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Cisco Unified Communications Manager Logo

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Communication and collaboration management solution

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Cisco Unified Communications Manager Pricing

Pricing overview

Value for money rating

3.7

/5

74

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What users say

This Call Manager is the best we have ever had, the voice quality is unbeatable even in remote offices connected by VPN, 100% recommended. It is a very good investment.
The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager.

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Reviewers who mentioned pricing said:

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Verified reviewer

Food Production, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Awesome platform for communication

Reviewed 3 months ago

Wonderful IPT plaform for corporate/ business requirements that must ensure a reliable and secure communication platform. It matches the standard/ typical use cases for phone communications, and it can be scaled up to meet more complex requirements such as intelligent call routing/ multi-channel interaction (advanced contact center us cases). The implementation of the on-prem Cisco gateway and physical phones is easy. You may also just select the cloud-based service (Cisco Webex app on your PC) in case you are not interested in increasing the 'physical footprint/ hardware'.

Pros

Very professional/ corporate-oriented portfolio. Very nice quality (audio) and products evolution on the last years. Great integrations with Cisco UCCX/ Finesse for contact center/ intelligent call routing and multi-channel support. Easy to deploy. Robust solution for business environments.

Cons

Licensing tiering is sometimes complex to comprehend. Support contracts a bit too expensive in some ocassions.

RD
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Robert D.

Management Consulting,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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More than just VoIP - A Powerful UC and Collaboration Suite

Reviewed 9 years ago
Pros

Cisco Unified Communications Manager and its associated products (Unity Connection voicemail, Contact Center Express, etc.) provide a full suite of unified communications and collaboration capabilities. The solution can scale to from SMB to large enterprise and is highly flexible, allowing it to accommodate a wide range of business needs. The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business. Support for a wide range of endpoints, including PC, tablet, and mobile devices, allows for the adoption of collaboration tools by remote and mobile workers. The product is powerful and lends itself easily to fulfilling business goals.

Cons

One of the primary negatives about Cisco UCM would be the cost, especially at smaller scales and when competing against a legacy TDM solution. Even for businesses that are driven primarily by cost though, the additional benefits such as integrated instant messaging, point to point video, and mobile device integration may prove to be enough of a differentiator to justify the extra expense. Organizations that are interested in managing their own solution will typically need to hire or have on staff a fairly high level engineer, though most IT people would be capable of learning how to handle at least basic moves, adds, and changes. The importance of solid solution architecture and maintenance can not be overstated enough.

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Verified reviewer

Banking, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Cisco Unified Call Manager Review

Reviewed 5 years ago
Pros

CUCM has very strong redundancy mechanism which enable up to 9 Nodes in one cluster. You can integrate IM and Presence, Unity, Contact Center and Expressway Servers to this cluster without any problem. They work very coordinated together. The CUCM Nodes share and replicate their database continuously so that every change on any Node, replicate to the others. So you are able to manage all in one server's GUI.

Cons

It is quite expensive by means of license and support. Also the IP Telephones are also expensive in comparison to market.

OG
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Omar G.

Plastics, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent sound quality and very reliable

Reviewed 5 years ago

We needed to renew our old communication manager and decided to evaluate IP telephony, we reviewed several options and Cisco was the one we liked the most. Cisco allows us to have IP phones, analog phones, PC clients and other collaboration tools. We migrated from another brand to Cisco and the voice quality improved a lot. We have remote offices to which we send telephone extensions through a VPN, and it is totally imperceptible to our clients due to the high quality of the voice. It allows us to be in contact between offices with calls, video calls or through the internal messenger (Cisco Jabber) We can receive directly voice mail in our email.

Pros

This Call Manager is the best we have ever had, the voice quality is unbeatable even in remote offices connected by VPN, 100% recommended. It is a very good investment. Allows you to consolidate the telecommunications infrastructure. With video calls it allows us to place a camera phone in a boardroom and directors make calls to this room for meetings and it's as if they were there saving us travel expenses. This tool is very complete, we have Cisco Unity Connection (Voice Mail) and Cisco IM and Presence. It allows us to have the phones installed in a PC with a client on windows without losing quality in the calls, and even make video calls from the PC.

Cons

The cost of licenses or phones are a little high and sometimes limits you a little to take better advantage of their capabilities.

