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CloudCall

Advanced, cloud-based computer telephony integration

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CloudCall Alternatives

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Top 100 Alternatives & Competitors to CloudCall

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MiCloud Connect

4.2
(247)

Cloud phone system & contact center software & services

Features

Total

24

46

65

features in common

24

features in common

MiCloud Connect's unique features

  • Video Call Recording

  • Screen Sharing

  • API

  • Caller ID

CloudCall's unique features

  • Telemarketing Management

  • Recording

  • SIP Trunking

  • Call Scripting

Value for money

3.8

0.4

3.4

What users say about MiCloud Connect's value for money

I love the functionality to communicate effectively across platforms, and the overall install process for the entire office was quick and seamless.

TV

Tiffany V.

I like the variety of features, the ease of use, and the ShoreTel community, which is incredibly supportive and dedicated.

BR

Brian R.

GoToConnect

4.5
(573)

The first-ever truly unified voice and video solution.

Features

Total

48

91

65

features in common

48

features in common

GoToConnect's unique features

  • Open Database Design

  • Unified Communications

  • Time Zone Tracking

  • Audio Calls

CloudCall's unique features

  • Auto-Dialer

  • Interaction Tracking

  • Activity Dashboard

  • Power Dialer

Starting from

$19.95/month

Value for money

4.5

1.1

3.4

What users say about GoToConnect's value for money

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

CloudTalk

4.6
(203)

Cloud-based call center software for sales and support teams

Features

Total

57

140

65

features in common

57

features in common

CloudTalk's unique features

  • Conferencing

  • Usage Tracking/Analytics

  • Survey/Poll Management

  • Video Conferencing

CloudCall's unique features

  • Real-Time Chat

  • Microsoft Outlook Integration

  • Employee Activity Monitoring

  • Softphone

Starting from

$20/month

Value for money

4.4

1.0

3.4

What users say about CloudTalk's value for money

Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.

Swati M.

Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

IL

Iliana L.

Bitrix24

4.0
(465)

100% free CRM, collaboration and communication tool suite

Features

Total

44

356

65

features in common

44

features in common

Bitrix24's unique features

  • Virtual Call Center

  • File Sharing

  • Member Directory

  • Customer Segmentation

CloudCall's unique features

  • Recording

  • Employee Activity Monitoring

  • Real Time Analytics

  • On-Demand Recording

Starting from

$24/month

Value for money

4.2

0.8

3.4

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Freshcaller

3.8
(24)

Modern Phone System for customer support & sales

Features

Total

38

65

65

features in common

38

features in common

Freshcaller's unique features

  • Unified Communications

  • Dashboard

  • Time Zone Tracking

  • Call Tracking

CloudCall's unique features

  • Microsoft Outlook Integration

  • Data Synchronization

  • Real Time Reporting

  • Archiving & Retention

Starting from

$15/month

Value for money

3.7

0.3

3.4

What users say about Freshcaller's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

Acefone

4.9
(23)

A phone system trusted by modern businesses

Features

Total

36

62

65

features in common

36

features in common

Acefone's unique features

  • Real Time Monitoring

  • Customizable Caller ID

  • Callback Scheduling

  • Call Tracking

CloudCall's unique features

  • Archiving & Retention

  • Power Dialer

  • Call Logging

  • Telemarketing Management

Starting from

£4.99/month

Value for money

5.0

1.6

3.4

What users say about Acefone's value for money

A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.

SA

Shakeel A.

Very good Customer Service and 24/7 help center. I would recommend Acefone to everyone out there who would want their service.

NB

Navin B.

Kixie PowerCall

4.8
(151)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

39

74

65

features in common

39

features in common

Kixie PowerCall's unique features

  • Call Queues

  • Call Scheduling

  • FTC Compliance

  • Text to Speech

CloudCall's unique features

  • Real-Time Chat

  • Data Synchronization

  • Data Import/Export

  • Microsoft Outlook Integration

Starting from

$29/month

Value for money

4.7

1.3

3.4

What users say about Kixie PowerCall's value for money

From sales and customer service they have all been super helpful and great to work with.

WO

Wes O.

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

VirtualPBX

4.8
(22)

Trusted VoIP for any office, anywhere.

Features

Total

38

68

65

features in common

38

features in common

VirtualPBX's unique features

  • Unified Communications

  • Conferencing

  • Call List Management

  • Call Conferencing

CloudCall's unique features

  • Phone Key Input

  • Local Caller ID

  • Multiple Scripts

  • Microsoft Outlook Integration

Starting from

$14.99/month

Value for money

4.8

1.4

3.4

What users say about VirtualPBX's value for money

Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.

CM

Christi M.

Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.

Dany H.

