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Cisco Unified Communications Manager

Communication and collaboration management solution

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Cisco Unified Communications Manager Pricing, Features, Reviews and Alternatives

Cisco Unified Communications Manager product overview

What is Cisco Unified Communications Manager?

Cisco Unified Communications Manager (formerly CallManager) helps businesses of all sizes connect and collaborate with teams across departments via internal protocol (IP) telephony, voice & video calling, messaging, and more. The platform includes an activation code onboarding functionality, which enables managers to create phone records without a phone’s MAC address.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Knowledge Base

Cisco Unified Communications Manager features

Functionality

4.3

/5

68
Total Features23 3 categories

Most valued features by users

API
Third Party Integrations
Call Recording
Communication Management
Video Conferencing
Access Controls/Permissions
Call Routing
Call Monitoring

Functionality contenders

GoToMeeting
Functionality
#1
GoToConnect
Functionality
#2
RingCentral MVP
Functionality
#3
Cisco Unified Communications Manager
Functionality
#4

Cisco Unified Communications Manager users reviews

Overall rating

4.3

/5

68

Positive reviews

84%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.32/10
Rating distribution

5

4

3

2

1

34

23

8

2

1

Pros
This Call Manager is the best we have ever had, the voice quality is unbeatable even in remote offices connected by VPN, 100% recommended. It is a very good investment.

OG

Omar G.

Accessible, Free, easy to use get connected anytime anywhere. Perfect for team meetings and conference.

FG

Fata G.

Cisco Unified Comminication Manager already has many years in the market and is an excellent solution for IP telephony in small, medium or large companies, since it adapts to any type of company.

Javier D.

Cons
Very hard to configure unless your a cisco engineer. Confusing on the different areas to configure thins and why.

RH

ROBERT H.

The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager.

Justin E.

Licensing is very expensive. There are multiple licensing options that can be difficult to understand.

Brian M.

Overall rating contenders

Cisco Unified Communications Manager
Overall rating
#1
GoToMeeting
Overall rating
#2
GoToConnect
Overall rating
#3
Zoho Meeting
Overall rating
#4
Overall Rating

Cisco unifed communication manager

Reviewed 9 months ago

Transcript

Praveen: Hey, my name is Praveen. I work for a state agency, and I rate Cisco UCS four out of five. So...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Call Manager - Good for medium and large companies

Reviewed a month ago

In general I liked it. I stayed in version 11.5 and it works very well, it still has support and I can upgrade phone firmwares without problem. I think I will stick with this version for a bit longer before migrating to a subscription scheme with the new licensing.

Pros

The versatility of the tool is what we like the most. It supports all protocols and is easy to integrate with third parties. Policies can be created very easily and user control is simplified with the integration to LDAP.

Cons

Being able to upgrade software and IOS is no longer so simple. The new version 12 and 14 no longer support perpetual licensing. I think this is something that will affect small clients and will be very limited in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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More than just VoIP - A Powerful UC and Collaboration Suite

Reviewed 6 years ago
Pros

Cisco Unified Communications Manager and its associated products (Unity Connection voicemail, Contact Center Express, etc.) provide a full suite of unified communications and collaboration capabilities. The solution can scale to from SMB to large enterprise and is highly flexible, allowing it to accommodate a wide range of business needs. The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business. Support for a wide range of endpoints, including PC, tablet, and mobile devices, allows for the adoption of collaboration tools by remote and mobile workers. The product is powerful and lends itself easily to fulfilling business goals.

Cons

One of the primary negatives about Cisco UCM would be the cost, especially at smaller scales and when competing against a legacy TDM solution. Even for businesses that are driven primarily by cost though, the additional benefits such as integrated instant messaging, point to point video, and mobile device integration may prove to be enough of a differentiator to justify the extra expense. Organizations that are interested in managing their own solution will typically need to hire or have on staff a fairly high level engineer, though most IT people would be capable of learning how to handle at least basic moves, adds, and changes. The importance of solid solution architecture and maintenance can not be overstated enough.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Robust product set with strong functionality but a lot to learn

Reviewed 3 years ago

Great way to monitor and manage on-premise phone systems without paying a substantial fee to a consultant/product provider for management. Allows for a very robust amount of phone service management and integrate with several other third-party products for additional tools (have their own quirks and requirements for management and account permissions). All around great, and very matured, product for voice systems management.

Pros

- Extremely robust feature set with depth in configuration and customization. - Diversified technology with a strong security interface. - Configuration rich interfaces with strong delineation of permission sets and redirects. - Administrative overhead easily reduced by account permissions sets

Cons

- So robust can feel a bit overwhelming (version specific) - Deployment time frames can be long from purchase to full production implementation (good support though) - More hardware specific as far as integration than some other agnostic products.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Reliable phone system

Reviewed 7 months ago

Overall, Cisco Unified Communication Manager was one of the most stable products that we didn't have to worry about at all. It powered our VoIP communication, voicemail delivery by email, allowed us to automate certain feature changes and more. It was rich in feature and features were hard to find. We stayed with default feature-set as much as possible.

Pros

Cisco's unified communication manager is rock solid once set up. You won't have to worry about this system going down. We used it on-prem. While it has a lot of capabilities, we used only fraction of it. They also have APIs you could use to communicate programmatically and change ring groups/hunt groups, round-robin and more. It takes a while to master the features.

Cons

The user interface has not been thought through very well. It looks old school. In today's day and age where the user interface design is clean, well-organized and easy to find, Cisco's Unified Communication Manager looks clunky (but it works)! There are lot of opportunities for Cisco to change its look and feel to make features easier to find.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Enterprise Banking VoIP Solution

Reviewed 3 years ago

We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything nationwide. We were able to accomplish this with CUCM and it's extremely granular configuration ability.

Pros

I have been administering Unified Communications Manager for almost 10 years . The stability of CUCM is unrivaled. The uptime of our voice environment in the last 4 years has been over 99.99% with the only downtime being due to patch/security updates and maintenance. I sleep well at night knowing that our environment is stable.

Cons

The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager. The difficulty of upgrades was addressed with Prime Collaboration Deployment. It's very difficult to find any cons with the current version of CUCM.

Cisco Unified Communications Manager FAQs and common questions

Cisco Unified Communications Manager has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Cisco Unified Communications Manager supports the following languages:
English


Yes, Cisco Unified Communications Manager has an API available for use.


Cisco Unified Communications Manager offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base

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