World's Most Intuitive Qual + Quant Market Research Software
4.59/5 (29 reviews)Most popular features of all Communications apps
25 reviewers had the following to say about CMNTY Platform's features:
I was able to build a community for our members in 1 day that looked professional, was branded as my company and could offer multiple content options
Pros
The Design is fantastic. The mobile design and UX is a real plus.
Cons
Social login not easy to implement - should be a basic feature. a email templates would be better.
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Hi Paul,
Your review is much appreciated, thank you on behalf of our entire team! Everybody here is thrilled you are having a fantastic experience with CMNTY - from the design, to the ease of use, to the communication with our team glad this was all amazing for you.
Pros
Very easy to use, very easy to make it look good.
Cons
Doesn't perform well on mobile phones and tablets. Exporting data also isn't as straightforward as it could be.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
We are using the platform as a tool with our member community.
Pros
Designed for ease of use.
Cons
We have just starting using the platform, so at our early stage of development we have not found any cons to report.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Satisfied customer, to whom we suggested the tool as a means for her specific questions (setting up an online discussion forum)
Pros
Very userfriendly interface, clear oversight on all activities. Ability to log in as a community member to preview how it looks, and switch back to management side at a single mouse click.
Cons
It is a petty that CMNTY does not contain a better list management system in which we can filter down on specific member sociodemographic items (free fields we introduce in the profile).
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Hi Stefaan,
Thank you so very much for taking time aside to leave a review! Great to hear you found the CMNTY platform user friendly (that is super important to us!) and our team will look into your additional feedback.
communication in the team without central persons having to catalyze is great, it connects our virtual team. and it provides us with a logical (cloud based and allways access-able) platform for all our information, questions and idea sharing needs.
Pros
Slick but not overdone layout & design capabilities.
Cons
Also a bit more design functionality per blog/forum would be nice.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hi Douwe!
Thank you for making the comparison with LEGO. That's a huge compliment to us!
You'll also be happy to hear that improvements to the discussion structure you mentioned are to be expected soon. We'll let you know when that is released.
Thank you so much for taking the time to review our software, and we hope your community keeps adding the value you are already getting from it!
Pros
easy to use. Like the gamification aspect and the challenge/rewards/badge system.
Cons
Can look more modern than the existing UI. Wish it had more integrations with other blogging platforms.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
Easy to onboard clients, I can allow certain clients to see certain forums while others see other forums, chat is included, members can collaborate, gamification features are fun, customized profile questions are available, ,
Cons
I'd like to have some of the more advanced features like export, available at the lower price tiers, but wouldn't we all?
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
We are still in the build-out phase and have not gone live with it yet, so more will develop in the coming months.
Pros
Pretty user-friendly, relatively easy to navigate, very customizable, and has plenty of various features to play around with.
Cons
If you are not familiar with webpage customization, navigating the configuration and layout settings can be a bit tricky, and if you aren't paying for a subscription to the higher-level tiers of service, you are not given the same level of customer support in building out your platform.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Higher user engagement and brand building
Pros
I also love the look of the interface and the use of images and attachments in posts.
Cons
I find that the price difference between starter and regular is quite steep, as a small business I need to be able to afford this.
Rating breakdown
Frequency of use: Daily
Likelihood to recommend
Pros
Also tools that could be applied whatever one needs (pools, forums, activities, image sharing etc.)
Cons
Obviously, I would be happy for more languages, and perhaps some templates for easy set up depending what community one needs.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
The gamification elements are good and the feature set is nice if you don't have complex needs and expectations.
Cons
For a community building platform, there's some core functionality (like threaded replies, reply tracking, user-level statistics) that are either unavailable or require a higher level subscription.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Was able to organize a large group of clients.
Pros
I was looking for an interface to serve as a hub for about 100 nonprofit clients.
Cons
The opening video while the site was being built was a nice touch but I learn better by video.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
There are different modules that do different things like challenges, forum, chat, etc. The software is easy to use once you figure it out (moderate learning curve).
Cons
Not being able to tag members (@) is a major concern but we are able to quote members which trigger their attention.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Simplicity. Ease of set up. Ease of use by members.
Pros
The mobile friendly platform.
Cons
More advise on setting up an online community (although this could be that I just haven't taken advantage of what you already provide)
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
Hi Scott,
We really appreciate the review! Our entire team is happy to learn your satisfaction with the mobile platform. We understand the importance of mobile capability in this day and age so it's important to us that your clients have that working successfully.
Regarding finding help setting up an online community, we do have a thorough help center as well as a new checklist feature available in trials to guide you along the way. However we are always looking to improve so thank you for the feedback.
Pros
I like the customization and the ability to design it the way you want to.
Cons
There was a bit of a learning curve to design the community and get everything set-up, but the customer support was great.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
The ability to connect my community with one another at an affordable price range.
Pros
I like all the features - that my members can have profiles, message each other, contribute to forums, polls, collaborate and use a webshop.
Cons
At the basic plan I can't customize as much as I would like. For instance the formatting on my Home page is not that attractive, and I can't add a customized page.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Hi Michelle! Thank you so much for taking the time to review our software. Glad to hear this was a great solution for you and looking forward to watching your community grow!
We found a platform that would work to create an online community, work internationally, and help connect a large group of people in a meaningful way.
Pros
There are so many options and features, and there are help articles on each feature. We are just launching our community, and I will be able to add new things for the community to explore and use.
Cons
I'm wanting to integrate with some platforms that are not options yet in CMNTY-- but we have been working with the customer service on hearing about plans for future integration.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
I also like that the platform is relatively easy to use and the responsiveness of the support team, that will always help you out.
Cons
As a basic user, I sometimes feel like the limited personalization options (design wise) are restraining me in creating the best possible platform for my needs.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
It allowed our organisation to quickly and easily create a reliable central communication hub.
Pros
Intuitive and simple. It is also great value for money. The level of one to one support is exceptional.
Cons
Not the software itself, but the set up guidance notes were not easily found. However, that has now changed.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
And the functionalities are perfect too such as with newsletters, in-messaging app etc.
Cons
The many benefits are better used for someone that has far more knowledge than me. I have had to use customer services many times (a great team!) and also ask for friends' support who have more advanced skills.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Pros
It is easy to use and to publish directly relevant content.
Cons
the webshop tooling I would like an automated forward systems that gives you a signal when somebody is purchasing a product
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
All in one place - communicating, sharing, and receiving requests from our users.
Pros
CMNTY Platform is easy to set up and very friendly/intuitive to use platform.
Cons
But, once we get it, it is easy to set it up.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
I love how easy it is to use.
Cons
Currently, we don't have the need to jump to a higher user count and pay more but if we did it is a large leap financially. MIGHT be an issue down the road.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Pros
It's back end functionality is quite simple to navigate once you get a handle of it. It's easy to customise and only took me half a day to set up.
Cons
Although there's a lot of functionality (which is great), what we wanted to use it for was very simple so we didn't need a lot of functionality.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
