CloudCall Features

CloudCall

Advanced, cloud-based computer telephony integration

3.93/5 (27 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Archiving & Retention
Audio / Video Conferencing
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Calendar Management
Call Center Management
Call Conferencing
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Caller ID
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Contact Management
Data Import/Export
Employee Activity Monitoring
Employee Directory
File Transfer
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Local Caller ID
Manual Dialer
Mobile Access
Monitoring
Multi-User Collaboration
Multiple Parties
Multiple Scripts
On-Demand Recording
Outbound Call Center
Phone Key Input
Power Dialer
Predictive Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Data
Real Time Reporting
Real-Time Chat
Recording
Reporting & Statistics
Reporting/Analytics
Ring Groups
SIP Trunking
Softphone
Telemarketing Management
VoIP
VoIP Connection
Voice Mail
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Archiving & Retention
Audio / Video Conferencing
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Calendar Management
Call Center Management
Call Conferencing
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Caller ID
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Contact Management
Data Import/Export
Employee Activity Monitoring
Employee Directory
File Transfer
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Local Caller ID
Manual Dialer
Mobile Access
Monitoring
Multi-User Collaboration
Multiple Parties
Multiple Scripts
On-Demand Recording
Outbound Call Center
Phone Key Input
Power Dialer
Predictive Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Data
Real Time Reporting
Real-Time Chat
Recording
Reporting & Statistics
Reporting/Analytics
Ring Groups
SIP Trunking
Softphone
Telemarketing Management
VoIP
VoIP Connection
Voice Mail
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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Archiving & Retention
Audio / Video Conferencing
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Calendar Management
Call Center Management
Call Conferencing
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Caller ID
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Contact Management
Data Import/Export
Employee Activity Monitoring
Employee Directory
File Transfer
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Local Caller ID
Manual Dialer
Mobile Access
Monitoring
Multi-User Collaboration
Multiple Parties
Multiple Scripts
On-Demand Recording
Outbound Call Center
Phone Key Input
Power Dialer
Predictive Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Data
Real Time Reporting
Real-Time Chat
Recording
Reporting & Statistics
Reporting/Analytics
Ring Groups
SIP Trunking
Softphone
Telemarketing Management
VoIP
VoIP Connection
Voice Mail
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Mobile apps

iOS App


16 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


59 reviews

CloudCall Feature Reviews

21 reviewers had the following to say about CloudCall's features:

 Maxime A.

Verified Reviewer

Below average

2019-02-12

Pros

Can categorize calls and write notes directly in CRM Click to call feature Can customize which user has access to which feature Can record calls and log them in CRM

Cons

API is very basic Reporting feature is limited Admin Portal is not user friendly and options hard to identify Customer support seems to be constantly under staffed and chat function always delayed.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: GetApp
Helpful?   Yes   No
Read more
Ryan T.

Moving our phone system online

2020-06-26

The ability to look at call stats, monitor calls and view call recordings from any location has helped develop our customer experience.

Pros

The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too.

Cons

The integration with our CRM doesn't have the full capabilities as it does with other CRM integrations but still has the vital features that are required to operate sufficiently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

I have been able to answer the questions, doubts and concerns of my clients with Cloudcall.

2018-04-02

It is a great entry system, facilitates communication with our dissatisfied customers and the ability to provide adequate information and attention to our services.

Pros

The best thing is that I can respond to the comments and messages of my clients, immediately update the commercial information and I can see the most visited things on my commercial page.

Cons

A live panel that shows the call status of each agent would be much more useful for development.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Thileepan K.

Cloud Call best in call conversation,

2018-04-19

they are using new technology

Pros

if you using Cloud Call you can record all of you call conversation, between you and you customers or event your partner call conversation,

Cons

Cloud Call have many features Automatic Call Distribution, Call Forwarding, Call Controls so you can mange your call

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Staffing and Recruiting company, 201-500 employees)

Lots of Features, Not All Work

2020-07-01

The onboarding of the system was OK. The service is OK. Support is really good and available but they cannot really do anything to help a lot of the issues with the product.

Pros

Cloudcall is great that it integrates with Bullhorn and inserts calls and text messages right into our client/candidate records.

Cons

There are lots of features that are "almost there". The phone app would be great if it worked properly. The computer extension would be great if it wasn't so glitchy. The guts to the program are all there but it really needs to be tightened up in order for this to be a great product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Hannah R.

Lagging and Choppiness an Ongoing Issue

2020-06-26

But the issue of lagging and choppiness drives me crazy on a day to day. If management didn't force us to do so, I wouldn't use CloudCall

Pros

It's very easy to install and easy to use in that you can now click on the phone number shown in Bullhorn to call a candidate rather than having to type the number on a dial pad

Cons

There is a noticeable lag between the other party and myself when we speak.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Max L.

Decent product

2020-07-01

Good product.

Pros

Good call listening quality, no issues with promised capabilities.

Cons

Integration with our crm, not a cloudcall issue.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Austin H.

One of the most useful tools with Salesforce!

2019-02-13

Pros

You can log and mark all calls seamlessly.

Cons

Not the prettiest interface but it gets the job done.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gavin W.

Soft Phones are great

2020-07-01

Great product, low maintenance and easy to use.

Pros

It has a dashboard

Cons

I need to get a custom made dashboard for real time key customers. don't know who to ask because it isn't offered.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ray S.

We used CloudCall integrated with SalesForce. It made high volume dialing easy as one click.

2017-06-27

Save a tremendous amount of time when high volume dialing.

