Dialpad Pricing, Features, Reviews & Comparison of Alternatives

Dialpad

Cloud communication platform for enterprises

4.24/5 (297 reviews)

Dialpad overview

What is Dialpad?

Dialpad is a modern cloud communication system that combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity.

The system includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.
dialpad.com

Pricing

Starting from
$15/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Japan, United Kingdom

Supported languages

English, Japanese
Dialpad screenshot: Call AnalyticsDialpad Learning Series | Using Dialpad EverywhereDialpad screenshot: Customizable Call RoutingDialpad screenshot: Post Call Summary TranscriptDialpad screenshot: Dialpad EverywhereDialpad screenshot: Send SMS messages from your desktop appDialpad screenshot: Integrations on Mobile

Dialpad reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.2
  4.5
  4.2
Nicholas Chan

The Best Office Phone Solution

Used daily for 1-2 years
Reviewed 2020-01-15
Review Source: Capterra

Dialpad's AI transcription service makes it easy to follow up on calls without writing notes. It automatically locates todo actions and positive/negative sentiments and makes it incredibly easy to stay on top of all your office communications.

Pros
Dialpad truly has two distinguishing features that make it better than all other competitors: 1. Design. Dialpad's intuitive user interface across all its platforms far exceeds the clunky, outdated interfaces of its closest competitors. Having a similar, yet distinguished interface helps differentiate it from your regular phone app on your phone while retaining similar functionality to ease the learning curve. 2. Seamless integration. Dialpad makes it easy to switch calls between your devices. For example, if I take or make a call on my Mac, I can easily move it onto my cell phone if I need to move locations. Other competitors typically have an iPhone app. While some have apps on other platforms, we have found them buggy, and for some, unusable. There are a number of other features, such as its AI transcription, but these are probably the two most important features for a phone system. Simply put, our team has never had a single complaint about Dialpad, which is exactly what you would hope for in an infrastructure component like Dialpad.

Cons
There isn't anything that I dislike about Dialpad. It has been a perfect solution for our office phone system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Effective and helpful VOIP system with some quirks

Used daily for 2+ years
Reviewed 2020-05-13
Review Source: Capterra

I am pleased but want more reliability.

Pros
This VOIP platform continues to grow better and offer more features and allows me to access my calls and clients on my cell phone and computer.

Cons
It was having issues on older Android phone and would switch to my personal voicemail. Also I was given 2 numbers and can't seem to control which one I send texts to customers always.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Harry Rezzemini

good value but buggy.

Used daily for 2+ years
Reviewed 2018-07-23
Review Source: Capterra

As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there’s a lot that the app can do which I don’t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I’ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall.

Pros
Note: Dialpad offered gift certificates to reviewers. I think that’s shady. But I have used the app 2+ years. Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That’s genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there’s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they’ve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed.

Cons
Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won’t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn’t even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title—that’s it), so I lose a lot of functionality that’s essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Tyler Salvig

An Amazing Softphone System

Used daily for 2+ years
Reviewed 2020-02-10
Review Source: Capterra

We switched from a standard phone system, not even VOIP, to this and has helped tremendously. It helped handle and port calls to the right department, fend off solicitations and auto spam callers. We can transfer calls, have a funny hold tune, and more features that are being released as time goes on that brings us and our customers value.

Pros
Easy. Helps cut down on spam calls when auto attendant is set up. Decent integration with Google. It has Uberconfernece, which has cool features for a group call. You can set up departments that are multiple user ringing lines. Easy to setup. Easy and fast editing if you have alternative hours of operation a certain week. Recordings and Voicemails can be saved to your google drive! Reporting shows a lot that helps visualize what you're dealing with. Contacts can be auto-imported into your Google Contacts list. Notifications on missed calls and voicemails. You can turn on when you're in business, so that phone calls go straight to voicemail after a greeting after hours.

