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Webex vs TenFold Comparison

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Overview

Category Leaders

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

13.50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

2,916

2,093

554

91

19

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

5

4

3

2

1

115

30

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.

AR

Anonymous Reviewer

Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.

Guillermo V.

The most important thing, as it is with all video conferencing, is the video quality and reliability are top notch.

AR

Anonymous Reviewer

Pros

It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system.

Michael D.

It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency.

AR

Anonymous Reviewer

Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience.

CH

Candice H.

Cons

Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.

HD

Hannah D.

Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.

AR

Anonymous Reviewer

We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.

Kurt M.

Cons

Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.

MO

Meghan O.

Unable to recover data if connection to phone system is interrupted. Occasional issues with call timer, less than once a month.

Daniel P.

Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features187
  • @mentions
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Agenda Management
  • Alerts/Notifications
  • Application Encryption
  • Appointment Management
  • Assignment Management
  • Attendee Management
  • Audience Analytics
  • Audience Engagement
  • Audio Calls
  • Audit Management
  • Audit Trail
  • Auto Framing
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Transcription
  • Availability Indicator
  • Blended Call Center
  • Brainstorming
  • Brand Management
  • Breakout Rooms
  • By-Extension Reporting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Channel Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Management
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Activity Monitoring
  • Engagement Tracking
  • Event Management
  • Event Scheduling
  • File Management
  • File Sharing
  • File Transfer
  • For Small Businesses
  • Forum / Discussion Board
  • Goal Management
  • HD Audio/Video
  • Help Desk Management
  • Host Controls
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Interactive Content
  • Internal Chat Integration
  • Internal Meetings
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Live Streaming Production
  • Lock Meetings
  • Meeting Management
  • Meeting Notes
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Screen Sharing
  • Moderation
  • Monitoring
  • Multi hosts
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multimedia Support
  • Multiple Camera Feeds
  • Multiple Parties
  • Multistreaming
  • On-Demand Recording
  • On-Demand Webcasting
  • On-Demand Webinars
  • Online Voice Transmission
  • Open Database Design
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • PBX
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Polls/Voting
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Prioritization
  • Private Chat
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Projections
  • Q&A Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Broadcasting
  • Real-time Updates
  • Recording
  • Registration Management
  • Reminders
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Social Media Integration
  • Social Media Streaming
  • Softphone
  • Split/Multi-Screen
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Targeted / Locked Screen Sharing
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Telemarketing Management
  • Template Management
  • Third Party Integrations
  • To-Do List
  • Training Management
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Call Management
  • Unified Communications
  • User Management
  • User Profiles
  • Version Control
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Layouts/Views
  • Video Management
  • Video Monetization Tools
  • Video Streaming
  • Video Support
  • Virtual Backgrounds
  • Visual Analytics
  • VoIP
  • Voice Mail
  • Voicemail Transcription
  • Website Integration
  • Whiteboard
  • Who Answered Log
  • Workflow Management
  • Total features58
  • @mentions
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Agenda Management
  • Alerts/Notifications
  • Application Encryption
  • Appointment Management
  • Assignment Management
  • Attendee Management
  • Audience Analytics
  • Audience Engagement
  • Audio Calls
  • Audit Management
  • Audit Trail
  • Auto Framing
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Transcription
  • Availability Indicator
  • Blended Call Center
  • Brainstorming
  • Brand Management
  • Breakout Rooms
  • By-Extension Reporting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Channel Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Management
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Activity Monitoring
  • Engagement Tracking
  • Event Management
  • Event Scheduling
  • File Management
  • File Sharing
  • File Transfer
  • For Small Businesses
  • Forum / Discussion Board
  • Goal Management
  • HD Audio/Video
  • Help Desk Management
  • Host Controls
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Interactive Content
  • Internal Chat Integration
  • Internal Meetings
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Live Streaming Production
  • Lock Meetings
  • Meeting Management
  • Meeting Notes
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Screen Sharing
  • Moderation
  • Monitoring
  • Multi hosts
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multimedia Support
  • Multiple Camera Feeds
  • Multiple Parties
  • Multistreaming
  • On-Demand Recording
  • On-Demand Webcasting
  • On-Demand Webinars
  • Online Voice Transmission
  • Open Database Design
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • PBX
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Polls/Voting
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Prioritization
  • Private Chat
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Projections
  • Q&A Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Broadcasting
  • Real-time Updates
  • Recording
  • Registration Management
  • Reminders
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Social Media Integration
  • Social Media Streaming
  • Softphone
  • Split/Multi-Screen
  • Status Tracking