Pros

Prior to CloudCall we would have to manually dial prospects and then record the activity. CloudCall one click dial had an interface that allowed you to select a pre-install drop down fields created by our SalesForce admin about that activity and your done.

Cons

There were times when you would have to hit the page reload on a SalesForce account page because CloudCall would freeze up. I think that maybe that was a SF issue but no one has determine the culprit. None the less this happening is not out weighted by the convenience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Josh R.

My Favorite Call Product I've Used Yet

2018-06-01

Pros

We ultimately ended up switching back to CloudCall because everyone liked it and it hardly ever dropped calls.

Cons

I was told by management that the price was a bit high, which is why we ended up switching to a different product before coming back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Darragh G.

Terrible Customer Support

2019-06-14

The cons above are really the reason we left but a terrible experience leaving Cloudcall as a provider. We identified a replacement and requested number changeover - this has been 2 months ongoing and still unresolved. We had committed to pay out our contract so 3 months paid when we will not be using the software but they have dragged the process out and would not port over the numbers. Terrible service, we would have stayed if the platform was in any way forward thinking and pushing development, but because others are providing better services at the same or lesser costs they just make it hard to move on. As a comparison when we moved from our last provider to Cloudcall that process was completed in less than a week. Outrageous.

Pros

The functionality at the time was good and there was an integration (although a bit hit and miss) with Salesforce.

Cons

Looking at other software systems, the integrations they offer, the ease of data in and out of the platform, the ease of managing teams and agents, cloud call are now way behind

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Nat C.

Cloudcall Tech Support is the worst

2019-08-29

We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck. The service works just well enough that I don't want to pay double for my phone service (paying out cloudcall and the other carrier) but we'll be gone at the first opportunity.

Pros

it integrates with Bullhorn CRM software.

Cons

We complain to management and they "escalate" our tickets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from CloudCall


Thank you for your comments Nat. As I'm sure you are aware, we have made multiple offers to discuss your concerns all of which have been declined. Our Director of Customer Services has personally offered to go through each issue you have raised, this was also declined. None of our teams have disregarded any issue that either yourself or your colleagues have raised, indeed we have made repeated attempts to setup calls to troubleshoot individual user issues.

We are not by any means suggesting that you have not encountered problems with your CloudCall service, but without the ability to address the items raised those problems will of course persist. We have checked through the cases raised this year and can see that our average response time was less than 2 hours, with 63% of the cases raised being successfully handled immediately by our 1st line team. This is well within our commitment to our customers.

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Chris W.

Decent overall product, greedy company with how they charge and un consistent charges.

2016-09-01

I went under contract with Synety (Cloud Call) a year ago and in that year there were many calls to customer service to attempt to figure out how to set up our call tree.

Pros

I am not attempting to just trash this software, I am being honest in my opinions, there are no "PRO's" in comparison to the 5 other voip phone and call centers I have tested.

Cons

This software and UI is horribly clunky, slow and a burden to attempt to navigate through constantly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering CloudCall

My advice as a tech person and a user of this software for a year for my business is to not sign a contract with them and choose a better provider for your telephony needs.

Source: Capterra
Helpful?   Yes   No
Read more
Laura F.

Cloudcall usage and technical support

2020-07-10

This is our call center software for our agents, it is a great experience so far.

Pros

It has a great integration with our Salesforce product.

Cons

Sometimes the token authentication breaks, I need to reconnect for quite a while.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Shannon L.

Great product!

2018-04-10

Pros

Cloudcall is probably one of the best cloud based products I have used. The call quality is excellent, it's simple, dependable.

Cons

My employer paid the cost of using Cloudcall so I couldn't tell you the exact price BUT he did mention that the price was quite high. We ended up switching solely because of the cost.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Abigail R.

Great Software to use

2020-07-21

Pros

Its easy to find people, and its easy to transfer/forward calls. It was also able to connect with our software, to where if a client calls their profile automatically pops up, so we save time not having to look people up.

Cons

I wish that it would connect with the phone that i have now, so that i could see who was calling on my phone screen not just on the computer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 51-200 employees)

Best we could find, but a bit of a bumpy road

2018-09-19

Pros

We recently opened up our EMEA office and have needed to call different countries all throughout Europe and Africa.

Cons

It took a long time to implement and there were a lot of unforeseen road bumps that nearly took us elsewhere.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from CloudCall


Thank you for the review, very useful to get the feedback. We are glad to hear that CloudCall¿s Salesforce integration has been able to deliver the business improvements originally intended. We do however apologize for a longer than expected implementation, not something we hear very often. If you can find the time please feel free to get in touch via our support team, your dedicated account manager, or the senior management team as we would very much like to dig a little deeper and identify areas where our processes could be improved for future new customers benefit.

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Anonymous
(Marketing and Advertising company, 201-500 employees)

Auto Dialer

2019-04-11

Pros

Cloud call allows you to click on a phone number on your computer and connects you through on your phone.

Cons

The caller and the recipient are recorded separately which makes it difficult to understand what is happening in the conversation.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Staffing and Recruiting company, 501-1000 employees)

Just Install and it Runs in the Background

2020-07-30

I have had a good experience and find the 1 click calling saves a lot of time!

Pros

I like the fact that all I had to do was install it once and it continually runs in the background and offers 1 click calling across any medium.

Cons

I have had a few instances where I had to uninstall and reinstall for updates to be pushed through sucessfully.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vanessa M.

Cloudcall is among the stars

2017-06-07

After initial setup, Cloudcall is seamless.

Pros

Seamless system, I have not had any connection issues since I began using this product. Easy user face to navigate as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more