CloudCall Pricing, Features, Reviews and Alternatives

I like the fact that all I had to do was install it once and it continually runs in the background and offers 1 click calling across any medium.

I have had a few instances where I had to uninstall and reinstall for updates to be pushed through sucessfully.

How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.

There was a stage at the start of Covid support was a challenge but seems to have been resolved now.

I am not attempting to just trash this software, I am being honest in my opinions, there are no "PRO's" in comparison to the 5 other voip phone and call centers I have tested. There is nothing that this software offers the other do not offer as well and better in function and user friendliness.

This software and UI is horribly clunky, slow and a burden to attempt to navigate through constantly. Such a time consuming pain in the butt, I use Ringcentral now and it is obviously much better funded and ohh so easy to use and set up. It is antiquated tech over at Synety. And no API's to other softwares. They are money hungry, there were quite a few billing issues in the first 3 months, in approriate charges that needed to get refunded, random billing on a different date for a different amount that was not an amount I have paid before. They work on contracts and the first year I spent a little over 2300.00 with Synety and they never once offered to lower or credit for all of the issues throughout the whole year. Shamefull

Being able to use the phone system online was one of the decisions in changing platform. CloudCall is cross platform and works across Windows, Mac, Android and iPhones. This has allowed us to continue to operate as a business remotely. The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too.

Sometimes there are glitches in the CloudCall Communicator application but this expected with any software package. The integration with our CRM doesn't have the full capabilities as it does with other CRM integrations but still has the vital features that are required to operate sufficiently.

Now that Cloudcall is installed, it has worked very well for me and my team. We recently opened up our EMEA office and have needed to call different countries all throughout Europe and Africa. It has worked without any problems and call quality has been great. We have it integrated with Salesforce, and the ability to dial with just a click has saved our team heaps of time.

It took a long time to implement and there were a lot of unforeseen road bumps that nearly took us elsewhere. We worked with their customer support team extensively, they were very good and responsive, but they were simple hiccups that I wish never would have happened in the first place.

Thank you for the review, very useful to get the feedback. We are glad to hear that CloudCall¿s Salesforce integration has been able to deliver the business improvements originally intended. We do however apologize for a longer than expected implementation, not something we hear very often. If you can find the time please feel free to get in touch via our support team, your dedicated account manager, or the senior management team as we would very much like to dig a little deeper and identify areas where our processes could be improved for future new customers benefit.