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Cytracom vs Drag Comparison

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Overview

Beautiful, easy-to-use, voice and messaging platform perfect for businesses of all sizes. Built on cloud-based technology,...

Drag is the World's first all-in-one workspace in Gmail. Support customers, manage tasks and close deals right from your inbox.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$8/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(16)

5

4

3

2

1

13

2

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

5

4

3

2

1

71

38

7

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

The product is easy to administer and works terrific. The phones are great and the calls are clear.
We have realized better call quality and communication flexibility. We just changed out some equipment and it was good to know that Cytracom supported the new devices fully.
The best VoIP vendor for IT Service providers and customers. Superb local USA based sales, support, and services.

Pros

Pros: I finally have a system that I can use that consistently gets better. The ease of use and the ability to make adjustments is extremely helpful.
The ease of use and flexibility to make it fit your exact needs is a wonderful benefit and time saver.
As fantastic as the product is, a big big win for me has been how responsive the team is. Not once have I experienced Customer Support like I do with Drag.

Cons

Call scheduling can be very difficult and will likely need to call support to set it up. The system is unable to send out email notification for missed calls.
Because my business is 24/7 I desperately needed a way to filter phone traffic that didn't include an answering service.

Cons

Sometimes it is in conflict with other add-ons that can cause bugging of Drag, but it does not happen often.
Lack of functionality present in similar software (Moo.do, Smartsheet, Atlassian JIRA). Sometimes refreshing lags.
It needs a lot of time to understand this app and then use it which is a bit frustrating. The Drag teams needs to work a bit more on its integration with emails.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features24
  • @mentions
  • Access Controls/Permissions
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Automatic Call Distribution
  • Billing & Invoicing
  • Brainstorming
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Transfer
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Recovery
  • Deadline Management
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Email Templates
  • Fax Management
  • File Sharing
  • File Transfer
  • IVR / Voice Recognition
  • Idea Management
  • Inbox Management
  • Issue Management
  • Kanban Board
  • Lead Distribution
  • Live Chat
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Notes Management
  • Onboarding
  • Online Voice Transmission
  • Prioritization
  • Project Management
  • Project Planning/Scheduling
  • Queue Management
  • Real Time Editing
  • Remote Access/Control
  • Reporting/Project Tracking
  • Response Management
  • SaaS Operations Management
  • Shared Inboxes
  • Signature Management
  • Social Media Integration
  • Spam Blocker
  • Support Ticket Management
  • Task Management
  • Team Calendars
  • Team Chat
  • Testing/QA Management
  • Third Party Integrations
  • To-Do List
  • Traditional Methodologies
  • Unified Communications
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Total features57
  • @mentions
  • Access Controls/Permissions
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Automatic Call Distribution
  • Billing & Invoicing
  • Brainstorming
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Transfer
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Recovery
  • Deadline Management
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Email Templates
  • Fax Management
  • File Sharing
  • File Transfer
  • IVR / Voice Recognition
  • Idea Management
  • Inbox Management
  • Issue Management
  • Kanban Board
  • Lead Distribution
  • Live Chat
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Notes Management
  • Onboarding
  • Online Voice Transmission
  • Prioritization
  • Project Management
  • Project Planning/Scheduling
  • Queue Management
  • Real Time Editing
  • Remote Access/Control
  • Reporting/Project Tracking
  • Response Management
  • SaaS Operations Management
  • Shared Inboxes
  • Signature Management
  • Social Media Integration
  • Spam Blocker
  • Support Ticket Management
  • Task Management
  • Team Calendars
  • Team Chat
  • Testing/QA Management
  • Third Party Integrations
  • To-Do List
  • Traditional Methodologies
  • Unified Communications
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

Integrations

  • Total integrations2
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Cytracom vs. Drag

See how Cytracom and Drag stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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