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Dialpad Alternatives

How do Dialpad alternatives compare?

Bitrix24 and Kixie PowerCall stand out as its top competitors based on similarity, popularity and user reviews. When comparing Dialpad to its top 100 alternatives, GoToMeeting has the highest rating, with Pipedrive as the runner-up, and Dialpad ranking 10th place. GoToMeeting has the most reviews with a total of 8,483, while Dialpad has 411. Users say GoToMeeting tops the list for value for money followed by Pipedrive, while Dialpad comes in 9th. Users also say GoToMeeting and Pipedrive are the easiest to use, while Dialpad takes 9th place.

What are the top 5 alternatives to Dialpad?


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Company size


Top 100 Alternatives & Competitors to Dialpad

Bitrix24

4.0
(463)

100% free CRM, collaboration and communication tool suite

Features

Total

51

356

82

features in common

51

features in common

Bitrix24's unique features

  • Blogs

  • Help Desk Management

  • Text to Speech

  • Event Triggered Actions

Dialpad's unique features

  • Intent Recognition

  • Alerts / Escalation

  • AI/Machine Learning

  • Visual Analytics

Starting from

$24/month

Value for money

4.1

0.3

4.4

What users say about Bitrix24's value for money

As a CRM, cloud for documentation and message it works great and is at a very nice price.

Evelyn S.

The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.

JP

James P.

Kixie PowerCall

4.8
(151)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

41

74

82

features in common

41

features in common

Kixie PowerCall's unique features

  • Customer Accounts

  • Recording

  • Analytics/ROI Tracking

  • Real Time Analytics

Dialpad's unique features

  • Single Sign On

  • Goal Setting / Tracking

  • Call Scripting

  • List Management

Starting from

$29/month

Value for money

4.7

0.3

4.4

What users say about Kixie PowerCall's value for money

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

Very excited about this company and can see the value with how much money it can save our company.

MS

Margie S.

ChaseData CCaaS

4.8
(134)

Cloud-based call center solution for SMBs

Features

Total

45

97

82

features in common

45

features in common

ChaseData CCaaS's unique features

  • FTC Compliance

  • Multi-Channel Management

  • Role-Based Permissions

  • Customer Database

Dialpad's unique features

  • Onboarding

  • Natural Language Processing

  • Collaboration Tools

  • Visual Analytics

Value for money

4.7

0.3

4.4

What users say about ChaseData CCaaS's value for money

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.

ME

Matthew E.

Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.

JJ

Jenna J.

CloudTalk

4.6
(202)

Cloud-based call center software for sales and support teams

Features

Total

53

140

82

features in common

53

features in common

CloudTalk's unique features

  • Multiple User Accounts

  • Progressive Dialer

  • Tagging

  • Text to Speech

Dialpad's unique features

  • Employee Management

  • Assessment Management

  • AI/Machine Learning

  • Drag & Drop

Starting from

$20/month

Value for money

4.4
4.4

What users say about CloudTalk's value for money

Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Julius T.

Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.

SK

Shaheryar K.

Aircall

4.3
(223)

Phone system for support and sales teams

Features

Total

41

102

82

features in common

41

features in common

Aircall's unique features

  • Contact Database

  • Automatic Lead Distribution

  • Real Time Data

  • Time Zone Tracking

Dialpad's unique features

  • Audio / Video Conferencing

  • Goal Setting / Tracking

  • Self Service Portal

  • List Management

Starting from

$30/month

Value for money

4.1

0.3

4.4

What users say about Aircall's value for money

It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

HA

Hristo A.

Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.

JB

Jonathon B.

PhoneBurner

4.9
(142)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

28

100

82

features in common

28

features in common

PhoneBurner's unique features

  • Interaction Tracking

  • Inbound Reporting

  • Progressive Dialer

  • Reminders

Dialpad's unique features

  • Video Conferencing

  • Inbound Call Center

  • Call Queues

  • Intent Recognition

Starting from

$149/month

Value for money

4.7

0.3

4.4

What users say about PhoneBurner's value for money

Phoneburner blows everything out of the water for the price and simplicity. I'm excited for new features to come - it's been essential to my first 4 months of growth.

KC

Kat C.

The software is not simply another tech product but, cost effective without sacrificing the quality of the product.