Cons
Sometimes has issues with dropping calls sometimes. Sometimes can be a hassle if your headphone system isn't set up on the first call of the day, whether user error or settings getting mixed around automatically.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Dysiree Romina

Dial Pad Versus Other Phone System

Used daily for 1-2 years
Reviewed 2019-05-31
Review Source: Capterra

My experience was great, basically it does the job we need so I am satisfied with that. But to be more advanced, the system needs more improvement and I hope they could make it more user-friendly​.

Pros
If you are looking for a ​cheaper phone service, that does the job of catering your customer's, this might be the one for you. Way cheaper than Ring Central and The Customer​ Service is Up top, but SOMETIMES not so easy to get in touch with especially​ on weekends. However, I highly recommend​ their service as they are very fair to their users, For instance, when we were still getting used to the system,​ we have 4 phone lines that were reserved and we weren't aware that it was being billed, but the customer service steeped in and refunded the cost of the unused lines RIGHT AWAY, they are easy to negotiate with.

Cons
The Software is basic, but not that very user-friendly compared to ring central. We've been using Ring Central for a few years before we shifted to Dial Pad. Recordings are not easily located, when you try searching the phone number on the call logs, it will just give you the activity and the only way for you to turn on the recording is to manually​ turn it on while on a phone call, there must be some other ways, but for people who are not so techy and just wanted to use the phone service solely, it would be quiet a challenge figuring how to set this in automatic mode. Dial Pad also Offers Transcription, this means that all Voicemails left on your phone numbers we're automatically transcribed, however,​ it is not accurate but it does the job. Integrations with dialpad to your customized database​MIGHT be possible​ but at a higher cost and you may need to get a quote with their Sales Department.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Dialpad pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
View Pricing Plans

Dialpad offers three pricing tiers.

Standard: $15 per user/month billed annually or $20 billed monthly
Pro: $25 per user/month invoiced annually
Enterprise: $35 per user/month invoiced annually

Dialpad features

CRM Integration
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Communication Management
Instant Messaging
Third Party Integration
Video Conferencing
Voice Mail

API (219 other apps)
Activity Dashboard (129 other apps)
Automatic Notifications (105 other apps)
Call Monitoring (91 other apps)
Conferencing (104 other apps)
Contact Management (89 other apps)
Real Time Notifications (79 other apps)
Real Time Reporting (83 other apps)
Reporting & Statistics (132 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Dialpad

Key features of Dialpad

  • Three-way calling
  • Text reply
  • Call waiting
  • Simultaneous Ringing
  • International calling
  • HD audio & video calling
  • SMS messaging
  • MMS messaging
  • Custom abbreviated dialing
  • Customer greetings & music
  • Switch between devices
  • Call logging
  • Application integration
  • Call recording
  • Call routing
  • Call transfer
  • Call screening
  • Communication management
  • CRM integration
  • Employee management
  • File transfer
  • Instant messaging
  • Meeting management
  • Microsoft Office integration
  • Group messaging
  • Secure data storage
  • Single sign on
  • Third party integration
  • Visual voicemail
  • Call Center Management
  • Web analytics
  • Drag & drop interface
  • Data storage management
  • Chat functionality
  • Live / video conferencing
  • Call list management
  • Multimedia support
  • Fax management
  • Virtual attendant & IVR
  • Company directory
  • Web portal management
View All Features

Benefits

-Best-in-breed VoIP technology including WebRTC and the Opus codec deliver crystal-clear voice calls.
-Complete communications solution keeps teams and users connected with voice, video, messaging, and meetings across desktop and mobile devices.
-Cloud-based architecture means no expensive hardware to buy and no complicated infrastructure to build and maintain.
-Mobile-first approach to iOS and Android apps provide users with the flexibility to communicate and collaborate from anywhere.
-Smart integrations with Google G Suite and Microsoft Office 365 allow users instant and in-context access to important emails, documents, and dates.
-Real-time transcription and post-call summaries with highlighted action items.
-Modern business features including live call switching and call analytics provide users with up-to-date tools for the future of work.