CMNTY Platform Features

CMNTY Platform

World's Most Intuitive Qual + Quant Market Research Software

4.59/5 (29 reviews)

CMNTY Platform Feature Summary

  • Membership management
  • Member database
  • Group management
  • Event management
  • Content moderation
  • Discussions / forums
  • Ideation / crowdsourcing
  • Data collection
  • Widgets
  • Panel management
  • Member engagement
  • Customization
  • Social media
  • Multi-language
  • Fully customizable design
  • Custom pages & elements
  • Custom domain name
  • Interactive modules
  • Import members
  • Export members & content
  • Blog, questionnaire, journal
  • Challenges & contests
  • Chat
  • Webshop
  • Badges leaderboard
  • Blog categories
  • News headlines
  • Poll
  • Member statistics
  • Member leaderboard
  • To-do list
  • Search functionality
  • User groups, user roles
  • In-platform notifications
  • Email notifications
  • Gamification system
  • Points & badges
  • Newsletter system
  • Custom CSS & JavaScript
  • API access
  • Third party apps & dashboards via API

Competitor Feature Comparison

API
Access Controls/Permissions
Activity/News Feed
Alerts/Notifications
Benchmarking
Blogs
Chat/Messaging
Communication Management
Content Library
Content Management
Customer Segmentation
Customizable Branding
Customizable Questions
Customization
Data Import/Export
Data Security
Discussions / Forums
Document Management
Email Management
Event Calendar
Event Management
Face-to-Face
Feedback Management
Forum / Discussion Board
Gamification
Group Management
Ideation / Crowdsourcing
Interactive Content
Live Chat
Media Library
Member Directory
Membership Management
Moderation
Multi-Channel Distribution
Newsletter Management
Online Forums
Panel Management
Predictive Analytics
Projections
Real Time Notifications
Reporting/Analytics
Role-Based Permissions
Search/Filter
Shopping Cart
Social Media Integration
Social Promotion
Statistical Analysis
Survey Builder
Survey Sample Management
Survey/Poll Management
To-Do List
User Profiles
Video Support
Volunteer Management
Website Management
Wiki
Learn moreCompare App
API
Access Controls/Permissions
Activity/News Feed
Alerts/Notifications
Benchmarking
Blogs
Chat/Messaging
Communication Management
Content Library
Content Management
Customer Segmentation
Customizable Branding
Customizable Questions
Customization
Data Import/Export
Data Security
Discussions / Forums
Document Management
Email Management
Event Calendar
Event Management
Face-to-Face
Feedback Management
Forum / Discussion Board
Gamification
Group Management
Ideation / Crowdsourcing
Interactive Content
Live Chat
Media Library
Member Directory
Membership Management
Moderation
Multi-Channel Distribution
Newsletter Management
Online Forums
Panel Management
Predictive Analytics
Projections
Real Time Notifications
Reporting/Analytics
Role-Based Permissions
Search/Filter
Shopping Cart
Social Media Integration
Social Promotion
Statistical Analysis
Survey Builder
Survey Sample Management
Survey/Poll Management
To-Do List
User Profiles
Video Support
Volunteer Management
Website Management
Wiki
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity/News Feed
Alerts/Notifications
Benchmarking
Blogs
Chat/Messaging
Communication Management
Content Library
Content Management
Customer Segmentation
Customizable Branding
Customizable Questions
Customization
Data Import/Export
Data Security
Discussions / Forums
Document Management
Email Management
Event Calendar
Event Management
Face-to-Face
Feedback Management
Forum / Discussion Board
Gamification
Group Management
Ideation / Crowdsourcing
Interactive Content
Live Chat
Media Library
Member Directory
Membership Management
Moderation
Multi-Channel Distribution
Newsletter Management
Online Forums
Panel Management
Predictive Analytics
Projections
Real Time Notifications
Reporting/Analytics
Role-Based Permissions
Search/Filter
Shopping Cart
Social Media Integration
Social Promotion
Statistical Analysis
Survey Builder
Survey Sample Management
Survey/Poll Management
To-Do List
User Profiles
Video Support
Volunteer Management
Website Management
Wiki
Visit WebsiteCompare App

CMNTY Platform Feature Reviews

25 reviewers had the following to say about CMNTY Platform's features:

paul M.

Great sales experience. Product is excellent

2017-06-02

I was able to build a community for our members in 1 day that looked professional, was branded as my company and could offer multiple content options

Pros

The Design is fantastic. The mobile design and UX is a real plus.