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Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Communication Manager Best Choice of Tomorrows Telecom Needs

Reviewed 5 years ago

its easy to use Its easy to Configure Its pride using CM 10 and CM 11 for MP and Presence feature

Pros

1) Its HW Specific , it can be customized either to work on Appliance or in Virtual Environment 2)Main Advantage is that its Converged i.e. Voice and Data One One Single CISCO Network 3) Its Product Portfolio makes you to take immediate Decision either CM on Router or On Server or on VM. 4) SIP integration is Some What Tricky but stable 5)REAL Unified Communication Comes on Track When Presence , MP need to integrates and System Proves its Capability as VALUE FOR MONEY.

Cons

1) System Should prompt to next Section and Next Section if to implement Features and Programming. 2) By making this it will be More Easy to implement fast and Compete other Brands

LJ
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Larry J.

Higher Education, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I use Cisco UCM nearly every day. It is a robust software, but has a learning curve.

Reviewed 7 years ago

We never have to worry about down time on our phone system. We also find it easy to manage day to day changes.

Pros

You can do just about anything with a phone system that you would want to do through the software. It is low maintenance. Typically there are no problems unless you are performing an upgrade or making a major configuration change.

Cons

The cost is always a bummer. There are other solutions that are a lower cost but don't provide all of the advanced features that you get with Cisco. I also don't like how complicated some parts of the software are seems like the user interface could be much more simplified. The user interface also needs an update... perhaps it's time for it to move to HTML 5 and get rid of all of the popup windows.

AO
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Ali Osman B.

Banking, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Most powerfull IP Exchange

Reviewed 5 years ago

we have up to 400 braches and we were using exhances on all branches. if we need to make a change we used to make on all brances. now we are managing all phones and system with just a one screen which is located centralized.

Pros

CUCM is very stable and powerfull system. it provides onsite and also multiside redundancy. you can manage whole phone via one screen. backup/restore process is easy to make. management and documentations are very good and you can find anything you need on cisco.com

Cons

price is too high. making upgrade takes too much time. Administrative priviliges are limited.

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Brian M.

Construction, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I have over 17 years in VoIP. Cisco Call Manager has been the best product I have ever used.

Reviewed 7 years ago

A fully enterprise level VoIP phone system that allows our company to configure to our needs.

Pros

The software is completely customizable. Cisco has made every effort to supply a fully feature rich platform that can be configured for any situation or use. Call Manager can be setup for multitenancy. Features and support for new technologies are being added on a regular basis. Cisco technical support is knowledgeable and quick to respond.

Cons

Licensing is very expensive. There are multiple licensing options that can be difficult to understand.

OC
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Omar C.

Primary/Secondary Education,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A Top Notch Product, though very costly

Reviewed 9 years ago
Pros

The product is very stable, especially since CUCM started running on Linux. It doesn't require constant updates. It is very feature rich, more so with every new version. It's web interfaces are well laid out and intuitive. Tech support from the Cisco TAC CallManager team is usually very good. CUCM interfaces with so many other VoIP products out there, including Microsoft.

Cons

Tech support from the Cisco Global Licensing team has not been very good in my experiences. They usually take days to reply, often issue the wrong licenses, and the licensing process seems to be convoluted and constantly changing. Cisco promised that with their new licensing strategy starting with version 9 would be more cost efficient and easier to understand. It has not turned out to be more cost efficient at all. Also, Cisco yearly maintenance is very costly, as well as all their endpoints, much more costly than the average competitor.

DB
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Dominic B.

Transportation/Trucking/Railroad, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Unified Communications Manager is a great product!

Reviewed 6 years ago

It is such a great product that I will definitly recommand the product.

Pros

Really stable product Cluster mode Rich in feature Flexible to meet your needs As it is popular it is easy to find support TAC support is normally really good

Cons

Miss some feature here and there Not much monitoring included you have to buy 3rd party tools As it is not complete with Monitoring or even easy of use platform to create phone the Value for the money spend is OK but surely not good.

MP
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Moses P.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Not a fan...

Reviewed 6 years ago
Pros

Very reliable and has lots of features. Well know company with good reputation.

Cons

We used this for years before moving to a cloud based phone system. The dashboard is super cumbersome and unless you are well versed in CISCO applications you will be completely lost. On top of that it is very expensive for yearly support and the such. We saved tons by moving away from this setup.

