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Masergy  Cloud Contact Center Logo

Masergy Cloud Contact Center

Omni-channel communications management and call tracking

(0)

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Masergy Cloud Contact Center Features

Features Summary

Functionality

ic-pricetag

No reviews

Total features

18

2 categories

Masergy Cloud Contact Center features

Activity Dashboard
Alerts/Escalation
CRM
Call Center Management
Call List Management
Call Monitoring
Call Recording
Call Routing

Common features of Contact Center software

API
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Notifications
Auto-Dialer
Automated Routing
Automatic Call Distribution

Screenshots

Contenders comparison

Functionality

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No reviews

Price starts from

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No pricing info

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Total Features

18

Unique features

  • Call Tracking

  • Call List Management

  • IVR/Voice Recognition

  • Multi-Channel Communication

Functionality

4.7

/5

12.2K

Price starts from

0

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Total Features

19

Features in Common

0

Unique features

  • Third-Party Integrations

  • Email Templates

  • Email Monitoring

  • API

Functionality

4.5

/5

13.7K

Price starts from

14.99

/user

Per month

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Total Features

90

Features in Common

4

Unique features

  • Data Import/Export

  • SSL Security

  • File Sharing

  • Reporting & Statistics

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Overall rating

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No reviews

5

4

3

2

1

0

0

0

0

0