HM

Hector M.

GoToConnect

4.5
(573)

The first-ever truly unified voice and video solution.

Features

Total

45

91

82

features in common

45

features in common

GoToConnect's unique features

  • Remote Support

  • Screen Sharing

  • Progressive Dialer

  • Caller Profiles

Dialpad's unique features

  • Applications Management

  • Performance Management

  • Employee Management

  • Sentiment Analysis

Starting from

$19.95/month

Value for money

4.5

0.1

4.4

What users say about GoToConnect's value for money

Its a good service for the price. I like the phone they provided.

HF

Harvey F.

The pricing of the service is better than what we came from.

William V.

Ring4

4.5
(15)

Second phone number app for texting and calling

Features

Total

25

46

82

features in common

25

features in common

Ring4's unique features

  • Real Time Screen Sharing

  • Virtual Extensions

  • Spam Blocker

  • Caller Profiles

Dialpad's unique features

  • Call Disposition

  • Inbound Call Center

  • Single Sign On

  • Intent Recognition

Starting from

$9.99/month

Value for money

4.5

0.1

4.4

What users say about Ring4's value for money

A cost effective alternative to buying another SIM when working across two countries. Able to take calls when I am in either country.

MR

Mark R.

This software has an easy set up, links all your existing contacts, and allows you to talk/text without having to pay your phone company a bunch of money.

RH

Rochae H.

Freshcaller

3.8
(24)

Modern Phone System for customer support & sales

Features

Total

39

65

82

features in common

39

features in common

Freshcaller's unique features

  • Real Time Data

  • Voice Customization

  • Phone Key Input

  • Reporting & Statistics

Dialpad's unique features

  • Single Sign On

  • Archiving & Retention

  • Intent Recognition

  • List Management

Starting from

$15/month

Value for money

3.7

0.7

4.4

What users say about Freshcaller's value for money

It's really easy to get going for very low cost. We started off by installing the app on a cheap smartphone and were quickly able to receive calls on it (without cell service, just over WiFi!).

JW

Jax W.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

NA

Nicola A.

CallTrackingMetrics

4.6
(61)

The Only All-in-One Call Tracking & Contact Center Solution

Features

Total

39

95

82

features in common

39

features in common

CallTrackingMetrics' unique features

  • Blended Call Center

  • Customer Experience Management

  • FCC Compliance

  • Caller Profiles

Dialpad's unique features

  • Website Analytics

  • Goal Setting / Tracking

  • Onboarding

  • Multiple Parties

Starting from

$39/month

Value for money

4.6

0.2

4.4

What users say about CallTrackingMetrics' value for money

Great Software for the Price, Compared to other Options.

DL

Diego L.

We like that we can regionally track where the calls are coming from so that we can optimize our budget.

KS

KENNNETH S.

Ytel

3.9
(25)

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Features

Total

43

102

82

features in common

43

features in common

Ytel's unique features

  • Speech-to-Text Analysis

  • Lead Management

  • Lead Distribution

  • Progressive Dialer

Dialpad's unique features

  • Single Sign On

  • Visual Analytics

  • Self Service Portal

  • Activity Tracking

Call Center Studio

4.5
(37)

Cloud-based call center management software

Features

Total

44

91

82

features in common

44

features in common

Call Center Studio's unique features

  • FTC Compliance

  • API

  • Monitoring

  • Customer Database

Dialpad's unique features

  • Call List Management

  • Performance Management

  • Employee Management

  • Sentiment Analysis

Value for money

4.7

0.3

4.4

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Five9

4.2
(385)

Cloud contact and call center software

Features

Total

48

131

82

features in common

48

features in common

Five9's unique features

  • Event Triggered Actions

  • Quality Control

  • Automatic Lead Distribution

  • Customer History

Dialpad's unique features

  • Website Analytics

  • Employee Directory

  • VoIP

  • Fax Management

Starting from

$100/month

Value for money

4.0

0.4

4.4

What users say about Five9's value for money

Overall Recommendation- Very useful application, good value for money.

DA

Denise A.

Cost effective - easy to use - helps with contact rate.

TA

Taher A.