Aircall

4.3
(224)

Phone system for support and sales teams

Features

Total

48

102

65

features in common

48

features in common

Aircall's unique features

  • Inbox Management

  • Real Time Monitoring

  • Call Screening

  • Text to Speech

CloudCall's unique features

  • Multiple Scripts

  • Invoice Processing

  • Audio / Video Conferencing

  • Hotkeys

Starting from

$30/month

Value for money

4.1

0.7

3.4

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

Axiom

(0)

Axiom - Cloud-Based Contact Center Platform

Features

Total

40

72

65

features in common

40

features in common

Axiom's unique features

  • Virtual Call Center

  • Callback Scheduling

  • Call Queues

  • Purchasing & Receiving

CloudCall's unique features

  • Real-Time Chat

  • Activity Tracking

  • Employee Activity Monitoring

  • Real Time Data

Dialpad

4.3
(412)

Cloud communications system for enterprises

Features

Total

36

82

65

features in common

36

features in common

Dialpad's unique features

  • AI/Machine Learning

  • Video Conferencing

  • Voicemail Transcription

  • Automated Routing

CloudCall's unique features

  • Microsoft Outlook Integration

  • Monitoring

  • Multiple Scripts

  • Telemarketing Management

Starting from

$15

Value for money

4.4

1.0

3.4

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

VoIPstudio

4.6
(26)

VoIPstudio: the no-hassle VoIP phone service for business

Features

Total

38

70

65

features in common

38

features in common

VoIPstudio's unique features

  • Unified Communications

  • Conferencing

  • Call List Management

  • Call Conferencing

CloudCall's unique features

  • Microsoft Outlook Integration

  • Outbound Call Center

  • Multiple Scripts

  • Archiving & Retention

Starting from

$4.99/month

Value for money

4.8

1.4

3.4

What users say about VoIPstudio's value for money

Super happy with their service, it took me a long time to find a provider that was both reliable and good value for money.

AK

Amy K.

Some colleagues have been asked to install the program on their phone and there has been some reluctance. This is not strictly a VoIPstudio problem, but it is a problem that exists.

AR

Anonymous Reviewer

Ring4

4.5
(15)

Second phone number app for texting and calling

Features

Total

20

46

65

features in common

20

features in common

Ring4's unique features

  • Anti Spam

  • Screen Sharing

  • Caller Profiles

  • ID Scanning

CloudCall's unique features

  • Data Synchronization

  • Telemarketing Management

  • Activity Tracking

  • Real Time Analytics

Starting from

$9.99/month

Value for money

4.5

1.1

3.4

What users say about Ring4's value for money

I love love love this product. It is helping me communicate with customers in other countries easily.

TC

Tasha C.

Unfortunately I get many spam calls on my regular cell number because it is listed on the web. By changing to a Ring 4 number I am able to block all these spam calls.

DW

David W.

InfoFlo

4.5
(82)

All-in-One CRM Software Solution

Features

Total

48

126

65

features in common

48

features in common

InfoFlo's unique features

  • Project Management

  • Survey/Poll Management

  • Claims Management

  • Trust Accounting

CloudCall's unique features

  • Invoice Processing

  • Multi-User Collaboration

  • Call Scripting

  • Softphone

Value for money

4.6

1.2

3.4

What users say about InfoFlo's value for money

The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

JH

Janet H.

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

3CX

4.5
(233)

3CX communications system. Web & mobile apps (Android, iOS)

Features

Total

34

79

65

features in common

34

features in common

3CX's unique features

  • Screen Sharing

  • Transfers/Routing

  • Purchasing & Receiving

  • Task Management

CloudCall's unique features

  • File Transfer

  • Monitoring

  • Knowledge Base Management

  • Telemarketing Management

Starting from

350

Value for money

4.3

0.9

3.4

What users say about 3CX's value for money

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Jimmi N.

Talkroute

4.4
(14)

Virtual phone system for communicating with customers

Features

Total

21

36

65

features in common

21

features in common

Talkroute's unique features

  • Caller ID

  • Call Transfer

  • Customizable Caller ID

  • Third Party Integrations

CloudCall's unique features

  • Telemarketing Management

  • Phone Key Input

  • Contact Database

  • Customizable Fields

Starting from

$19/month

Value for money

3.9

0.5

3.4

What users say about Talkroute's value for money

We have been using Talkroute for a few months and it has been awesome.

JL

Jeremy L.

Talkroute uses traditional PSTN (public switched telephone network) call forwarding and every call has been reliable with perfect quality. Never going back to VOIP.

JT

Jake T.

