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Dialpad vs Aloware Comparison

Overview

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony...

Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

212

141

38

10

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.7

(20)

5

4

3

2

1

13

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.
It's easy to use, sounds GREAT, easy to admin, great product for the money, until you start adding additional features. Most businesses can use the standard version and be perfectly happy.
Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.

Pros

It is an awesome thing using this software. I would recommend this to all to use it.
Perhaps I'm paying too much attention to customer service with my praise, but I just cannot help but feel satisfied having happened upon Aloware.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.

Cons

Porting numbers is a painful experience. The automatic porting feature does not have robust error handling and it was unclear on the next steps after failure.
Customer service can be a challenge. Had a billing issue and they blamed me and refused to refund money when they were double billing me.
Constantly having issues with losing audio on one end of the call, connections dropping.

Cons

I really don't have one that I can articulate. Every problem we've had, [SENSITIVE CONTENT HIDDEN] worked extremely hard to fix immediately.
Upload templates became difficult on certain computer.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features31
  • API
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Communication Management
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Database
  • Customer Profiling
  • Data Storage Management
  • Drag & Drop Interface
  • Employee Management
  • Escalation Management
  • Fax Management
  • File Transfer
  • IVR / Voice Recognition
  • Instant Messaging
  • Keyword Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Meeting Management
  • Multimedia Support
  • Office Directory
  • Online Forums
  • Predictive Dialer
  • Queue Manager
  • Real Time Reporting
  • Reporting & Statistics
  • Route Management
  • SMS Marketing Managment
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Third Party Integration
  • Video Call Recording
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Web Analytics
  • Total features39
  • API
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Communication Management
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Database
  • Customer Profiling
  • Data Storage Management
  • Drag & Drop Interface
  • Employee Management
  • Escalation Management
  • Fax Management
  • File Transfer
  • IVR / Voice Recognition
  • Instant Messaging
  • Keyword Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Meeting Management
  • Multimedia Support
  • Office Directory
  • Online Forums
  • Predictive Dialer
  • Queue Manager
  • Real Time Reporting
  • Reporting & Statistics
  • Route Management
  • SMS Marketing Managment
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Third Party Integration
  • Video Call Recording
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Web Analytics

Integrations

  • Total integrations17
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations7
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Dialpad vs. Aloware

See how Dialpad and Aloware stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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