SpitFire

4.5
(21)

Web-based predictive dialer software for call centers

Features

Total

24

48

82

features in common

24

features in common

SpitFire's unique features

  • Customizable Reports

  • Predictive Dialer

  • Blended Call Center

  • Campaign Management

Dialpad's unique features

  • Speech Synthesis

  • Employee Management

  • Website Analytics

  • Intent Recognition

Starting from

$70/month

Value for money

3.9

0.5

4.4

What users say about SpitFire's value for money

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

AR

Anonymous Reviewer

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

AR

Anonymous Reviewer

Noble Suite

3.9
(13)

Omnichannel contact management with compliance

Features

Total

20

36

82

features in common

20

features in common

Noble Suite's unique features

  • Progressive Dialer

  • Survey/Poll Management

  • Text to Speech

  • Compliance Management

Dialpad's unique features

  • Speech Synthesis

  • Automated Routing

  • Multimedia Support

  • Fax Management

Value for money

3.4

1.0

4.4

What users say about Noble Suite's value for money

The ability to manage and administrate changes in house is a time saving feature and allows for cost saving to pass along to our clients. The reports are top notch and easy to use.

SR

Sara R.

I would recommend this dialer to anyone but I would warn of the sticker shock pricing.

PL

Paul L.

TalkChief

5.0
(5)

Business phone system for your modern business needs

Features

Total

51

105

82

features in common

51

features in common

TalkChief's unique features

  • Remote Support

  • Monitoring

  • Callback Scheduling

  • Answering Machine Detection

Dialpad's unique features

  • Intent Recognition

  • Alerts / Escalation

  • Dashboard

  • Sentiment Analysis

RingCentral Office

4.2
(878)

RingCentral Office - All-inclusive business phone system

Features

Total

39

59

82

features in common

39

features in common

RingCentral Office's unique features

  • Virtual Call Center

  • Virtual Extensions

  • Help Desk Management

  • Role-Based Permissions

Dialpad's unique features

  • Applications Management

  • AI/Machine Learning

  • Intent Recognition

  • Dashboard

Value for money

4.0

0.4

4.4

What users say about RingCentral Office's value for money

This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.

AT

Alec T.

This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.

MS

Motti S.

VirtualPBX

4.8
(22)

Trusted VoIP for any office, anywhere.

Features

Total

42

68

82

features in common

42

features in common

VirtualPBX's unique features

  • Recording

  • Client Management

  • Scheduled Recording

  • Virtual Extensions

Dialpad's unique features

  • Call Scripting

  • Sentiment Analysis

  • Inbound Call Center

  • Outbound Call Center

Starting from

$14.99/month

Value for money

4.8

0.4

4.4

What users say about VirtualPBX's value for money

Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services.

JO

Jason O.

The price cannot be beat. I am happy with the service and customer service.

MS

Marc S.

NICE CXone

4.2
(457)

Cloud Contact Center Software

Features

Total

41

108

82

features in common

41

features in common

NICE CXone's unique features

  • Activity Dashboard

  • Forecasting

  • Skills Tracking

  • Tagging

Dialpad's unique features

  • Multi-User Collaboration

  • Goal Setting / Tracking

  • Call List Management

  • Dashboard

Starting from

$100/month

Value for money

4.0

0.4

4.4

What users say about NICE CXone's value for money

I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.

GG

Gretchen G.

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

CH

Camilo H.

Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

Features

Total

52

131

82

features in common

52

features in common

Genesys Cloud's unique features

  • Computer Telephony Integration

  • Conferencing

  • Callback Scheduling

  • Activity Dashboard

Dialpad's unique features

  • Fax Management

  • Assessment Management

  • Archiving & Retention

  • Agent Interface

Starting from

$75/month

Value for money

3.9

0.5

4.4

What users say about Genesys Cloud's value for money

I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.

my

mawj y.

It's an expensive product that struggles with concurrent licensing models and mixed license types.

Jonathan J.

Convoso

4.7
(16)

Dial Smarter, Not Harder

Features

Total

29

80

82

features in common

29

features in common

Convoso's unique features

  • Local Caller ID

  • FTC Compliance

  • Avatars

  • Workflow Management

Dialpad's unique features

  • Speech Synthesis

  • Collaboration Tools

  • Website Analytics

  • Automated Routing

Starting from

$90/month

Value for money

4.9

0.5

4.4

What users say about Convoso's value for money

Cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue.

