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CMNTY Platform vs RingCentral Engage Voice Comparison

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Overview

CMNTY Platform is a intuitive online research platform used by marketers and insights professionals for project based and...

RingCentral Engage Voice is a cloud-based contact center solution designed to help businesses automate processes for customer...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$119/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(29)

5

4

3

2

1

18

10

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

I love how simple it is to customize, how responsive and helpful the customer service/ reps are, how very teachable it is.
Slick but not overdone layout & design capabilities. Great functionality for nice price.
I am BEYOND excited about this platform. It is SUPER simple to use and very effective.

Pros

Not enoughreviews yet

Cons

Many different nooks and crannies that are hard to get to. Took me a few days just to understand what I was looking at.
Its also priced way too high. Maybe reduce the features and lower the price.
Not the software itself, but the set up guidance notes were not easily found. However, that has now changed.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features43
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Auto-Dialer
  • Automatic Call Distribution
  • Benchmarking
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Channel Management
  • Chat/Messaging
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customization
  • Data Import/Export
  • Database Support
  • Discussions / Forums
  • Email Management
  • Employee Database
  • FCC Compliance
  • FTC Compliance
  • Face-to-Face
  • Feedback Management
  • Forum / Discussion Board
  • Gamification
  • Group Management
  • Historical Trend Analysis
  • Ideation / Crowdsourcing
  • Interactive Content
  • Lead Management
  • List Management
  • Live Chat
  • Member Accounts
  • Member Directory
  • Membership Management
  • Moderation
  • Multi-Channel Distribution
  • Newsletter Management
  • Online Forums
  • Opportunity Management
  • Panel Management
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Progressive Dialer
  • Projections
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Search/Filter
  • Shopping Cart
  • Social Media Integration
  • Statistical Analysis
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Third Party Integrations
  • To-Do List
  • User Management
  • Video Support
  • Total features40
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Auto-Dialer
  • Automatic Call Distribution
  • Benchmarking
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Channel Management
  • Chat/Messaging
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customization
  • Data Import/Export
  • Database Support
  • Discussions / Forums
  • Email Management
  • Employee Database
  • FCC Compliance
  • FTC Compliance
  • Face-to-Face
  • Feedback Management
  • Forum / Discussion Board
  • Gamification
  • Group Management
  • Historical Trend Analysis
  • Ideation / Crowdsourcing
  • Interactive Content
  • Lead Management
  • List Management
  • Live Chat
  • Member Accounts
  • Member Directory
  • Membership Management
  • Moderation
  • Multi-Channel Distribution
  • Newsletter Management
  • Online Forums
  • Opportunity Management
  • Panel Management
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Progressive Dialer
  • Projections
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Search/Filter
  • Shopping Cart
  • Social Media Integration
  • Statistical Analysis
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Third Party Integrations
  • To-Do List
  • User Management
  • Video Support

Integrations

  • Total integrations1
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations5
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

CMNTY Platform vs. RingCentral Engage Voice

See how CMNTY Platform and RingCentral Engage Voice stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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