Five9

4.2
(386)

Cloud contact and call center software

Features

Total

43

131

65

features in common

43

features in common

Five9's unique features

  • Live Chat

  • Knowledge Management

  • Survey/Poll Management

  • Distribution Management

CloudCall's unique features

  • Telemarketing Management

  • Access Controls/Permissions

  • Employee Directory

  • Invoice Processing

Starting from

$100/month

Value for money

4.0

0.6

3.4

What users say about Five9's value for money

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

Channels

4.8
(36)

Power up your customer service

Features

Total

44

96

65

features in common

44

features in common

Channels' unique features

  • Customer Engagement

  • Customizable Reports

  • Account Management

  • Multiple Projects

CloudCall's unique features

  • Microsoft Outlook Integration

  • Employee Activity Monitoring

  • Multi-User Collaboration

  • Real-Time Chat

Value for money

4.9

1.5

3.4

What users say about Channels' value for money

Think this is the perfect app for those in search for a simple, pay-as-you go telesales app. Great interface, good call quality and cheap rates.

Tom D.

Good app , excellent support team and good value for service with money. It needs sometime and will be easy to use.

EM

Eman M.

VoiceShot

4.8
(6)

Auto attendant cloud phone system

Features

Total

29

68

65

features in common

29

features in common

VoiceShot's unique features

  • Third Party Integrations

  • Caller ID

  • Email Invitations & Reminders

  • Scheduling

CloudCall's unique features

  • Recording

  • Progressive Dialer

  • Real Time Analytics

  • Activity Tracking

Spoke Phone

4.7
(42)

Turn mobile phones into a cloud business phone system / PBX.

Features

Total

21

46

65

features in common

21

features in common

Spoke Phone's unique features

  • Voicemail Transcription

  • Employee Management

  • Office Directory

  • Audit Trail

CloudCall's unique features

  • Help Desk Management

  • Activity Tracking

  • Real Time Data

  • Customizable Fields

Starting from

$99/month

Value for money

4.7

1.3

3.4

What users say about Spoke Phone's value for money

I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly.

JP

Justine P.

Spoke Phone have been great. The customer service is excellent and the price is fantastic, especially if you make lots of calls.

SD

Stacey D.

RingCentral MVP

4.2
(879)

RingCentral MVP - Message, Video, Phone

Features

Total

38

68

65

features in common

38

features in common

RingCentral MVP's unique features

  • Unified Communications

  • Conferencing

  • Caller ID

  • Online Voice Transmission

CloudCall's unique features

  • Phone Key Input

  • Call Tagging

  • Multiple Scripts

  • Outbound Call Center

Value for money

4.0

0.6

3.4

What users say about RingCentral MVP's value for money

This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.

AT

Alec T.

The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.

AR

Anonymous Reviewer

CallTrackingMetrics

4.6
(61)

The Only All-in-One Call Tracking & Contact Center Solution

Features

Total

38

95

65

features in common

38

features in common

CallTrackingMetrics' unique features

  • Customer Experience Management

  • Natural Language Processing

  • Event Triggered Actions

  • Web Forms

CloudCall's unique features

  • Real Time Data

  • Help Desk Management

  • Knowledge Base Management

  • VoIP

Starting from

$39/month

Value for money

4.6

1.2

3.4

What users say about CallTrackingMetrics' value for money

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

MG

Molly G.

The support team is also consistently helpful and responsive as is our dedicated account representative.

SK

Stephen K.

NICE CXone

4.2
(457)

Cloud Contact Center Software

Features

Total

40

108

65

features in common

40

features in common

NICE CXone's unique features

  • List Management

  • Call Tracking

  • Virtual Assistant

  • Self Service Portal

CloudCall's unique features

  • Contact Database

  • Local Caller ID

  • Mobile Access

  • Real Time Data

Starting from

$100/month

Value for money

4.0

0.6

3.4

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

PhoneBurner

4.9
(143)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

35

107

65

features in common

35

features in common

PhoneBurner's unique features

  • Categorization/Grouping

  • Email Management

  • Duplicate Detection

  • Preview Dialer

CloudCall's unique features

  • File Transfer

  • IVR / Voice Recognition

  • Multiple Scripts

  • Help Desk Management

Starting from

$149/month

Value for money

4.7

1.3

3.4

What users say about PhoneBurner's value for money

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

NP

Nicky P.

Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.

CT

Chris T.

Twilio

4.6
(248)

Voice and messaging for your web and mobile applications

Features

Total

30

77

65

features in common

30

features in common

Twilio's unique features

  • Reminders

  • MMS

  • Event Triggered Actions

  • Geotargeting

CloudCall's unique features

  • VoIP

  • Customizable Fields

  • Employee Activity Monitoring

  • Progressive Dialer

Starting from

$0.01

Value for money

4.3

0.9

3.4

What users say about Twilio's value for money

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Anonymous Reviewer

Zadarma

3.6
(34)

Business phone system for companies of all sizes

Features

Total

27

52

65

features in common

27

features in common

Zadarma's unique features

  • SMS Messaging

  • Answering Machine Detection

  • Multi-Channel Communication

  • Lead Management

CloudCall's unique features

  • Phone Key Input

  • On-Demand Recording

  • Activity Dashboard

  • Invoice Processing

Starting from

$5/month

Value for money

3.7

0.3

3.4

What users say about Zadarma's value for money

Very good software works perfectly in Mexico. Customer Support is great in different languages.

EZ

Evgenia Z.

Fails all the time, terrible customer support, they take your money and then ask.

AR

Anonymous Reviewer

Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

Features

Total

50

131

65

features in common

50

features in common

Genesys Cloud's unique features

  • Surveys & Feedback

  • Real-time Consumer-facing Chat

  • Social Media Integration

  • Caller ID

CloudCall's unique features

  • Softphone

  • Invoice Processing

  • Audio / Video Conferencing

  • Customizable Fields

Starting from

$75/month

Value for money

3.9

0.5

3.4

What users say about Genesys Cloud's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Talkdesk

4.6
(667)

The world's leading cloud-based contact center software.

Features

Total

48

96

65

features in common

48

features in common

Talkdesk's unique features

  • Call Conferencing

  • Unified Communications

  • Tagging

  • Purchasing & Receiving

CloudCall's unique features

  • Mobile Access

  • Employee Activity Monitoring

  • Multi-User Collaboration

  • Softphone

Value for money

4.5

1.1

3.4

What users say about Talkdesk's value for money

Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.

MJ

Maria Jose T.

It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.

AG

Anthony G.

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

Features

Total

46

191

65

features in common

46

features in common

LiveAgent's unique features

  • Social Media Monitoring

  • Workflow Management

  • Cataloging/Categorization

  • Negative Feedback Management

CloudCall's unique features

  • Employee Directory

  • Ring Groups

  • Audio / Video Conferencing

  • Progressive Dialer

Starting from

$15/month

Value for money

4.7

1.3

3.4

What users say about LiveAgent's value for money

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

VC

Vanessa C.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

SureTel

5.0
(2)

Business VoIP service

Features

Total

23

52

65

features in common

23

features in common

SureTel's unique features

  • Unified Communications

  • Fax Management

  • Callback Scheduling

  • Customizable Caller ID

CloudCall's unique features

  • Archiving & Retention

  • Real Time Data

  • On-Demand Recording

  • Activity Dashboard

Aline

5.0
(2)

Cloud-based VoIP phone system

Features

Total

23

51

65

features in common

23

features in common

Aline's unique features

  • Voicemail Transcription

  • Remote Access/Control

  • Call Center Integration

  • Customizable Caller ID

CloudCall's unique features

  • File Transfer

  • Recording

  • Contact Database

  • Queue Management

Noble Suite

3.9
(13)

Omnichannel contact management with compliance

Features

Total

25

36

65

features in common

25

features in common

Noble Suite's unique features

  • List Management

  • Survey/Poll Management

  • Call Scheduling

  • FCC Compliance

CloudCall's unique features

  • Activity Tracking

  • Contact Database

  • SIP Trunking

  • Activity Dashboard

Value for money

3.4
3.4

What users say about Noble Suite's value for money

The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track.

HS

Heather S.

With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service.

AR

Anonymous Reviewer

RingCentral Contact Center

4.3
(156)

The Collaborative Contact Center solution from the industry

Features

Total

48

97

65

features in common

48

features in common

RingCentral Contact Center's unique features

  • Multi-Channel Communication

  • Email Management

  • Employee Management

  • Distribution Management

CloudCall's unique features

  • Invoice Processing

  • Ring Groups

  • Hotkeys

  • Local Caller ID

Value for money

4.1

0.7

3.4

What users say about RingCentral Contact Center's value for money

Janna was my technical support representative and she was excellent. She had a great attitude.

MK

Mandy K.

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

ca

christine a.

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

36

88

65

features in common

36

features in common

uContact's unique features

  • Workflow Management

  • Call Disposition

  • Real Time Monitoring

  • Callback Scheduling

CloudCall's unique features

  • File Transfer

  • Data Synchronization

  • Knowledge Base Management

  • Telemarketing Management

Infobip

4.8
(8)

Omni-channel customer communication and engagement

Features

Total

10

62

65

features in common

10

features in common

Infobip's unique features

  • Live Chat

  • Appointment Scheduling

  • Recurring/Subscription Billing

  • Message Personalization

CloudCall's unique features

  • Call Tagging

  • Real-Time Chat

  • Outbound Call Center

  • Blended Call Center

XCALLY

4.8
(82)

Omnichannel contact center management

Features

Total

36

69

65

features in common

36

features in common

XCALLY's unique features

  • Call List Management

  • Call Scheduling