DialMyCalls Features

DialMyCalls

Mass notification solution

4.8/5 (50 reviews)

Competitor Feature Comparison

2-Way Messaging
API
Access Controls/Permissions
Alerts / Escalation
Alerts/Notifications
Auto-Dialer
Automated Responses
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Scripting
Caller ID
Chat/Messaging
Computer Telephony Integration
Contact Database
Contact Management
Customizable Caller ID
Customizable Reports
Customizable Templates
Data Import/Export
Email Alerts
Email Distribution
Email Templates
Employee Database
Employee Directory
Geotargeting
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Labeling
Manual Dialer
Mass Notifications
Mass Texting
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multi-Language
Multimedia Support
Outbound Call Center
Polls/Voting
Power Dialer
Queue Management
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Risk Alerts
SMS Messaging
Scheduled Messaging
Scheduling
Shortcodes
Social Media Integration
Status Tracking
Summary Reports
Survey/Poll Management
Telemarketing Management
Template Management
Templates
Text to Speech
Text-to-Win
Third Party Integrations
Two-Way Audio & Video
Two-Way Communication
Video Conferencing
VoIP
VoIP Connection
Voice Mail
Volunteer Management
Widgets
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2-Way Messaging
API
Access Controls/Permissions
Alerts / Escalation
Alerts/Notifications
Auto-Dialer
Automated Responses
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Scripting
Caller ID
Chat/Messaging
Computer Telephony Integration
Contact Database
Contact Management
Customizable Caller ID
Customizable Reports
Customizable Templates
Data Import/Export
Email Alerts
Email Distribution
Email Templates
Employee Database
Employee Directory
Geotargeting
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Labeling
Manual Dialer
Mass Notifications
Mass Texting
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multi-Language
Multimedia Support
Outbound Call Center
Polls/Voting
Power Dialer
Queue Management
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Risk Alerts
SMS Messaging
Scheduled Messaging
Scheduling
Shortcodes
Social Media Integration
Status Tracking
Summary Reports
Survey/Poll Management
Telemarketing Management
Template Management
Templates
Text to Speech
Text-to-Win
Third Party Integrations
Two-Way Audio & Video
Two-Way Communication
Video Conferencing
VoIP
VoIP Connection
Voice Mail
Volunteer Management
Widgets
Visit WebsiteCompare App
2-Way Messaging
API
Access Controls/Permissions
Alerts / Escalation
Alerts/Notifications
Auto-Dialer
Automated Responses
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Scripting
Caller ID
Chat/Messaging
Computer Telephony Integration
Contact Database
Contact Management
Customizable Caller ID
Customizable Reports
Customizable Templates
Data Import/Export
Email Alerts
Email Distribution
Email Templates
Employee Database
Employee Directory
Geotargeting
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Labeling
Manual Dialer
Mass Notifications
Mass Texting
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multi-Language
Multimedia Support
Outbound Call Center
Polls/Voting
Power Dialer
Queue Management
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Risk Alerts
SMS Messaging
Scheduled Messaging
Scheduling
Shortcodes
Social Media Integration
Status Tracking
Summary Reports
Survey/Poll Management
Telemarketing Management
Template Management
Templates
Text to Speech
Text-to-Win
Third Party Integrations
Two-Way Audio & Video
Two-Way Communication
Video Conferencing
VoIP
VoIP Connection
Voice Mail
Volunteer Management
Widgets
Visit WebsiteCompare App

Mobile apps

iOS App


116 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


292 reviews

DialMyCalls Feature Reviews

25 reviewers had the following to say about DialMyCalls's features:

Taina T.

Great Product, needs a little tweeking. :0)

2019-02-28

Thank you for the opportunity to share this with you. Good luck! Overall, great product. I am very happy with it.

Pros

; - Great access to reports, reports provide a comprehensive receipt of calls made; - I love the fact that I can create caller groups to organize my contact list better, (super nice); - Cuts my workload in half; - Customers response is positive; - Made affordable.