SL

Shane L.

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

SL

Shane L.

Ricochet360

5.0
(24)

Sales is a contact sport. Our Auto Dialer connects you 1st!

Features

Total

35

102

82

features in common

35

features in common

Ricochet360's unique features

  • Text to Speech

  • Answering Machine Detection

  • Caller Profiles

  • Drip Campaigns

Dialpad's unique features

  • Website Analytics

  • AI/Machine Learning

  • Onboarding

  • Alerts/Notifications

Axiom

(0)

Axiom - Cloud-Based Contact Center Platform

Features

Total

40

72

82

features in common

40

features in common

Axiom's unique features

  • API

  • Calendar Management

  • Monitoring

  • Virtual Extensions

Dialpad's unique features

  • Single Sign On

  • Activity Tracking

  • Intent Recognition

  • CRM

VoIPstudio

4.6
(26)

VoIPstudio: the no-hassle VoIP phone service for business

Features

Total

40

70

82

features in common

40

features in common

VoIPstudio's unique features

  • SSL Security

  • Video Support

  • Registration Management

  • Hot Desking

Dialpad's unique features

  • Applications Management

  • Sentiment Analysis

  • Automated Routing

  • CRM

Starting from

$4.99/month

Value for money

4.8

0.4

4.4

What users say about VoIPstudio's value for money

Super happy with their service, it took me a long time to find a provider that was both reliable and good value for money.

AK

Amy K.

Calling a mobile phone is expensive, but now, if they have access to wifi, it's free. We have saved a lot of money.

AR

Anonymous Reviewer

InfoFlo

4.5
(82)

All-in-One CRM Software Solution

Features

Total

36

126

82

features in common

36

features in common

InfoFlo's unique features

  • "What If" Scenarios

  • Reminders

  • Action Item Tracking

  • Interaction Tracking

Dialpad's unique features

  • Multimedia Support

  • Chat/Messaging

  • Audio / Video Conferencing

  • Live Chat

Value for money

4.6

0.2

4.4

What users say about InfoFlo's value for money

The product represents great value (features and benefits, and ease of use relative to cost).

JB

Jim B.

All emails and documents it makes us look like we have all the info...Because we do. Price----absolutely most for the money.

jS

jim S.

Talkroute

4.4
(14)

Virtual phone system for communicating with customers

Features

Total

23

36

82

features in common

23

features in common

Talkroute's unique features

  • Remote Access/Control

  • Data Import/Export

  • Search/Filter

  • Virtual Extensions

Dialpad's unique features

  • Multimedia Support

  • Employee Management

  • Call List Management

  • Automated Routing

Starting from

$19/month

Value for money

3.9

0.5

4.4

What users say about Talkroute's value for money

If our phones go down we don’t make money, we don’t have time to call/email support 2-3 times per week. If you need reliable phone service then avoid talkroute at all costs.

SW

Scott W.

40 bucks a month is a bit steep for me to pay. When clones come out with lower prices I might have to jump ship.

mg

mike g.

Gong.io

4.8
(397)

Revenue Intelligence technology for sales teams

Features

Total

24

45

82

features in common

24

features in common

Gong.io's unique features

  • Correlation Analysis

  • Reporting & Statistics

  • Data Management

  • Indexing

Dialpad's unique features

  • Call Conferencing

  • Intent Recognition

  • Caller ID

  • Fax Management

Value for money

4.7

0.3

4.4

What users say about Gong.io's value for money

The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.

ea

eddy a.

Great investment for our customer focused teams.

DS

Daniel S.

HoduCC

4.7
(23)

Omnichannel call center software for sales and support teams

Features

Total

31

66

82

features in common

31

features in common

HoduCC's unique features

  • Blended Call Center

  • Process/Workflow Automation

  • Quality Management

  • Call Tagging

Dialpad's unique features

  • Speech Synthesis

  • Employee Management

  • Multi-User Collaboration

  • Self Service Portal

Starting from

$400

Value for money

4.5

0.1

4.4

What users say about HoduCC's value for money

Helps organisations to save costs and be more efficient.

VM

Vinesh M.

We use HoduCC for inbound and outbound calls and we can say it is the best value for money. Easy to set, easy to use.

