Cloud Contact Center Features

Cloud Contact Center

Omni-channel communications management and call tracking

  0 reviews

Cloud Contact Center Feature Summary

  • Chat functionality
  • Ad hoc reporting
  • Audit trail
  • Call routing
  • CRM integration
  • Customizable reporting
  • Instant messaging
  • Multi-channel communication
  • Multi-channel management
  • Predictive analytics
  • Real time monitoring
  • Real time reporting
  • Request routing
  • SMS integration
  • Social media integration
  • Activity dashboard
  • Escalation management
  • Call tracking
  • Call monitoring
  • Call center management
  • PCI DSS compliance
  • Chat
  • Live / video conferencing
  • Call list management
  • Queue manager
  • Disaster recovery

Competitor Feature Comparison

API
Activity Dashboard
Ad hoc Reporting
Audit Trail
CRM Integration
Call Center Management
Call List Management
Call Monitoring
Call Routing
Call Tracking
Chat
Customizable Reporting
Disaster Recovery
Escalation Management
Instant Messaging
Monitoring
Multi-Channel Communication
Multi-Channel Management
PCI DSS Compliance
Predictive Analytics
Queue Manager
Real Time Monitoring
Real Time Reporting
Records Management
Request Routing
SMS Integration
Social Media Integration
Video Conferencing
Learn moreCompare App
API
Activity Dashboard
Ad hoc Reporting
Audit Trail
CRM Integration
Call Center Management
Call List Management
Call Monitoring
Call Routing
Call Tracking
Chat
Customizable Reporting
Disaster Recovery
Escalation Management
Instant Messaging
Monitoring
Multi-Channel Communication
Multi-Channel Management
PCI DSS Compliance
Predictive Analytics
Queue Manager
Real Time Monitoring
Real Time Reporting
Records Management
Request Routing
SMS Integration
Social Media Integration
Video Conferencing
Visit WebsiteCompare App
API
Activity Dashboard
Ad hoc Reporting
Audit Trail
CRM Integration
Call Center Management
Call List Management
Call Monitoring
Call Routing
Call Tracking
Chat
Customizable Reporting
Disaster Recovery
Escalation Management
Instant Messaging
Monitoring
Multi-Channel Communication
Multi-Channel Management
PCI DSS Compliance
Predictive Analytics
Queue Manager
Real Time Monitoring
Real Time Reporting
Records Management
Request Routing
SMS Integration
Social Media Integration
Video Conferencing
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Mobile apps

iOS App


0 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


29 reviews