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CloudCall Logo

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Advanced, cloud-based computer telephony integration

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CloudCall Pricing, Features, Reviews and Alternatives

CloudCall FAQs

Q. What type of pricing plans does CloudCall offer?

CloudCall has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of CloudCall?

CloudCall has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does CloudCall support?

CloudCall supports the following languages:
English


Q. Does CloudCall support mobile devices?

CloudCall supports the following devices:
Android, iPad, iPhone


Q. Does CloudCall offer an API?

No, CloudCall does not have an API available.


Q. What other apps does CloudCall integrate with?

CloudCall integrates with the following applications:
Tracker, Sage CRM, Zoho CRM, Act!, Salesforce Sales Cloud, Bullhorn for Salesforce, FIVE


Q. What level of support does CloudCall offer?

CloudCall offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

CloudCall product overview

Price starts from

15

Per month

What is CloudCall?

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

Key benefits of using CloudCall

  • Performance: Track and support call center teams' improvements with CloudCall's monitoring and real-time analytics.

  • Recording: Record and play phone calls without any additional hardware needed. Always keep a track of past voice calls with CloudCall.

  • Ratings: CloudCall enables call and service rating. Measure team and individual customer satisfaction performance.

  • Synchronization: Calls are automatically logged inside CloudCall and synced across all its integrations. Users are able to easily access recordings or call logs.

  • Quality Conversations: Inbound Screen notification allows users to know who is calling in, allowing them to view full CRM profile and history. Properly greet callers to start conversations off right.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Webinars
    In Person
    Live Online
    Videos
    Documentation

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    Starting from

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    Starting from

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    Why am I seeing this?

    CloudCall pricing information

    Value for money

    3.7

    /5

    37

    Starting from

    15

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    CloudCall features

    Functionality

    4.0

    /5

    37

    Total features

    98

    15 categories

    Most valued features by users

    API
    Reporting/Analytics
    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    Chat/Messaging
    Contact Management
    Mobile Access

    CloudCall users reviews

    Overall Rating

    4.1

    /5

    37

    Positive reviews

    70

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.27/10
    Rating distribution

    5

    4

    3

    2

    1

    20

    6

    7

    2

    2

    Pros
    The best part is about their technical support team, they are very responsive and helpful, always provide good suggestions and follow up. I am very satisfied with the product and service.
    What I like most about CloudCall is how user friendly it is. What I LOVE ABOUT CLOUDCALL, is there amazing customer service.
    The support team is excellent. I've had many pleasant correspondences with them and they truly do try to help.
    Cons
    Frequent dropped calls, outages, headset issues, and finally - all of our numbers have been showing up as spam or scam for a month with a fix promised and not delivered.
    This causes many awkward pauses and a lot of talking over one another. I had the connection rerouted from my wifi to my cell, so I'd only be using the cell network, but the problem persists.
    Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive.

    Overall rating contenders

    AR
    AvatarImg

    Verified reviewer

    Telecommunications, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Brilliant

    Reviewed 3 years ago
    Pros

    Huge value add to the business, so much time has been saved with integrating comms with our CRM. All calls are logged on the CRM with call recordings, the records pop when callers ring in which gives easy access to their profile and past notes.

    Cons

    No cons for us so far, the only minor thing would be during the start of covid adapting but that goes for anyone and everyone

    EW
    AvatarImg

    Emma W.

    Staffing and Recruiting, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    CloudCall has helped us grow and save time

    Reviewed 3 years ago

    Great - couldn't recommend enough

    Pros

    How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.

    Cons

    There was a stage at the start of Covid support was a challenge but seems to have been resolved now.

    NC
    AvatarImg

    Nat C.

    Human Resources, 501-1,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Cloudcall Tech Support is the worst

    Reviewed 5 years ago

    We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck. The service works just well enough that I don't want to pay double for my phone service (paying out cloudcall and the other carrier) but we'll be gone at the first opportunity.

    Pros

    it integrates with Bullhorn CRM software.

    Cons

    Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive. It always takes multiple requests and reminders to get them to work our tickets. We complain to management and they "escalate" our tickets. Then a few days later I have to call again to get them to "double-escalate" the ticket to make anything happen. We always have to explain things multiple times to get it done.

    Vendor response

    Thank you for your comments Nat. As I'm sure you are aware, we have made multiple offers to discuss your concerns all of which have been declined. Our Director of Customer Services has personally offered to go through each issue you have raised, this was also declined. None of our teams have disregarded any issue that either yourself or your colleagues have raised, indeed we have made repeated attempts...

    AR
    AvatarImg

    Verified reviewer

    Information Technology and Services, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Best we could find, but a bit of a bumpy road

    Reviewed 6 years ago
    Pros

    Now that Cloudcall is installed, it has worked very well for me and my team. We recently opened up our EMEA office and have needed to call different countries all throughout Europe and Africa. It has worked without any problems and call quality has been great. We have it integrated with Salesforce, and the ability to dial with just a click has saved our team heaps of time.

    Cons

    It took a long time to implement and there were a lot of unforeseen road bumps that nearly took us elsewhere. We worked with their customer support team extensively, they were very good and responsive, but they were simple hiccups that I wish never would have happened in the first place.

    Vendor response

    Thank you for the review, very useful to get the feedback. We are glad to hear that CloudCall¿s Salesforce integration has been able to deliver the business improvements originally intended. We do however apologize for a longer than expected implementation, not something we hear very often. If you can find the time please feel free to get in touch via our support team, your dedicated account manager, or the senior management team as we would very much like to dig a little deeper and identify areas where our processes could be improved for future new customers benefit.

    KM
    AvatarImg

    Kristine M.

    Professional Training & Coaching, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Customer Service

    Reviewed 4 years ago

    Great Experience. As mentioned before if there are ever any issues they are resolved quickly and efficiently.

    Pros

    We rarely have issues with the software. If we do I love that the customer service department is always ready and willing to help. Problems are easily resolved.

    Cons

    I do wish things were a little more streamlined and less complicated. I think our setup is exceptional but there are 10 ways to do one function.

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