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Dialpad vs XCALLY Comparison

Overview

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony...

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

204

138

37

10

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.8

(81)

5

4

3

2

1

70

8

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.
It's easy to use, sounds GREAT, easy to admin, great product for the money, until you start adding additional features. Most businesses can use the standard version and be perfectly happy.
Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.

Pros

The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution.
An excellent solution for managing the customer relationship.
The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.

Cons

Porting numbers is a painful experience. The automatic porting feature does not have robust error handling and it was unclear on the next steps after failure.
Customer service can be a challenge. Had a billing issue and they blamed me and refused to refund money when they were double billing me.
Constantly having issues with losing audio on one end of the call, connections dropping.

Cons

When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
They still don't have an iOS app and they already have for it Android. Initially we got confused about the difference between users and agents, but that is not an issue anymore.
Missing features that must be developed. Many requests for support from our customers because not easy to use.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features31
  • API
  • Activity Tracking
  • Application Integration
  • Auto-Dialer
  • Automatic Call Distribution
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat
  • Chat Transcript
  • Client Management
  • Communication Management
  • Computer Telephony Integration
  • Contact History
  • Contact Management
  • Custom Fields
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Storage Management
  • Database Integration
  • Disaster Recovery
  • Drag & Drop Interface
  • Email Integration
  • Employee Management
  • Event Triggered Actions
  • Fax Management
  • Feedback Collection
  • File Transfer
  • Help Desk Integration
  • IVR / Voice Recognition
  • Instant Messaging
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multimedia Support
  • Office Directory
  • Online Forums
  • Performance Management
  • Predictive Dialer
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SMS Integration
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Web Analytics
  • Total features54
  • API
  • Activity Tracking
  • Application Integration
  • Auto-Dialer
  • Automatic Call Distribution
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat
  • Chat Transcript
  • Client Management
  • Communication Management
  • Computer Telephony Integration
  • Contact History
  • Contact Management
  • Custom Fields
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Storage Management
  • Database Integration
  • Disaster Recovery
  • Drag & Drop Interface
  • Email Integration
  • Employee Management
  • Event Triggered Actions
  • Fax Management
  • Feedback Collection
  • File Transfer
  • Help Desk Integration
  • IVR / Voice Recognition
  • Instant Messaging
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multimedia Support
  • Office Directory
  • Online Forums
  • Performance Management
  • Predictive Dialer
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SMS Integration
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Web Analytics

Integrations

  • Total integrations16
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations18
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Dialpad vs. XCALLY

See how Dialpad and XCALLY stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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