Citadel Team Pricing, Features, Reviews & Comparison of Alternatives

Citadel Team

Internal communications and collaboration platform

5.0/5 (1 review)

Citadel Team overview

What is Citadel Team?

Citadel Team is a cloud-based internal communications solution that helps businesses of all sizes improve team collaboration via chats, voice calls, and video conferences. The centralized platform enables managers to grant access permissions to specific users, create multiple groups, and share photos, videos, and documents with colleagues, streamlining workflows across the organization.

Citadel Team allows enterprises to secure business communication with data encryption and sort through interactions to find specific results using the search functionality. Employees can create individual user profiles with work email addresses and send private or group messages to team members. Plus, managers can organize groups into various rooms based on projects, teams, or communities to maintain compliance.

Citadel Team enables organizations to store contact numbers in a built-in database, sort contacts using accented initials, and identify internal members and external teams with personalized icons. The solution provides users with tools to accept or decline chat invitations and mark important messages as favorites.


Pricing options
Value for money
View Pricing Plans


Business size



United States, Germany

Supported languages

English, French
Citadel Team screenshot: Citadel Team authenticationCitadel Team by ThalesCitadel Team screenshot: Citadel Team share location Citadel Team screenshot: Citadel Team secure callsCitadel Team screenshot: Citadel Team messagesCitadel Team screenshot: Citadel Team share filesCitadel Team par Thales

Citadel Team reviews


Very good
Value for money
Ease of use
Customer support

A great messaging app !

Used daily for less than 6 months
Reviewed 2019-11-13
Review Source: Capterra

As I said above, Citadel is quite great to work with my co-workers. We don't really use e-mails between us anymore and we share heavy files with Citadel. Our exchanges are faster and my mailbox is less crowded. I enjoy this software and I would recommend.

Citadel Team is quite easy to use. It's like a 'whatsapp' but safer. It is really intuitive ! I only use it with my team to coordinate our work. We can easily share and store heavy files (that can't be shared by e-mail). I can preview files on my phone, which is quite convenient. I also really appreciate the fact that I can use Citadel on several phones AND on my computers at the same time. Synchronisation is very fast ! The web version is really great !

Citadel Team is really great but if I have to highlight something that I do not really appreciate, it would be the fact that sometimes it can take a bit time to synchronise with each device I'm working on. But I guess it depends of the wifi!

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 8/10

Minimize review

Citadel Team pricing

Pricing options
View Pricing Plans

Contact Thales SIX GTS for pricing details.

Citadel Team features

Collaboration Tools
Contact Management
Instant Messaging
Third Party Integration
Video Conferencing

Activity Dashboard (146 other apps)
Automatic Notifications (114 other apps)
Call Monitoring (100 other apps)
Call Recording (151 other apps)
Call Routing (112 other apps)
Call Transfer (102 other apps)
Caller ID (93 other apps)
Communication Management (113 other apps)
Customizable Branding (89 other apps)
Real Time Reporting (88 other apps)
Reporting & Statistics (154 other apps)
Voice Mail (92 other apps)

Videos and tutorials

Additional information for Citadel Team

Key features of Citadel Team

  • Access Controls/Permissions
  • Activity/News Feed
  • Audio / Video Conferencing
  • Call Parking
  • Chat / Messaging
  • Chat/Messaging
  • Collaboration
  • Communication Tools
  • Discussion Boards
  • Discussion Threads
  • Drag & Drop
  • Email Management
  • Employee Directory
  • Encryption
  • Endpoint Management
  • File Sharing
  • Geo Targeting
  • Knowledge Management
  • Proactive Chat
  • Real Time Synchronization
  • Real-time Consumer-facing Chat
  • Search
  • Search/Filter
  • Social Sharing
  • Team Chat
  • Telephony
  • Tokenization
  • Transcripts/Chat History
  • Transfers/Routing
  • Unified Communications
  • Whitelisting / Blacklisting
View All Features