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Dialpad vs Ring4 Comparison

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Overview

Category Leaders

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony...

Ring4 is a cloud-based solution designed to help businesses of all sizes generate a second phone line for calling and texting....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

15

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

215

142

38

10

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.5

5

4

3

2

1

11

2

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.

Pros

I love love love this product. It is helping me communicate with customers in other countries easily.
Super easy to use on Mac platforms. Easy to message back and forth between clients.
Works perfectly and very easy to use and setup.

Cons

It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Every once in a while, there will be some choppy calls, which can be frustrating.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.

Cons

Unfortunately I get many spam calls on my regular cell number because it is listed on the web. By changing to a Ring 4 number I am able to block all these spam calls.
I find that the app does not always ring through when I get a call. I usually notice that I have missed a call when I see there is a voice mail.
Doesn’t sync bt apple products with same iTunes accounts - annoying when you have multiple team members using software and moon can see evidence of what other are doing.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features82
  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Application Management
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Auto Framing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Dashboard
  • Data Storage Management
  • Desktop / Browser Sharing
  • Drag & Drop
  • Employee Directory
  • Employee Management
  • Fax Management
  • File Transfer
  • Goal Setting / Tracking
  • HD Audio
  • Hotkeys
  • ID Scanning
  • IVR / Voice Recognition
  • Inbound Call Center
  • Intent Recognition
  • Knowledge Base Management
  • Labeling
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Participant Screen Sharing
  • Multi-User Collaboration
  • Multimedia Support
  • Multiple Parties
  • Natural Language Processing
  • Office Directory
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Presenter Control Management
  • Queue Management
  • Real Time Screen Sharing
  • Recording
  • Remote Access/Control
  • Reporting/Analytics
  • SIP Trunking
  • Screen Sharing
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Spam Blocker
  • Speech Recognition
  • Speech Synthesis
  • Tagging
  • Third Party Integrations
  • Training Management
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Website Analytics
  • Total features46
  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Application Management
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Auto Framing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Dashboard
  • Data Storage Management
  • Desktop / Browser Sharing
  • Drag & Drop
  • Employee Directory
  • Employee Management
  • Fax Management
  • File Transfer
  • Goal Setting / Tracking
  • HD Audio
  • Hotkeys
  • ID Scanning
  • IVR / Voice Recognition
  • Inbound Call Center
  • Intent Recognition
  • Knowledge Base Management
  • Labeling
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Participant Screen Sharing
  • Multi-User Collaboration
  • Multimedia Support
  • Multiple Parties
  • Natural Language Processing
  • Office Directory
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Presenter Control Management
  • Queue Management
  • Real Time Screen Sharing
  • Recording
  • Remote Access/Control
  • Reporting/Analytics
  • SIP Trunking
  • Screen Sharing
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Spam Blocker
  • Speech Recognition
  • Speech Synthesis
  • Tagging
  • Third Party Integrations
  • Training Management
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Website Analytics

Integrations

  • Total integrations17
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Dialpad vs. Ring4

See how Dialpad and Ring4 stack up against each other by comparing features, pricing, ratings, integrations, security & more.