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Dialpad vs Emitrr Comparison
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Overview
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony...
Emitrr is a complete customer interaction and engagement platform built by and for local business owners.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
Starting from
15
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
149
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
Pros
Emitrr is amazing, it helps with our multiple companies and is so user friendly. Anytime we have a problem and reach out the team is super responsive.
Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out.
Randy P.
Overall it's been great like I said their customer service is amazing. You let them know of a problem and they try to fix it.
Cons
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Every once in a while, there will be some choppy calls, which can be frustrating.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Cons
Our customers had problems displaying some font characters.
It lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up.
I did not or have not seen anything that I don't like about this platform.
Key features
- Total features82
- 2-Way Messaging
- AI/Machine Learning
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Assessment Management
- Audio/Video Conferencing
- Auto-Dialer
- Auto-Responders
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Conversation Intelligence
- Customer Experience Management
- Customer Segmentation
- Customizable Fields
- Customizable Templates
- Dashboard
- Drag & Drop
- Email Management
- Email Marketing
- Email Reminders
- Employee Directory
- Engagement Tracking
- Fax Management
- Feedback Management
- File Transfer
- For Small Businesses
- Goal Setting/Tracking
- HIPAA Compliant
- Hotkeys
- IVR/Voice Recognition
- Inbound Call Center
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Lead Capture
- List Management
- Live Chat
- MMS
- Manual Dialer
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Location
- Multi-User Collaboration
- Multiple Parties
- Natural Language Processing
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Patient Engagement
- Performance Management
- Performance Metrics
- Power Dialer
- Queue Management
- Ratings/Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Review Display
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Scheduled Messaging
- Scheduling
- Sentiment Analysis
- Shortcodes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Speech Recognition
- Speech Synthesis
- Surveys & Feedback
- Tagging
- Template Management
- Text-to-Win
- Third Party Integrations
- Training Management
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Total features92
- 2-Way Messaging
- AI/Machine Learning
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Assessment Management
- Audio/Video Conferencing
- Auto-Dialer
- Auto-Responders
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Conversation Intelligence
- Customer Experience Management
- Customer Segmentation
- Customizable Fields
- Customizable Templates
- Dashboard
- Drag & Drop
- Email Management
- Email Marketing
- Email Reminders
- Employee Directory
- Engagement Tracking
- Fax Management
- Feedback Management
- File Transfer
- For Small Businesses
- Goal Setting/Tracking
- HIPAA Compliant
- Hotkeys
- IVR/Voice Recognition
- Inbound Call Center
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Lead Capture
- List Management
- Live Chat
- MMS
- Manual Dialer
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Location
- Multi-User Collaboration
- Multiple Parties
- Natural Language Processing
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Patient Engagement
- Performance Management
- Performance Metrics
- Power Dialer
- Queue Management
- Ratings/Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Review Display
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Scheduled Messaging
- Scheduling
- Sentiment Analysis
- Shortcodes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Speech Recognition
- Speech Synthesis
- Surveys & Feedback
- Tagging
- Template Management
- Text-to-Win
- Third Party Integrations
- Training Management
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
Integrations
- Total integrations27
- ActiveCampaign
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations7
- ActiveCampaign
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
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