AC

Adetayo C.

Newfies-Dialer

5.0
(4)

Auto dialers for lead generation & telemarketing

Features

Total

28

64

82

features in common

28

features in common

Newfies-Dialer's unique features

  • Progress Tracking

  • Contact Database

  • Customer Database

  • Lead Distribution

Dialpad's unique features

  • Meeting Management

  • Live Chat

  • Call Queues

  • Hotkeys

Spoke Phone

4.7
(42)

Turn mobile phones into a cloud business phone system / PBX.

Features

Total

28

46

82

features in common

28

features in common

Spoke Phone's unique features

  • Survey/Poll Management

  • Virtual Extensions

  • API

  • Purchasing & Receiving

Dialpad's unique features

  • Multi-User Collaboration

  • Live Chat

  • Manual Dialer

  • Hotkeys

Starting from

$99/month

Value for money

4.7

0.3

4.4

What users say about Spoke Phone's value for money

Spoke Phone have been great. The customer service is excellent and the price is fantastic, especially if you make lots of calls.

SD

Stacey D.

We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs.

AE

ALAN E.

Chorus

4.7
(48)

Capture, transcribe & analyze sales team calls & meetings

Features

Total

16

38

82

features in common

16

features in common

Chorus' unique features

  • Performance Appraisal

  • Sales Reports

  • Learning Paths/Tracks

  • Call Tagging

Dialpad's unique features

  • Manual Dialer

  • Call Queues

  • Sentiment Analysis

  • Queue Management

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

34

88

82

features in common

34

features in common

uContact's unique features

  • Customer Database

  • Multi-Channel Management

  • Lead Management

  • Summary Reports

Dialpad's unique features

  • Meeting Management

  • Office Directory

  • Single Sign On

  • Employee Management

XCALLY

4.8
(82)

Omnichannel contact center management

Features

Total

32

69

82

features in common

32

features in common

XCALLY's unique features

  • Real-Time Chat

  • Disaster Recovery

  • API

  • Real Time Data

Dialpad's unique features

  • Caller ID

  • Office Directory

  • Single Sign On

  • Employee Management

Value for money

4.7

0.3

4.4

What users say about XCALLY's value for money

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.

Fabricio G.

They have a built in integration into the CRM we use so there was no need for extra development. The Omni-channel product was more complete than the other companies we looked at and priced better.

LL

Loring L.

3CX

4.5
(233)

3CX communications system. Web & mobile apps (Android, iOS)

Features

Total

39

79

82

features in common

39

features in common

3CX's unique features

  • Event Management

  • Offline Form

  • Conferencing

  • Help Desk Management

Dialpad's unique features

  • Call List Management

  • Goal Setting / Tracking

  • Intent Recognition

  • File Transfer

Starting from

350

Value for money

4.3

0.1

4.4

What users say about 3CX's value for money

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform.

AR

Anonymous Reviewer

The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable.

sf

shlomo f.

Zadarma

3.6
(34)

Business phone system for companies of all sizes

Features

Total

28

52

82

features in common

28

features in common

Zadarma's unique features

  • Website Integration

  • Reporting & Statistics

  • Calendar/Reminder System

  • Virtual Extensions

Dialpad's unique features

  • Caller ID

  • Online Forums

  • Single Sign On

  • Employee Management

Starting from

$5/month

Value for money

3.7

0.7

4.4

What users say about Zadarma's value for money

The price does not depend on the number of users, we are expanding rapidly and appreciate that we do not have to pay extra for each new employee.

Sergiy V.

Then you discover they have totally stupid pricing based on 10 countries that are totally unrelated and illogic. Calls from any other major coutry is extremely expensive.

PR

Pierre R.

PanTerra Networks

4.4
(16)

All-in-one simplifies communication & increases performance.

Features

Total

46

133

82

features in common

46

features in common

PanTerra Networks' unique features

  • Task Progress Tracking

  • Remote Access/Control

  • File Sharing

  • Computer Telephony Integration

Dialpad's unique features

  • Intent Recognition

  • Natural Language Processing

  • Office Directory

  • Sentiment Analysis

Starting from

$9.95/month

Value for money

4.3

0.1

4.4

What users say about PanTerra Networks' value for money