Cloud Contact Center Pricing, Features, Reviews & Comparison of Alternatives

Cloud Contact Center

Omni-channel communications management and call tracking

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Cloud Contact Center overview

Cloud Contact Centre by Masergy is an online call tracking software for omni-channel interactions with call recording, queue management, and more. With the aim of helping businesses to facilitate and monitor omni-channel communication with customers, Cloud Contact Centre routes all customer interactions to one central portal and allows users to manage routing more intelligently.


Pricing options
Value for money
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Business size



United States

Supported languages

Cloud Contact Center screenshot: Real-time operations dashboardGain Omni-channel Flexibility With Masergy Cloud Contact CenterCloud Contact Center screenshot: Call loggingCloud Contact Center screenshot: Make calls from the native appsCloud Contact Center screenshot: Mobile settingsCloud Contact Center screenshot: Contact databaseCloud Contact Center screenshot: Call historyCloud Contact Center screenshot: Chat functionality

Cloud Contact Center reviews

There are currently no reviews of Cloud Contact Center.

Cloud Contact Center pricing

Pricing options
View Pricing Plans

Contact Masergy for pricing information.

Cloud Contact Center features

Activity Dashboard
CRM Integration
Call Monitoring
Call Routing
Instant Messaging
Live / Video Conferencing
SMS Integration

API (129 other apps)
Automatic Notifications (51 other apps)
Call Recording (81 other apps)
Call Reporting (50 other apps)
Call Transfer (58 other apps)
Caller ID (58 other apps)
Conferencing (69 other apps)
Monitoring (51 other apps)
Receiving (53 other apps)
Reporting & Statistics (56 other apps)
Third Party Integration (77 other apps)
Voice Mail (50 other apps)

Additional information for Cloud Contact Center

Key features of Cloud Contact Center

  • Call routing
  • Multi-channel communication
  • Multi-channel management
  • Social media integration
  • Chat
  • Chat functionality
  • Instant messaging
  • Request routing
  • Predictive analytics
  • Call center management
  • Call list management
  • Call monitoring
  • Call tracking
  • Activity dashboard
  • Real time monitoring
  • Disaster recovery
  • CRM integration
  • Live / video conferencing
  • SMS integration
  • Escalation management
  • Queue manager
  • Real time reporting
  • Ad hoc reporting
  • Customizable reporting
  • Audit trail
  • PCI DSS compliance
View All Features


Intelligent call routing across one or more contact centers.

Comprehensive management dashboard showing all operations in real time.

Built-in disaster recovery to guard against unexpected disruptions or breakdowns.

Integration with other applications such as Salesforce and other CRM systems.