Dialpad Features

Dialpad

Cloud communications system for enterprises

4.33/5 (420 reviews)

Competitor Feature Comparison

AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Application Management
Archiving & Retention
Assessment Management
Audio / Video Conferencing
Auto-Dialer
Auto-Responders
Automated Routing
Automatic Call Distribution
CRM
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Caller ID
Caller Profiles
Campaign Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Customer Database
Customer History
Customer Segmentation
Customizable Fields
Dashboard
Data Import/Export
Data Storage Management
Data Synchronization
Drag & Drop
Employee Directory
Employee Management
Fax Management
File Transfer
Goal Setting / Tracking
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Intent Recognition
Interaction Tracking
Knowledge Base Management
Lead Management
List Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Multimedia Support
Multiple Parties
Natural Language Processing
Office Directory
On-Demand Recording
Onboarding
Online Forums
Online Voice Transmission
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Prioritization
Process/Workflow Automation
Progressive Dialer
Queue Management
Real Time Notifications
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Ring Groups
Role-Based Permissions
SIP Trunking
Search/Filter
Secure Data Storage
Self Service Portal
Sentiment Analysis
Single Sign On
Speech Recognition
Speech Synthesis
Support Ticket Management
Telemarketing Management
Text to Speech
Third Party Integrations
Training Management
Unified Communications
Video Conferencing
Virtual Call Center
Virtual Extensions
Visual Analytics
VoIP
VoIP Connection
Voice Mail
Voicemail Transcription
Website Analytics
Workflow Management
eCommerce Management
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AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Application Management
Archiving & Retention
Assessment Management
Audio / Video Conferencing
Auto-Dialer
Auto-Responders
Automated Routing
Automatic Call Distribution
CRM
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Caller ID
Caller Profiles
Campaign Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Customer Database
Customer History
Customer Segmentation
Customizable Fields
Dashboard
Data Import/Export
Data Storage Management
Data Synchronization
Drag & Drop
Employee Directory
Employee Management
Fax Management
File Transfer
Goal Setting / Tracking
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Intent Recognition
Interaction Tracking
Knowledge Base Management
Lead Management
List Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Multimedia Support
Multiple Parties
Natural Language Processing
Office Directory
On-Demand Recording
Onboarding
Online Forums
Online Voice Transmission
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Prioritization
Process/Workflow Automation
Progressive Dialer
Queue Management
Real Time Notifications
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Ring Groups
Role-Based Permissions
SIP Trunking
Search/Filter
Secure Data Storage
Self Service Portal
Sentiment Analysis
Single Sign On
Speech Recognition
Speech Synthesis
Support Ticket Management
Telemarketing Management
Text to Speech
Third Party Integrations
Training Management
Unified Communications
Video Conferencing
Virtual Call Center
Virtual Extensions
Visual Analytics
VoIP
VoIP Connection
Voice Mail
Voicemail Transcription
Website Analytics
Workflow Management
eCommerce Management
Visit WebsiteCompare App
AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Application Management
Archiving & Retention
Assessment Management
Audio / Video Conferencing
Auto-Dialer
Auto-Responders
Automated Routing
Automatic Call Distribution
CRM
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Caller ID
Caller Profiles
Campaign Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Customer Database
Customer History
Customer Segmentation
Customizable Fields
Dashboard
Data Import/Export
Data Storage Management
Data Synchronization
Drag & Drop
Employee Directory
Employee Management
Fax Management
File Transfer
Goal Setting / Tracking
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Intent Recognition
Interaction Tracking
Knowledge Base Management
Lead Management
List Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Multimedia Support
Multiple Parties
Natural Language Processing
Office Directory
On-Demand Recording
Onboarding
Online Forums
Online Voice Transmission
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Prioritization
Process/Workflow Automation
Progressive Dialer
Queue Management
Real Time Notifications
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Ring Groups
Role-Based Permissions
SIP Trunking
Search/Filter
Secure Data Storage
Self Service Portal
Sentiment Analysis
Single Sign On
Speech Recognition
Speech Synthesis
Support Ticket Management
Telemarketing Management
Text to Speech
Third Party Integrations
Training Management
Unified Communications
Video Conferencing
Virtual Call Center
Virtual Extensions
Visual Analytics
VoIP
VoIP Connection
Voice Mail
Voicemail Transcription
Website Analytics
Workflow Management
eCommerce Management
Visit WebsiteCompare App

Mobile apps

iOS App


208 reviews

Requires iOS 13.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


594 reviews

Dialpad Feature Reviews

25 reviewers had the following to say about Dialpad's features:

Anonymous
(Media Production company, 1-10 employees)

Promising service BUT...

2018-07-23

Call recording. Conference calls.

Pros

I love their call recording and uberconference is decent although it would be SO helpful to be able to share videos better.

Cons

The ability to delete a license or to migrate a user... or to view messages from an employee.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 1-10 employees)

Best UI & Feature Set for VOIP

2018-10-31

We are using this as a team chat, for video calls, in additional to all the normal business use cases.

Pros

I love the simple, easy-to-use interface (mobile and desktop), as well the rich feature set that's included.

Cons

It's hard to come up with anything, but if anything, it would perhaps be nice to have a price break if you have multiple users.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
( company, 11-50 employees)

Much better than a desk phone

2018-02-22

Love the video chat and texting features.

Pros

I like that it also has video chat and texting capabilities, these really come in handy

Cons

I wish the mobile connection was more reliable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie v.

Very easy to use for calling!

2021-07-08

It's easy to use and integrates well with hubspot

Pros

It also allows me to send sms and even be on a call conference like zoom does :)

Cons

So I thought it was a live call, but when I try to answer, it's not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie T.

Verified Reviewer

Desk Phone Replacement

2017-07-29

Dialpad turns my computer and mobile phone into a business presence.

Pros

call recording, great sound quality, integration with gmail and google docs

Cons

Doesn't integrate with CRMs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Dialpad

This sister product of Uberconference is great lightweight phone system for a virtual business.

Source: GetApp
Helpful?   Yes   No
Read more
Ian M.

Great interface but could improve integrations

2020-07-30

It is a great tool for handling calls and texts, but the lack of integrations may end up becoming a dealbreaker as we consolidate and streamline our tools if we can find something that will better integrate with Front.

Pros

Great feed of recorded calls and texts to see communication history with contacts.

Cons

Finally, it also often defaults to personal contacts over contact center contacts, which can make team collaboration more difficult.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

All in one package

2019-01-12

Pros

From one place, you can attend official meetings, team conference calls, chat with team members.

Cons

As a user there is nothing that I dislike about dialpad.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeremy B.

Better than Vonage

2019-04-29

Used a different supplier for a long time but after trying Dialpad, we are now customers for life!

Pros

Very easy to setup and scale as needed Supports mobile devices Great customer service

Cons

Limited call monitoring options A bit pricier than competitors

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael G.

Dialpad is great

2020-07-30

Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.

Pros

I love how this software allows me to transfer from my computer to my mobile phone seamlessly.

Cons

Sometimes the calls drop when transferring from data to cellular on active calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Entertainment company, 51-200 employees)

Online Phone System for your Business

2019-02-05

Use day to day and would recommend for a company that doesn't receive a lot of inbound calls. Causes issues with an inbound sales strategy.

Pros

Easy to connect with your mobile number through APP platform, allowing calls to be pushed to your own phone.

Cons

Often have issues with connection with blue tooth headset, as well as receiving messaging in real-time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeffrey S.

Not all UCaaS is created equal

2018-12-16

I am easily able to track activities like text and call time plus other great team analytics.

Pros

From a design perspective Dialpad is very delightful.

Cons

Because of Web RTC, if something goes down on the Google side, this can affect Dialpad's uptime. Thankfully, this only happens very infrequently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
mohamed A.

One of the best phone systems for small business

2021-07-19

It used to help a lot with monitoring calls and giving feedback

Pros

It is easy to listen to call recordings, download and share them. it synchronizes smoothly with outlook

Cons

It also has a limit on the number of attendees for free conference calls, but I never had an issue with that

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryan A.

Onboarding/Migrating

2020-07-30

Onboarding was smooth. We transitioned from Mitel with 60 lines. Because the porting was so smooth, I was thanked for how well it went. We are so thankful to be out of Mitel services and into one system.

Pros

The call transcriptions and recording is great to review calls.

Cons

I would like the API to provide call transcripts with Zapier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyler S.

An Amazing Softphone System

2020-02-10

It helped handle and port calls to the right department, fend off solicitations and auto spam callers.

Pros

Easy and fast editing if you have alternative hours of operation a certain week. Recordings and Voicemails can be saved to your google drive!

Cons

Sometimes has issues with dropping calls sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Religious Institutions company, 501-1000 employees)

Simplest office phone solution!

2018-10-16

It's saving us time and mental margin to keep all of our calls where we spend our time anyway - on computers or mobile devices.

Pros

When our team migrated to Dialpad, it was so easy to retain our original direct phone numbers and we love the ability to make calls, take messages and text through the desktop and mobile applications.

Cons

Initially, the call quality was not as good as it is now and it is still improving.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Neha T.

Verified Reviewer

Good app for small business but a little glitch for large ones

2018-06-19

Pros

Dial pad app seamlessly integrates with Chrome and Gmail, linking all contact data. It doubles as an instant messaging platform for quick messages sent between colleagues when an email would be unnecessary and cumbersome.

Cons

Also when the demand gets high there is no call waiting or even any alert letting them know there is another call coming inn which makes the software impartial.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Media Production company, 1-10 employees)

The most advanced and affordable option out there

2018-11-20

The new iteration of the platform had the simplicity we needed while at the same time bringing the tech we desired.

Pros

It works well on all the devices I use. 2) You can transfer calls between devices. 3) Each month it gets increasingly better with regular software updates. 4) Simple management of our team phone numbers and departments. 5) It allows for better general office number handling.

Cons

I'd rather see a great video chat solution that integrates smoothly, than halfway-there uberconference integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
MAksood A.

Best Business Phone System

2021-02-26

This is a great platform if you looking for your small business phone system.

Pros

Affordable price for small businesses with great user interface. Apps are available for all platforms.

Cons

Doesn't have the capability to pause call recording during a call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian L.

The Best portable office phone system

2019-03-01

It also allows our receptionist to answer calls when away from the front desk by using a mobile device.

Pros

Voice-AI makes scanning and reviewing calls very easy.

Cons

The only downsides are that I'd like some additional admin controls, such as setting a forward for a user that's out of pocket, and additional support for Desk Phones, especially for generic positions like a rotating or substitute receptionist.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Moses N.

Very Good System

2018-07-23

very good.

Pros

click to call, links to Google contacts, goes to cell phone easily, eay to sms..

Cons

I guess - there is not so much money to chat on the phone... lol

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Zach W.

A great product with a few unnecessary features

2021-06-29

Although we don't use call recording to respect users' privacy, it's nice to know that option is there.

Pros

It has great call routing features, a simple user interface and a handy mobile app to ensure you never miss a beat.

Cons

We just needed a simple VOIP with call routing. It's not a big deal, but if I have to split hairs, that is it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 201-500 employees)

Dialpad overview

2018-12-22

Pros

Dailpad provide many features like messages,group messages, call recordings etc

Cons

The major problem is if porting number from old phone than may you get trouble and sometime call didn't transfer

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 11-50 employees)

Great phone system for companies that don't have dedicated IT and a distributed team

2018-11-16

Some better integration with Sales tools like SalesLoft would be good.

Pros

Love the google integration, cross platform softphones, mobile app, ability to switch between internet HD and carrier lines

Cons

Sometimes the call quality on the mobile app while on HD internet can be choppy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Joseph M.

Dialpad has been a terrific solution for my small firm

2020-07-31

Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.

Pros

Call quality has been excellent and the messaging functions are also great.

Cons

There are some bugs in the mobile app. Notifications don't seem to go away all the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Travis S.

Works well..... when it's not having issues

2019-08-09

They have added a lot of neat features but seem to have lost focus on the main purpose of the software, making and receiving calls with intelligible audio.

Pros

-Easy to use -Lots of features -Intuitive UI -Mobile app works well

Cons

Constantly having issues with losing audio on one end of the call, connections dropping

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more