco Unified Communications Manager features

Functionality

4.3

/5

74

Total features

15

3 categories

Most valued features by users

Third-Party Integrations
API
Call Recording
Access Controls/Permissions
Communication Management
Video Conferencing
Call Routing
Call Monitoring

Cisco Unified Communications Manager users reviews

Overall Rating

4.3

/5

74

Positive reviews

84

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.21/10
Rating distribution

5

4

3

2

1

38

24

8

2

2

Pros
This Call Manager is the best we have ever had, the voice quality is unbeatable even in remote offices connected by VPN, 100% recommended. It is a very good investment.
The interface is good and holds up all the necessary information as it should on every single page. The back end looks sturdy too and looks like a robust system.
Great tool for my team to use for both incoming & outbound calls. Easy to use and great functionalities.
Cons
Very hard to configure unless your a cisco engineer. Confusing on the different areas to configure thins and why.
The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager.
The user interface can be confusing to use. Sometimes I find that I have to refer to the instructions when I need to use features that I only use once in a while.

Overall rating contenders

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praveen K.

systems engineer

Banking, 1,001-5,000 employees

Review source

Overall Rating

Cisco unifed communication manager

Reviewed 3 years ago

Transcript

Praveen: Hey, my name is Praveen. I work for a state agency, and I rate Cisco UCS four out of five. So...

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Oscar A.

Information Technology and Services, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Call Manager - Good for medium and large companies

Reviewed 3 years ago

In general I liked it. I stayed in version 11.5 and it works very well, it still has support and I can upgrade phone firmwares without problem. I think I will stick with this version for a bit longer before migrating to a subscription scheme with the new licensing.

Pros

The versatility of the tool is what we like the most. It supports all protocols and is easy to integrate with third parties. Policies can be created very easily and user control is simplified with the integration to LDAP.

Cons

Being able to upgrade software and IOS is no longer so simple. The new version 12 and 14 no longer support perpetual licensing. I think this is something that will affect small clients and will be very limited in the future.

AR
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Verified reviewer

Food Production, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Awesome platform for communication

Reviewed a month ago

Wonderful IPT plaform for corporate/ business requirements that must ensure a reliable and secure communication platform. It matches the standard/ typical use cases for phone communications, and it can be scaled up to meet more complex requirements such as intelligent call routing/ multi-channel interaction (advanced contact center us cases). The implementation of the on-prem Cisco gateway and physical phones is easy. You may also just select the cloud-based service (Cisco Webex app on your PC) in case you are not interested in increasing the 'physical footprint/ hardware'.

Pros

Very professional/ corporate-oriented portfolio. Very nice quality (audio) and products evolution on the last years. Great integrations with Cisco UCCX/ Finesse for contact center/ intelligent call routing and multi-channel support. Easy to deploy. Robust solution for business environments.

Cons

Licensing tiering is sometimes complex to comprehend. Support contracts a bit too expensive in some ocassions.

MY
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Matthew Y.

Financial Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Robust product set with strong functionality but a lot to learn

Reviewed 6 years ago

Great way to monitor and manage on-premise phone systems without paying a substantial fee to a consultant/product provider for management. Allows for a very robust amount of phone service management and integrate with several other third-party products for additional tools (have their own quirks and requirements for management and account permissions). All around great, and very matured, product for voice systems management.

Pros

- Extremely robust feature set with depth in configuration and customization. - Diversified technology with a strong security interface. - Configuration rich interfaces with strong delineation of permission sets and redirects. - Administrative overhead easily reduced by account permissions sets

Cons

- So robust can feel a bit overwhelming (version specific) - Deployment time frames can be long from purchase to full production implementation (good support though) - More hardware specific as far as integration than some other agnostic products.

RD
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Robert D.

Management Consulting,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

More than just VoIP - A Powerful UC and Collaboration Suite

Reviewed 9 years ago
Pros

Cisco Unified Communications Manager and its associated products (Unity Connection voicemail, Contact Center Express, etc.) provide a full suite of unified communications and collaboration capabilities. The solution can scale to from SMB to large enterprise and is highly flexible, allowing it to accommodate a wide range of business needs. The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business. Support for a wide range of endpoints, including PC, tablet, and mobile devices, allows for the adoption of collaboration tools by remote and mobile workers. The product is powerful and lends itself easily to fulfilling business goals.

Cons

One of the primary negatives about Cisco UCM would be the cost, especially at smaller scales and when competing against a legacy TDM solution. Even for businesses that are driven primarily by cost though, the additional benefits such as integrated instant messaging, point to point video, and mobile device integration may prove to be enough of a differentiator to justify the extra expense. Organizations that are interested in managing their own solution will typically need to hire or have on staff a fairly high level engineer, though most IT people would be capable of learning how to handle at least basic moves, adds, and changes. The importance of solid solution architecture and maintenance can not be overstated enough.

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Justin E.

Banking, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Enterprise Banking VoIP Solution

Reviewed 6 years ago

We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything nationwide. We were able to accomplish this with CUCM and it's extremely granular configuration ability.

Pros

I have been administering Unified Communications Manager for almost 10 years . The stability of CUCM is unrivaled. The uptime of our voice environment in the last 4 years has been over 99.99% with the only downtime being due to patch/security updates and maintenance. I sleep well at night knowing that our environment is stable.

Cons

The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager. The difficulty of upgrades was addressed with Prime Collaboration Deployment. It's very difficult to find any cons with the current version of CUCM.

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