Cons

What I least like about DialMyCalls software: - The Spanish recording feature has a glitch, when I pick the Spanish language The male voice is audiable and at a good pace.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joanne G.

Makes Automated Calling a Snap!

2018-12-27

DialMyCalls allows me to reach out quickly and efficiently to all of my customers, and in a cost-effective manner. I'm really happy with their product and pricing.

Pros

Easy to use platform Easy to generate relevant reports Easy to schedule outgoing calls from office or on the road

Cons

I have multiple locations, and for each one I have a separate account. It would be nice to have one umbrella account from which I could administrate all of my locations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jackie M.

My Experience with Dial My Calls

2018-12-24

It has been great to send out a message and know that everyone involved got the same information, immediately.

Pros

The quickness with which I am able to verify that people received the call.

Cons

In the section where you add a new contact, the phone number line was confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lynn Z.

Dial My Calls

2018-12-20

Went from a slow single-call calling systems to online system which calls and texts messages as soon as we hit send.

Pros

easy to use from any device; speed of calling; customer service.

Cons

We don't have any complaints at this time...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
William W.

Kiwanis Loves Dial My Calls

2018-12-27

And its simple and quick to use for fast, emergency notifications.

Pros

ease of use access from smartphone is just as easy as from desktop very reasonable price

Cons

i really have not found anything that is an issue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Deanna M.

Dial My Calls

2018-12-20

Also, you can set a time and day to send your message. This software is easy to set up and easy to use.

Pros

I can reach a multitude of customers in one call. I like that I can use my own voice and that the phone number displayed is my business line.

Cons

For me I have to remove all my previous contacts and load new ones each time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Candace H.

A Boon for Teachers!

2020-10-28

I am able to reach parents with real-time information, instead of waiting until later in the day or the evening.

Pros

Sometimes, it is better to have a voice recording than a text, or vice versa, depending upon your desired outcome.

Cons

I honestly don't feel there is anything I don't like about this software. It is user-friendly, great customer support, and pricing is fair for the services that I need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 1001-5000 employees)

Dial My Calls is a great tool for any organization

2019-04-16

We are able to send out mass alerts when something needs to be changed and have benefited by keeping everyone connected.

Pros

I love all of the features this system offers such as different groups for contacts, multiple ways to record, various options to purchase credits, automated opt out recording, text messaging options, and the list goes on!

Cons

It could be updated to have a better user interface and better efficiency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kreda M.

Great for Church Groups and Choirs!

2020-01-07

As I stated in what I like best, I'm cutting down on time having to contact each individual caller and musician by sending out one broadcast message.

Pros

When there's an important message, I send a broadcast message to the musicians as well as the callers and they call their section list.

Cons

I initially wanted to use this free version, but sometimes, the messages are longer than 30 minutes.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Teresa B.

Definately Recommend

2019-09-20

Although our business size is 11-50 employees, we are able to utilize this software to quickly share information to the more than 350 members of our congregation. This tool is effective and dependable, and there's never been a cause to seek a different option.

Pros

Great reporting tools.

Cons

There's no way to print a report of those on our contact list. Although customer service is readily available there's lack here and I will explore all other avenues before contacting them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Edward S.

Great site for making large number of calls & email to organization members

2018-12-26

Notifying members of what is happening

Pros

The ease of making recordings and scheduling phone calls

Cons

How to update the database so that we do not need to check every name but reload updated database

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca N.

A MUST HAVE for Teachers

2021-03-12

With a push of a few buttons, I can send messages to parents to let them know that their student has missed my class.

Pros

I really enjoy how easy and quick it is to make calls and send messages to my students and their parents.

Cons

Granted, under $15/month is well worth my time, but since I am sending out about 50 calls a week and have under 200 students, there should be some educational discount.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

DialMyCalls is a great system to keep touch with everyone in multiple networks!