Cons

Social login not easy to implement - should be a basic feature. a email templates would be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CMNTY


Hi Paul,

Your review is much appreciated, thank you on behalf of our entire team! Everybody here is thrilled you are having a fantastic experience with CMNTY - from the design, to the ease of use, to the communication with our team glad this was all amazing for you.

Read more
Jorrik G.

Easy to use platform, customizable, and good value for money when using it for ad-hoc research.

2017-08-22

Pros

Very easy to use, very easy to make it look good.

Cons

Doesn't perform well on mobile phones and tablets. Exporting data also isn't as straightforward as it could be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Loretta B.

New to Community and really like how easy it is to use with a full support resource available at our

2018-04-07

We are using the platform as a tool with our member community.

Pros

Designed for ease of use.

Cons

We have just starting using the platform, so at our early stage of development we have not found any cons to report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stefaan P.

Top notch tool for community management, some lack of lists management

2017-06-07

Satisfied customer, to whom we suggested the tool as a means for her specific questions (setting up an online discussion forum)

Pros

Very userfriendly interface, clear oversight on all activities. Ability to log in as a community member to preview how it looks, and switch back to management side at a single mouse click.

Cons

It is a petty that CMNTY does not contain a better list management system in which we can filter down on specific member sociodemographic items (free fields we introduce in the profile).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CMNTY


Hi Stefaan,

Thank you so very much for taking time aside to leave a review! Great to hear you found the CMNTY platform user friendly (that is super important to us!) and our team will look into your additional feedback.

Read more
Douwe B.

We adopted the platform as our "new Intranet with extranet capabilities" and it works well for that!

2017-05-15

communication in the team without central persons having to catalyze is great, it connects our virtual team. and it provides us with a logical (cloud based and allways access-able) platform for all our information, questions and idea sharing needs.

Pros

Slick but not overdone layout & design capabilities.

Cons

Also a bit more design functionality per blog/forum would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CMNTY


Hi Douwe!

Thank you for making the comparison with LEGO. That's a huge compliment to us!

You'll also be happy to hear that improvements to the discussion structure you mentioned are to be expected soon. We'll let you know when that is released.

Thank you so much for taking the time to review our software, and we hope your community keeps adding the value you are already getting from it!

Read more
Anonymous
A verified reviewer

easy WSYWIG for non-tech users.

2018-03-08

Pros

easy to use. Like the gamification aspect and the challenge/rewards/badge system.

Cons

Can look more modern than the existing UI. Wish it had more integrations with other blogging platforms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sandi L.

We used CMNTY for our recent 2-day virtual event, and currently use it for my membership group.

2017-11-26

Pros

Easy to onboard clients, I can allow certain clients to see certain forums while others see other forums, chat is included, members can collaborate, gamification features are fun, customized profile questions are available, ,

Cons

I'd like to have some of the more advanced features like export, available at the lower price tiers, but wouldn't we all?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Michael R.

Online Community Platform

2018-08-22

We are still in the build-out phase and have not gone live with it yet, so more will develop in the coming months.

Pros

Pretty user-friendly, relatively easy to navigate, very customizable, and has plenty of various features to play around with.

Cons

If you are not familiar with webpage customization, navigating the configuration and layout settings can be a bit tricky, and if you aren't paying for a subscription to the higher-level tiers of service, you are not given the same level of customer support in building out your platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Etty v.

Very easy to setup!

2018-01-23

Higher user engagement and brand building

Pros

I also love the look of the interface and the use of images and attachments in posts.

Cons

I find that the price difference between starter and regular is quite steep, as a small business I need to be able to afford this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam G.

Excellent online solution for customer group

2017-11-10

Pros

Very reasonable price, great features, and easy to use.

Cons

Maybe the only con is the mobile version could be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Migle A.

Even though I'm a new user, CMNTY platform seems like exactly what we need.

2018-02-28

Pros

Also tools that could be applied whatever one needs (pools, forums, activities, image sharing etc.)

Cons

Obviously, I would be happy for more languages, and perhaps some templates for easy set up depending what community one needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Candis B.

Depending on your needs and use case it's a good product

2017-09-20

Pros

The gamification elements are good and the feature set is nice if you don't have complex needs and expectations.

Cons

For a community building platform, there's some core functionality (like threaded replies, reply tracking, user-level statistics) that are either unavailable or require a higher level subscription.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Kimberly A.

