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CloudCall

Advanced, cloud-based computer telephony integration

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CloudCall Pricing

Pricing overview

Value for money rating

4.1

/5

36

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Pricing details

Contact the CloudCall sales team for a custom pricing quote.

What users say

They go above and beyond to satisfy their customers. And their support in these crazy Covid times as been priceless, supportive and amazing.

cr

cyndy r.

I was told by management that the price was a bit high, which is why we ended up switching to a different product before coming back. So I guess I could say I don't like the price.

JR

Josh R.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brilliant

Reviewed 8 months ago
Pros

Huge value add to the business, so much time has been saved with integrating comms with our CRM. All calls are logged on the CRM with call recordings, the records pop when callers ring in which gives easy access to their profile and past notes.

Cons

No cons for us so far, the only minor thing would be during the start of covid adapting but that goes for anyone and everyone

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Terrible Customer Support

Reviewed 3 years ago

The cons above are really the reason we left but a terrible experience leaving Cloudcall as a provider. We identified a replacement and requested number changeover - this has been 2 months ongoing and still unresolved. We had committed to pay out our contract so 3 months paid when we will not be using the software but they have dragged the process out and would not port over the numbers. Terrible service, we would have stayed if the platform was in any way forward thinking and pushing development, but because others are providing better services at the same or lesser costs they just make it hard to move on. As a comparison when we moved from our last provider to Cloudcall that process was completed in less than a week. Outrageous.

Pros

The system was a good choice for us 3 or 4 years ago when we signed up. The functionality at the time was good and there was an integration (although a bit hit and miss) with Salesforce. So this and the price point swayed us to us Cloudcall.

Cons

There has been little in the way of useful development in the last few years. Looking at other software systems, the integrations they offer, the ease of data in and out of the platform, the ease of managing teams and agents, cloud call are now way behind

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Soft Phones are great

Reviewed 2 years ago

Great product, low maintenance and easy to use. It's a no brainer and look forward to taking it to the next level.

Pros

It's online It's scalable Its easy to adjust It emails me voicemail messages that we have missed! It has a dashboard

Cons

I need to get a custom made dashboard for real time key customers. don't know who to ask because it isn't offered. The phones don't show who else is on the phone. The interface online is getting old and some of the settings, especially around setting out of hour messages etc are clunky.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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My Favorite Call Product I've Used Yet

Reviewed 4 years ago
Pros

I like how simple and reliable it is to use. We made the switch over to another product and absolutely hated it. We ultimately ended up switching back to CloudCall because everyone liked it and it hardly ever dropped calls.

Cons

I was told by management that the price was a bit high, which is why we ended up switching to a different product before coming back. So I guess I could say I don't like the price.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product!

Reviewed 4 years ago
Pros

Cloudcall is probably one of the best cloud based products I have used. The call quality is excellent, it's simple, dependable. Very rarely did a call ever get dropped.

Cons

My employer paid the cost of using Cloudcall so I couldn't tell you the exact price BUT he did mention that the price was quite high. We ended up switching solely because of the cost.