2018-01-12

Pros

DialMyCalls is very cost effective all while having the ability to send mass phone calls, texts, and emails to multiple contact groups quickly.

Cons

When searching for contacts you can only see 10 at a time and when you have a group of 1,000 and are not able to search for a specific person on the app it makes it time consuming to look up information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisa F.

Easy to use and saves time

2019-09-24

DialMyCalls is a great tool! I absolutely would not do with out it again.

Pros

I especially like the being able to set up different groups for those who prefer text messages, voice calls, or emails.

Cons

The text message feature is one of my favorites, however, I wish it allowed more characters as well as the ability to receive replies at no extra charge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
LORETTA F.

Easy, effective client contacts

2019-02-27

We use DialMyCalls to contact clients of a volunteer tax preparation service.

Pros

It is quick and easy to record a message and set up calls.

Cons

Setting up contact groups was a little confusing at first.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Individual & Family Services company, 1001-5000 employees)

Time saver

2018-12-20

Positive since day one. Quick response to questions. Also liked how you could test the software before spending money.

Pros

The amount of time saved by sending out one call instead of hundreds of individual calls

Cons

The site maybe slow to load due to large number of graphics on the page

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason P.

Solid, Easy to Use, Affordable Protuct

2019-09-24

The product is easy to use and customer support is great.

Pros

The software is user friendly and very affordable, and offers integration with third parties.

Cons

It integrates 95% with Mailchimp.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeffrey H.

Great auto-call service

2019-09-16

In the old days we would have to call everyone personally, one at a time. there is still a place for that but to get out general reminders and announcements, it would take hours.

Pros

We are able to break our call lists into multiple groups so if we need to get a message to certain group, no problem but we can also send an event announcement to everyone.

Cons

Of course you lose the opportunity to have a two way conversation but the extra push to talk feature helps with that if folks want to talk with us further.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert T.

Perfect for our small group

2020-01-08

We use Dial My Calls to make emergency announcements of cancellations (these happen a lot when you live in Maine).

Pros

It has worked flawlessly every time we've been called on to use it (for making emergency announcements to our group).

Cons

Seriously, it is so much better to use Dial My Calls than to use our old, manual phone chain.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt S.

Easy to use notification system for voice, email and SMS text

2019-10-08

Pros

Love the ability to have it appear that the call is coming from your Customer Servicing number, type in a message that is converted to a voice call - but also sent simultaneously via email or SMS text.

Cons

On occasion, it appears that the incoming phone call is coming from a European number, which confuses customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David B.

Great time saver

2019-02-27

Many of our members do not use email or texting, so the only solution is to call them. This saves me making 20 to 30 phone calls each month.

Pros

I can, inexpensively, broadcast a message to all or a portion of the members of my organization in just a couple of minutes.

Cons

I have no complaints about the software. I have no complaints about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
William M.

Amazing .... wasn't sure at first but after my 1st use --- WOW!!

2018-12-21

Saves so much time and employee cost in making the calls that had to be made to many prospects.

Pros

Very easy to use. When I had a questions, customer service was right there for me.

Cons

Haven't found a reason to not like this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tricia G.

Very Satisfied Customer

2019-10-09

I am able to connect with all our parents quickly and easily.

Pros

I like that I can log in from anywhere and send an instant communication to all my parents or just a select few.

Cons

The only thing I don't like is that when I'm on my phone I can't access my previous texts to reuse.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 1-10 employees)

Great Service!

2018-12-20

Awesome service for those wanting to communicate and impact large and different groups of people.

Pros

Easy to use with lots of different communication options--voice, email & text!

Cons

Not as easy to export lists to ther services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Higher Education company, 1-10 employees)

Great for reminder calls

2019-05-23

Pros

You can schedule weekly automatic calls that can be automated or recorded with your own voice.

Cons

Adding in multiple phone numbers to schedule automatic calls to groups can be relatively time consuming, but once it's done it's done which is nice.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more