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Dialpad Pricing, Features, Reviews and Alternatives

Dialpad product overview

What is Dialpad?

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk for calling, Dialpad Contact Center for contact center management, and Dialpad Sell, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

In Person
Webinars
Live Online
Videos
Documentation

Dialpad pricing information

Value for money

4.4

/5

453

Starting from

15

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Dialpad features

Functionality

4.3

/5

453

Total features

74

15 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Alerts/Notifications
Chat/Messaging
Contact Management
Mobile Access
Call Recording
Live Chat

Functionality contenders

Dialpad users reviews

Overall Rating

4.4

/5

453

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.48/10
Rating distribution

5

4

3

2

1

246

150

39

10

8

Pros
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.

DC

Darien C.

Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.

CY

Chris Y.

Cons
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.

PD

Pedro D.

Every once in a while, there will be some choppy calls, which can be frustrating.

JM

Jeddore M.

The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.

HB

Hannah B.

Overall rating contenders

Overall Rating

Easy Transition. Great Ongoing

Reviewed a year ago

Transcript

Erin R.: Hi, my name is Erin. I'm an executive director and this is a review for Dialpad, which I give...

JO
AvatarImg

JASON O.

Managing Attorney

Law Practice, self-employed

Review source

Overall Rating

Great features at a good price

Reviewed a year ago

Transcript

Jason O.: My name is Jason. I'm a senior attorney and realtor, and I give Dialpad a five out of five....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

End-all for hosted phone / fax

Reviewed 3 years ago

Overall, it's the most progressive VOIP option with the most current and cutting edge features. It's also less expensive than the competition. I won't switch to another provider for the forseeable future.

Pros

Dialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades. The app is upgraded at least weekly with tweaks or new features.

Cons

The interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Artificial feature limitations soured my experience with Dialpad

Reviewed 10 months ago

Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

Pros

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

Cons

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great functionality and Price point for a small business

Reviewed a month ago

I've had it for so long, I can't remember how long. That means it's constantly used and part of my toolbox.

Pros

A number available for voice and texting

Cons

Needs to improve handoff reliability between devices

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Day 1 and we had to drop them

Reviewed 2 months ago

Horrible. They were very helpful during the sales process but the second we actually tried to use it, we realized how horrible it truly was. Now we have to port to a new service.

Pros

We liked that it gave the option to integrate with Clio

Cons

The first day we had to submit three support tickets because nothing was working properly Within the first hour of having our number ported we noticed we couldn't get call routing activated to forward all calls to our answering service so the three employees of our firm had to man the phones while Dialpad figured out what to do Then we noticed all the problems with the text messages. It doesn't organize...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great platform for an inbound/outbound call center.

Reviewed a month ago

As a newly launched small business, Dialpad has enabled me to provided 24 hour, excellent service to my clients.

Pros

The convenience of the set up and implementation.

Cons

Can't think of any at this time. Everything about the software has been above my expectations.

Dialpad FAQs and common questions

Q. What type of pricing plans does Dialpad offer?

Dialpad has the following pricing plans:
Starting from: $15.00
Free Trial: Available


Q. Who are the typical users of Dialpad?

Dialpad has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Dialpad support?

Dialpad supports the following languages:
English, Japanese


Q. Does Dialpad support mobile devices?

Dialpad supports the following devices:
Android, iPad, iPhone


Q. Does Dialpad offer an API?

No, Dialpad does not have an API available.


Q. What other apps does Dialpad integrate with?

Dialpad integrates with the following applications:
Google Workspace, Salesforce Sales Cloud, Domo, Okta, Microsoft 365, LinkedIn for Business, ServiceNow, Zendesk


Q. What level of support does Dialpad offer?

Dialpad offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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