ULTATEL Cloud Business Phone System Reviews

Call quality and reliability are awesome! Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.ULTATEL mobile app is also very good and allows my team to stay connected easily, even when on the road.

To be honest, we didn't had any issues with ULTATEL yet. We moved away from a competitor we were using for more than 5 years, and 5 minutes later we were running on ULTATEL, much more smoothly.

We moved to ULTATEL in December 2019, just before the pandemic and it was a very good move at the right time. ULTATEL helped us in making sure all our remote workers have no issue communicating with our customers and vendors as if they were in the office. We also like the reliability of the service with no downtime in these last 2 and half years. their customer service is great, if we need any change or reconfiguration of anything in the system, they are always available and quick to do the changes for us.

so far everything went smooth, nothing really missing

I have access to set things up myself. Customer support is really good.

The integration with teams just doesn't work all that well.

I love the way UltaTel seamlessly integrates with Microsoft Teams.

With any internet-based phone systems, there is sometimes an issue with transferring calls.

The integration with Microsoft Teams along with the price and promise of services it what sold me on switching providers to ULTATEL. ULTATEL was fantastic at communication and follow through during the setup and implementation. We have had a couple of times where we have needed support and it has always been handed quickly and professionally with quick solutions.

The default settings should be updated for phone groups to continue to ring everyone even if someone is set to out of the office

I love all the features that are included for the price. If I ever had an issue, their customer support would respond almost immediately, and I never had to wait. Integration into my CRM was also out of my hands as they did it for me.

For what I need, I have encountered no issues or something that I dislike.

I like that people can't tell if I'm calling from my office or my basement. I also like the email voicemails.

Once you transfer a call, you can't retrieve if the other person doesn't pick up like you can on the desk phone.

The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great. We mainly use the desk phones, but can easily use through our laptops if we'd like.

All I can think of is that the smartphone app is not quite as clear with sound quality as talking directly on my phone

The customer service is second to none! They are responsive immediately to all of my concerns and whenever there has been a glitch, they have corrected it immediately! The follow through and follow up is excellent as well.

The features of the phone are a little different from our previous phones, so that took some adjusting for our team, there were some software tweaks that have needed to happen to get everyone on my team to a good user point.

Rolling out the system was very painless. They did all the hard work, and I just had to tell them what names and extensions to use. Phones come pre-assigned, and reassigning them is a simple email.

The desktop and mobile software isn't as polished as it could be. The windows client loses connection after a while and needs to be restarted to continue working.

We use TEAMS with the Ultatel VoIP service, and this was very important implementation for us as we already have been using TEAMS for other services. The onboarding preparation, transition and implementation was very smooth, and the support team has guided us all the way with 24/7 responses on all of our requests. Great customer service!

We really were looking forward to having international phone lines with VoIP and using TEAMS as a phone and Ultatel did so for us! We did want to have WhatsApp integration for all main lines and Ultatel provide a work around to use whatsapp on the computer. We wish we can have text messaging to all phone numbers that call us. Overall, this is the best service we can find to help us with TEAMS integration and WhatsApp. We are very happy with the service, and we strongly recommend them as a reliable and competent partner for your business needs.

Everyone at Ultatel is super friendly, they have a quick response time and they always strive to help me solve my issues quickly and effeciently!

We are still having a few challenges receiving faxes, that might just be the line and not the product itself

What I liked most is how easy it is to setup, learn and use the software. As soon as you have access, you're basically up and running. I mean, it's a phone so you just dial, but, there are also other features like recording and team messages that are just there. So that's good.However, I believe that the most important thing about ULTATEL is their support. Every time I had to reach out, I had a delightful experience. I just wish all software and service companies were like that.

I don't like the fact that ULTATEL needed to actually create my account and that I couldn't just subscribe, pay and start using right away. However, I believe this is the standard behavior in this industry and the overall process was really fast.

Their customer service is unbelievable.... top notch!!!

Honestly nothing... everything about this service is great. Even have a fax solution

The integration into our system was very easy to accomplish thanks to the expert team at Ultatel. Their customer service is always top tier and we feel confident and safe knowing we have them supporting our business. The product in itself is amazing, allowing us to provide critical features such as Cloud PBX, IVR and call routing, as well as new features we did not know were available such as call recording, efaxes and SMS texting within MS Teams!

No complaints, fully satisfied with the software

Ease of use and integration. Staff was very helpful in the transition

The system is easy to use. We have not had any issues.

Easy install and amazing service! Any changes or needs done very quickly and efficiently.

Checking the voice mails still is a challenge.

there are several features both on the computer and cell phone that make it convenient to use.

A little more flexibility with the messaging would be nice.

Very practical and easy to use it’s gives me the all I need it for my company and my employee.

Nothing. I don’t think I expect anything more from the phone system I have right now.

The robustness of the product means my team gets to concentrate on core issues of our business with out worrying about un-planned service outages.

I see no downside. Since switching to Ultatel I have had zero regrets.

Excellent phone and fax service and even better customer service!

Everything about the software is great.

Easy to use able to get help when I need

Nothing to tell about I dislike the system.

Integration was easy. The customer service is excellent and the products work good for our business.

Integration was easy. The product works well.

Voice message comes to my emailI can send SMS thru Desktop app

none so far to my knowledge though I still need to explore all the features

Call Recording is a very useful feature.

Naming of objects should be more flexible.