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Dialpad vs ExecVision Comparison

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Overview

Category Leaders

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony...

ExecVision is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

15

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

219

146

38

10

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

5

4

3

2

1

178

124

40

5

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.

Pros

This hasn't been such a great lifesaver in the workplace. Thank you guys for such an awesome job.
We share calls within our team to better refine best practices. I get better on my calls and more quickly deliver value to my accounts based off of the feedback this software facilitates.
The platform is extremely easy to use. The training support has been awesome and very helpful for our team.

Cons

It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Every once in a while, there will be some choppy calls, which can be frustrating.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.

Cons

Sadly we currently only have 1 side of the conversation and that makes it difficult to remember what the other side was like. I also worry about this becoming a micromanagement tool.
Was worried that there would be hoops to jump through to find what you are looking for, but not the case.
Without proper training, the interface is a bit overwhelming and confusing. I missed the first 5 minutes of my training and felt a bit behind.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features82
  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Management
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Library
  • Content Management
  • Dashboard
  • Data Management
  • Data Storage Management
  • Drag & Drop
  • Employee Directory
  • Employee Management
  • Fax Management
  • File Transfer
  • Goal Management
  • Goal Setting / Tracking
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Intent Recognition
  • Knowledge Base Management
  • Learning Paths/Tracks
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Language
  • Multi-User Collaboration
  • Multimedia Support
  • Multiple Parties
  • Natural Language Processing
  • Office Directory
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Queue Management
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • Scheduled Recording
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Speech Recognition
  • Speech Synthesis
  • Third Party Integrations
  • Training Management
  • Unified Communications
  • Video Conferencing
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Website Analytics
  • Total features32
  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Management
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Library
  • Content Management
  • Dashboard
  • Data Management
  • Data Storage Management
  • Drag & Drop
  • Employee Directory
  • Employee Management
  • Fax Management
  • File Transfer
  • Goal Management
  • Goal Setting / Tracking
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Intent Recognition
  • Knowledge Base Management
  • Learning Paths/Tracks
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Language
  • Multi-User Collaboration
  • Multimedia Support
  • Multiple Parties
  • Natural Language Processing
  • Office Directory
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Queue Management
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • Scheduled Recording
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Speech Recognition
  • Speech Synthesis
  • Third Party Integrations
  • Training Management
  • Unified Communications
  • Video Conferencing
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Website Analytics

Integrations

  • Total integrations19
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations36
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM