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CloudCall vs Dialpad Comparison
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Overview
Combine the power of your CRM and the advanced functionality of a integrated VoIP telephone system, or to your existing phone...
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
15
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
The best part is about their technical support team, they are very responsive and helpful, always provide good suggestions and follow up. I am very satisfied with the product and service.
LF
Laura F.
What I like most about CloudCall is how user friendly it is. What I LOVE ABOUT CLOUDCALL, is there amazing customer service.
cr
cyndy r.
The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.
EW
Emma W.
Pros
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
SS
Sarah S.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
DC
Darien C.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
CY
Chris Y.
Cons
We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck.
NC
Nat C.
This causes many awkward pauses and a lot of talking over one another. I had the connection rerouted from my wifi to my cell, so I'd only be using the cell network, but the problem persists.
HR
Hannah R.
But the issue of lagging and choppiness drives me crazy on a day to day. If management didn't force us to do so, I wouldn't use CloudCall.
HR
Hannah R.
Cons
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
PD
Pedro D.
Every once in a while, there will be some choppy calls, which can be frustrating.
JM
Jeddore M.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
HB
Hannah B.
Key features
- Total features70
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts / Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Audio / Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customizable Fields
- Dashboard
- Data Import/Export
- Drag & Drop
- Employee Activity Monitoring
- Employee Directory
- Fax Management
- File Transfer
- For Cloud Phone Systems
- For Small Businesses
- Goal Setting / Tracking
- Help Desk Management
- Hotkeys
- IVR / Voice Recognition
- Inbound Call Center
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple Parties
- Multiple Scripts
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Recording
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- Sentiment Analysis
- Single Sign On
- Softphone
- Speech Recognition
- Speech Synthesis
- Telemarketing Management
- Third Party Integrations
- Training Management
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Total features78
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts / Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Audio / Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customizable Fields
- Dashboard
- Data Import/Export
- Drag & Drop
- Employee Activity Monitoring
- Employee Directory
- Fax Management
- File Transfer
- For Cloud Phone Systems
- For Small Businesses
- Goal Setting / Tracking
- Help Desk Management
- Hotkeys
- IVR / Voice Recognition
- Inbound Call Center
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple Parties
- Multiple Scripts
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Recording
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- Sentiment Analysis
- Single Sign On
- Softphone
- Speech Recognition
- Speech Synthesis
- Telemarketing Management
- Third Party Integrations
- Training Management
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
Integrations
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