DO
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Dennis O.

Legal Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ive worked with UCM for years as a Cisco engineer and its still the only phone system I recommend.

Reviewed 7 years ago

Stability more than anything else. If the business relies on voice to work then this is all I recommend. Along with a CCIE to make it work right.

Pros

It does what I want it to 99% of the time. When it doesn't support makes it work or makes me update.

Cons

Supports is a bit to costly year over year and the cost of the system itself is far outside most SMB companies means.

JL
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Josh L.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy Phone Management

Reviewed 6 years ago
Pros

The call routing and phone configuration windows allow you to change most aspects of how the call is routed or goes out. The GUI is easy to use. The bulk import is great for programming lots of phones at one time.

Cons

Expensive and not for small scale environments.

TG
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Tamara G.

Financial Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Cisco Review

Reviewed 7 years ago
Pros

Great software/phone for both inbound and outbound calls. Great for conference calls. Low maintenance.

Cons

The software can be costly. Recommend for larger companies. Typically there are no problems unless you are performing an upgrade or making a major configuration change.

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Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We used the Unified Communications Manager for our phone system for 10 years.

Reviewed 6 years ago
Pros

The Unified Communications Manager worked well...with redundant servers we never experienced down time.

Cons

The Unified Communications Manager can be difficult to setup and manage. We found it to be too expensive to upgrade.

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Verified reviewer

Information Technology and Services, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for product with a ton of features

Reviewed 6 years ago

I have been using Call Manager for about 2 years now and have no trouble navigating the system. If the use-case fits your needs and you have the resources it's a great product.

Pros

There are a ton of features with CUCM that allow for a lot of customization. I like the fact that it is a very stable system and don't have to worry about it having issues.

Cons

Because Call Manager is very feature rich, training classes are needed to better understand the product. Also, licencing cost and support are expensive which make it hard to justify for SMB and small K-12 schools.

AU
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Antonio U.

Education Management, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Excellent program for phone calls

Reviewed 6 years ago

Optimize the cost of phone calls

Pros

Excellent program for telephone calls includes many features with Cisco IP Phones and with good voice modulation

Cons

Although it is a very good program, it is closed some voice protocols like SIP, it is very proprietary of cisco and you need hardware of CISCO System

ZK
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Zach K.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The absolute best in software of its kind

Reviewed 7 years ago

very easy to communicate with inside team and outside customers and vendors while working remotely

Pros

the features and functionality of Cisco Unified Communications Manager (UCM) are great for anyone who works remotely from their main office or travels frequently for business

Cons

This is an expensive program, it can be cost prohibitive to most small businesses, if there was a lite or small business version available it could be more accessible to other users

GR
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Guillermo R.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent tool that allows to perform several communication tasks in a single platform

Reviewed 6 years ago
Pros

- The quality of its service is impressive. - Constant support for security vulnerabilities. - When talking about many users there are few who can compete with this tool. - The implementation is not complicated.

Cons

- Too expensive for a small or medium business. - Sometimes it's hard to get some kind of online support.

GR
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Georgina R.

Entertainment, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Easy to use phone and conference call system

Reviewed 7 years ago
Pros

Cisco offers a call system that is easy to use. As a global company we find it helpful for internal and external conference calls

Cons

The cost of the system is higher than other competitors, this may not be worthwhile if you are using it on a smaller scale.

MM
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Megan M.

Defense & Space, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Solid product

Reviewed 2 years ago
Pros

For only $20 per month you get a solid web conferencing platform with easy-to-use administrative tools.

Cons

Each license is a bit expensive given that you only get the basic features with each one.

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Alexander R.

Defense & Space, 10,001+ employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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costly but reliable and wide range of features

Reviewed 6 years ago

This is Enterprise-grade VoIP here, only significant improvement would be lower cost.

Pros

It's easily scalable and has lots of great configuration and administration tools. My use case is limited but I understand that it has a very wide range of unified communications capabilities. The product support (Technical Assistance Center) is great too. Super easy to perform spot additions and changes once your deployment is already set up. Also, you can get as granular into individual device configs as you want.

Cons

-Price (hardware and licensing) -Time to become familiar with GUI. Learning curve is steep.