Very intuitive.

2018-01-09

Was able to organize a large group of clients.

Pros

I was looking for an interface to serve as a hub for about 100 nonprofit clients.

Cons

The opening video while the site was being built was a nice touch but I learn better by video.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
S. Ali M.

Pleased so far

2017-08-31

Pros

There are different modules that do different things like challenges, forum, chat, etc. The software is easy to use once you figure it out (moderate learning curve).

Cons

Not being able to tag members (@) is a major concern but we are able to quote members which trigger their attention.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Scott C.

It's seamless and easy to set up and manage.

2017-07-20

Simplicity. Ease of set up. Ease of use by members.

Pros

The mobile friendly platform.

Cons

More advise on setting up an online community (although this could be that I just haven't taken advantage of what you already provide)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CMNTY


Hi Scott,

We really appreciate the review! Our entire team is happy to learn your satisfaction with the mobile platform. We understand the importance of mobile capability in this day and age so it's important to us that your clients have that working successfully.

Regarding finding help setting up an online community, we do have a thorough help center as well as a new checklist feature available in trials to guide you along the way. However we are always looking to improve so thank you for the feedback.

Read more
Briana S.

Intuitive program with a lot of features to create a connected community.

2018-03-30

Pros

I like the customization and the ability to design it the way you want to.

Cons

There was a bit of a learning curve to design the community and get everything set-up, but the customer support was great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Michelle S.

I finally found a platform that could support my community in connecting and collaborating

2017-05-05

The ability to connect my community with one another at an affordable price range.

Pros

I like all the features - that my members can have profiles, message each other, contribute to forums, polls, collaborate and use a webshop.

Cons

At the basic plan I can't customize as much as I would like. For instance the formatting on my Home page is not that attractive, and I can't add a customized page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CMNTY


Hi Michelle! Thank you so much for taking the time to review our software. Glad to hear this was a great solution for you and looking forward to watching your community grow!

Read more
Sarah G.

CMNTY has excellent customer service and many community options--help when you need it!

2017-12-06

We found a platform that would work to create an online community, work internationally, and help connect a large group of people in a meaningful way.

Pros

There are so many options and features, and there are help articles on each feature. We are just launching our community, and I will be able to add new things for the community to explore and use.

Cons

I'm wanting to integrate with some platforms that are not options yet in CMNTY-- but we have been working with the customer service on hearing about plans for future integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Manon B.

Good platform that serves our needs .

2017-09-14

Pros

I also like that the platform is relatively easy to use and the responsiveness of the support team, that will always help you out.

Cons

As a basic user, I sometimes feel like the limited personalization options (design wise) are restraining me in creating the best possible platform for my needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Nick R.

Certainly the most user friendly platform I have experience. I highly recommend it.

2017-07-19

It allowed our organisation to quickly and easily create a reliable central communication hub.

Pros

Intuitive and simple. It is also great value for money. The level of one to one support is exceptional.

Cons

Not the software itself, but the set up guidance notes were not easily found. However, that has now changed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Emma P.

This has been a wonderful experience. The features are many, and the value for money.

2018-01-30

Pros

And the functionalities are perfect too such as with newsletters, in-messaging app etc.

Cons

The many benefits are better used for someone that has far more knowledge than me. I have had to use customer services many times (a great team!) and also ask for friends' support who have more advanced skills.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Nicolas S.

Easy and professional

2018-01-27

Pros

It is easy to use and to publish directly relevant content.

Cons

the webshop tooling I would like an automated forward systems that gives you a signal when somebody is purchasing a product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Edson M.

CMNTY Platform is a perfect platform that has allowed our small trainer really interact!

2017-11-02

All in one place - communicating, sharing, and receiving requests from our users.

Pros

CMNTY Platform is easy to set up and very friendly/intuitive to use platform.

Cons

But, once we get it, it is easy to set it up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nancy Jane S.

Best community building software we have found

2018-03-29

Pros

I love how easy it is to use.

Cons

Currently, we don't have the need to jump to a higher user count and pay more but if we did it is a large leap financially. MIGHT be an issue down the road.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Stephanie T.

Slick, simple to use, great support behind the scenes.

2018-05-24

Pros

It's back end functionality is quite simple to navigate once you get a handle of it. It's easy to customise and only took me half a day to set up.

Cons

Although there's a lot of functionality (which is great), what we wanted to use it for was very simple so we didn't need a lot of functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more