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CloudCall Pricing, Features, Reviews and Alternatives

CloudCall product overview

What is CloudCall?

CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors.

Key benefits of using CloudCall

  • Performance: Track and support call center teams' improvements with CloudCall's monitoring and real-time analytics.

  • Recording: Record and play phone calls without any additional hardware needed. Always keep a track of past voice calls with CloudCall.

  • Ratings: CloudCall enables call and service rating. Measure team and individual customer satisfaction performance.

  • Synchronization: Calls are automatically logged inside CloudCall and synced across all its integrations. Users are able to easily access recordings or call logs.

  • Quality Conversations: Inbound Screen notification allows users to know who is calling in, allowing them to view full CRM profile and history. Properly greet callers to start conversations off right.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Live Online
    Videos
    Documentation
    Webinars
    In Person

    CloudCall pricing information

    Value for money

    3.7

    /5

    36

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    CloudCall features

    Functionality

    4.1

    /5

    36

    Total features

    62

    15 categories

    Most valued features by users

    Reporting/Analytics
    Activity Dashboard
    Chat/Messaging
    Contact Management
    Mobile Access
    Call Recording
    Real Time Reporting
    Access Controls/Permissions

    Functionality contenders

    CloudCall users reviews

    Overall Rating

    4.1

    /5

    36

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.52/10
    Rating distribution

    5

    4

    3

    2

    1

    20

    6

    6

    2

    2

    Pros
    The best part is about their technical support team, they are very responsive and helpful, always provide good suggestions and follow up. I am very satisfied with the product and service.

    LF

    Laura F.

    What I like most about CloudCall is how user friendly it is. What I LOVE ABOUT CLOUDCALL, is there amazing customer service.

    cr

    cyndy r.

    The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.

    EW

    Emma W.

    Cons
    We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck.

    NC

    Nat C.

    This causes many awkward pauses and a lot of talking over one another. I had the connection rerouted from my wifi to my cell, so I'd only be using the cell network, but the problem persists.

    HR

    Hannah R.

    But the issue of lagging and choppiness drives me crazy on a day to day. If management didn't force us to do so, I wouldn't use CloudCall.

    HR

    Hannah R.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Just Install and it Runs in the Background

    Reviewed 2 years ago

    I used CloudCall every day to reach out to candidates. I have had a good experience and find the 1 click calling saves a lot of time!

    Pros

    I like the fact that all I had to do was install it once and it continually runs in the background and offers 1 click calling across any medium.

    Cons

    I have had a few instances where I had to uninstall and reinstall for updates to be pushed through sucessfully.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    CloudCall has helped us grow and save time

    Reviewed 7 months ago

    Great - couldn't recommend enough

    Pros

    How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.

    Cons

    There was a stage at the start of Covid support was a challenge but seems to have been resolved now.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Decent overall product, greedy company with how they charge and un consistent charges.

    Reviewed 6 years ago

    I went under contract with Synety (Cloud Call) a year ago and in that year there were many calls to customer service to attempt to figure out how to set up our call tree. Customer service reps are great, some lack knowledge in their product. The sales team is even more limited in their knowledge and are usually front end sales in my opinion. Sell the product with all the highlights and get a contract....

    Pros

    I am not attempting to just trash this software, I am being honest in my opinions, there are no "PRO's" in comparison to the 5 other voip phone and call centers I have tested. There is nothing that this software offers the other do not offer as well and better in function and user friendliness.

    Cons

    This software and UI is horribly clunky, slow and a burden to attempt to navigate through constantly. Such a time consuming pain in the butt, I use Ringcentral now and it is obviously much better funded and ohh so easy to use and set up. It is antiquated tech over at Synety. And no API's to other softwares. They are money hungry, there were quite a few billing issues in the first 3 months, in approriate charges that needed to get refunded, random billing on a different date for a different amount that was not an amount I have paid before. They work on contracts and the first year I spent a little over 2300.00 with Synety and they never once offered to lower or credit for all of the issues throughout the whole year. Shamefull

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Moving our phone system online

    Reviewed 2 years ago

    Moving from an in-office PBX to a remote one operated by CloudCall has made things easier to manage. The ability to look at call stats, monitor calls and view call recordings from any location has helped develop our customer experience.

    Pros

    Being able to use the phone system online was one of the decisions in changing platform. CloudCall is cross platform and works across Windows, Mac, Android and iPhones. This has allowed us to continue to operate as a business remotely. The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too.

    Cons

    Sometimes there are glitches in the CloudCall Communicator application but this expected with any software package. The integration with our CRM doesn't have the full capabilities as it does with other CRM integrations but still has the vital features that are required to operate sufficiently.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Best we could find, but a bit of a bumpy road

    Reviewed 4 years ago
    Pros

    Now that Cloudcall is installed, it has worked very well for me and my team. We recently opened up our EMEA office and have needed to call different countries all throughout Europe and Africa. It has worked without any problems and call quality has been great. We have it integrated with Salesforce, and the ability to dial with just a click has saved our team heaps of time.

    Cons

    It took a long time to implement and there were a lot of unforeseen road bumps that nearly took us elsewhere. We worked with their customer support team extensively, they were very good and responsive, but they were simple hiccups that I wish never would have happened in the first place.

    Vendor response

    Thank you for the review, very useful to get the feedback. We are glad to hear that CloudCall¿s Salesforce integration has been able to deliver the business improvements originally intended. We do however apologize for a longer than expected implementation, not something we hear very often. If you can find the time please feel free to get in touch via our support team, your dedicated account manager, or the senior management team as we would very much like to dig a little deeper and identify areas where our processes could be improved for future new customers benefit.

    CloudCall FAQs and common questions

    Q. What type of pricing plans does CloudCall offer?

    CloudCall has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of CloudCall?

    CloudCall has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does CloudCall support?

    CloudCall supports the following languages:
    English


    Q. Does CloudCall support mobile devices?

    CloudCall supports the following devices:
    iPad, iPhone


    Q. Does CloudCall offer an API?

    No, CloudCall does not have an API available.


    Q. What other apps does CloudCall integrate with?

    CloudCall integrates with the following applications:
    Tracker, Sage CRM, Zoho CRM, Act!, Salesforce Sales Cloud, Bullhorn for Salesforce, FIVE


    Q. What level of support does CloudCall offer?

    CloudCall offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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