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Dialpad vs 11Sight Comparison

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Overview

Category Leaders

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony...

Category Leaders

#1 Inbound Video Call Platform for Revenue Teams.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

15

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

12

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

480

5

4

3

2

1

260

155

43

12

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.7

72

5

4

3

2

1

54

16

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.

Pros

It’s better than an 800 number in that you can meet with anyone instantly with a click of a button without setting something up is brilliant. The quality of the video is also top notch.
In general very nice and easy software. Has a good potential and I hope for some graphics developments.
Easy user interface with simple navigation and ability to share files. Good quality audio and video is also a an important feature that it has.

Cons

It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Every once in a while, there will be some choppy calls, which can be frustrating.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.

Cons

Right now there is heavy branding with the product causing it to look cheap and unprofessional.
The User Interface (UI) and User Experience (UX) of the ElevenSight main dashboard is a bit intimidating especially for new users of the software.
You set your own schedule and if you are not available, they must leave a chat message.
  • Vendor responds to reviews
  • Last review16 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features82
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assessment Management
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Brand Management
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversation Intelligence
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Drag & Drop
  • Employee Activity Monitoring
  • Employee Directory
  • Engagement Tracking
  • Event Triggered Actions
  • Fax Management
  • File Management
  • File Sharing
  • File Transfer
  • For Small Businesses
  • Goal Setting/Tracking
  • Group Messaging
  • HD Audio/Video
  • Host Controls
  • Hotkeys
  • Human Handover
  • IVR/Voice Recognition
  • Inbound Call Center
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Parties
  • Natural Language Processing
  • Offline Form
  • On-Demand Recording
  • On-Demand Webcasting
  • Onboarding
  • One-to-One Messaging
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Proactive Chat
  • Prospecting Tools
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SSL Security
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Recording
  • Screen Sharing
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Softphone
  • Speech Recognition
  • Speech Synthesis
  • Surveys & Feedback
  • Third Party Integrations
  • Time Zone Tracking
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • User Management
  • User Profiles
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Web Forms
  • Website Visitor Tracking
  • Total features117
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assessment Management
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Brand Management
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversation Intelligence
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Drag & Drop
  • Employee Activity Monitoring
  • Employee Directory
  • Engagement Tracking
  • Event Triggered Actions
  • Fax Management
  • File Management
  • File Sharing
  • File Transfer
  • For Small Businesses
  • Goal Setting/Tracking
  • Group Messaging
  • HD Audio/Video
  • Host Controls
  • Hotkeys
  • Human Handover
  • IVR/Voice Recognition
  • Inbound Call Center
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Parties
  • Natural Language Processing
  • Offline Form
  • On-Demand Recording
  • On-Demand Webcasting
  • Onboarding
  • One-to-One Messaging
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Proactive Chat
  • Prospecting Tools
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SSL Security
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Recording
  • Screen Sharing
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Softphone
  • Speech Recognition
  • Speech Synthesis
  • Surveys & Feedback
  • Third Party Integrations
  • Time Zone Tracking
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • User Management
  • User Profiles
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Web Forms
  • Website Visitor Tracking

Integrations

  • Total integrations27
  • ActiveCampaign
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrationsN/A
  • ActiveCampaign
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM