Dialpad Features

Dialpad

Cloud communication platform for enterprises

4.25/5 (280 reviews)

Dialpad Feature Summary

  • Three-way calling
  • Text reply
  • Call waiting
  • Simultaneous Ringing
  • International calling
  • HD audio & video calling
  • SMS messaging
  • MMS messaging
  • Custom abbreviated dialing
  • Customer greetings & music
  • Switch between devices
  • Call logging
  • Application integration
  • Call recording
  • Call routing
  • Call transfer
  • Call screening
  • Communication management
  • CRM integration
  • Employee management
  • File transfer
  • Instant messaging
  • Meeting management
  • Microsoft Office integration
  • Group messaging
  • Secure data storage
  • Single sign on
  • Third party integration
  • Visual voicemail
  • Call Center Management
  • Web analytics
  • Drag & drop interface
  • Data storage management
  • Chat functionality
  • Live / video conferencing
  • Call list management
  • Multimedia support
  • Fax management
  • Virtual attendant & IVR
  • Company directory
  • Web portal management

Communications Feature Comparison

Most popular features of all Communications apps

API (163 other apps)
Activity Dashboard (85 other apps)
Automatic Notifications (66 other apps)
CRM Integration (73 other apps)
Call Monitoring (72 other apps)
Call Recording (104 other apps)
Call Reporting (63 other apps)
Call Routing (79 other apps)
Call Transfer (73 other apps)
Caller ID (72 other apps)
Chat (84 other apps)
Conferencing (76 other apps)
Instant Messaging (65 other apps)
Monitoring (67 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Reporting & Statistics (89 other apps)
Third Party Integration (94 other apps)
Video Conferencing (58 other apps)
Voice Mail (59 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


216 reviews

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Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


414 reviews

See all Android Apps

Dialpad Feature Reviews

25 reviewers had the following to say about Dialpad's features:

Anonymous
(Media Production company, 1-10 employees)

Promising service BUT...

2018-07-23

Call recording. Conference calls.

Pros

I love their call recording and uberconference is decent although it would be SO helpful to be able to share videos better.

Cons

The ability to delete a license or to migrate a user... or to view messages from an employee.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie Trelstad

Verified Reviewer

Desk Phone Replacement

2017-07-29

Dialpad turns my computer and mobile phone into a business presence.

Pros

call recording, great sound quality, integration with gmail and google docs

Cons

Doesn't integrate with CRMs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Dialpad

This sister product of Uberconference is great lightweight phone system for a virtual business.

Source: GetApp
Helpful?   Yes   No
Read more
Jeremy B

Better than Vonage

2019-04-29

Used a different supplier for a long time but after trying Dialpad, we are now customers for life!

Pros

Very easy to setup and scale as needed Supports mobile devices Great customer service

Cons

Limited call monitoring options A bit pricier than competitors

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Entertainment company, 51-200 employees)

Online Phone System for your Business

2019-02-05

Use day to day and would recommend for a company that doesn't receive a lot of inbound calls. Causes issues with an inbound sales strategy.

Pros

Easy to connect with your mobile number through APP platform, allowing calls to be pushed to your own phone.

Cons

Often have issues with connection with blue tooth headset, as well as receiving messaging in real-time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeffrey Suffin

Not all UCaaS is created equal

2018-12-16

I am easily able to track activities like text and call time plus other great team analytics.

Pros

From a design perspective Dialpad is very delightful.

Cons

Because of Web RTC, if something goes down on the Google side, this can affect Dialpad's uptime. Thankfully, this only happens very infrequently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Media Production company, 1-10 employees)

The most advanced and affordable option out there

2018-11-20

We started with Google Voice back in the day, but abandoned it because it wasn't a flexible office phone solution.

Pros

It works well on all the devices I use. 2) You can transfer calls between devices. 3) Each month it gets increasingly better with regular software updates. 4) Simple management of our team phone numbers and departments. 5) It allows for better general office number handling.

Cons

I'd rather see a great video chat solution that integrates smoothly, than halfway-there uberconference integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
tamar bardin

Gets the job done- some glitches

2017-01-17

Overall really easy to use, great UI. I love being able to take calls from anywhere that I have my computer or my phone.

Pros

Great UI, takes no time to integrate into your workflow.

Cons

Drops calls more often that I'd like and does not ring when app is closed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Dialpad

A great alternative to an actual phone but by no means perfect

Source: Capterra
Helpful?   Yes   No
Read more
Kristin Siegel

Normally good

2017-07-13

It forwards calls to my cell phone.

Pros

Dialpad allows me to forward calls to my cellphone.

Cons

There was a period of time when my number would have a message saying it was disconnected for select callers. Our IT department asked Dialpad and they said it was the other caller's fault.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Denisse Baker

Good. Cheap Phone Service.

2018-04-14

Having Remote Employees.

Pros

Clean interface. It integrates with Gmail.

Cons

It does not record call automatically so you have to remember to record calls if you want to record a conversation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 201-500 employees)

Dialpad overview

2018-12-22

Pros

Dailpad provide many features like messages,group messages, call recordings etc

Cons

The major problem is if porting number from old phone than may you get trouble and sometime call didn't transfer

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tabitha Scruggs

Taking Business to a Whole New Level

2019-03-01

These benefits are endless. We used to use standard phone systems in our business and now we are up to speed with technology with using DialPad.

Pros

Fantastic caller ID system and ease of transferring!

Cons

Sometimes there is a lag when trying to transfer calls, but with some patience, you can get through it.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Simone Howard

I am Impressed with Dialpad

2017-01-17

It's great, love how you can monitor how many calls were made and time spent on the phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Geoff Maltese

Great Integration across devices

2018-07-26

Overall, it has been a good experience and call quality has been good.

Pros

With texting now being so prominent, it is great to be able to use it on the computer like instant messenger and also have those messages available on your phone as well.

Cons

It does not show the caller id for the caller, just the number for the main line.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Taylor Rogers

Dialpad- The Go To Service

2019-04-10

Pros

Dialpad has great analytics for showing me the overall calls and the integration is awesome with my CRM.

Cons

Sometimes there can be a delay but that is more on the CRM integration side!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Meredith W

Not worth the time or money

2019-06-19

Systems crashing in the middle of calls (even on brand new computers), unreadable transcriptions, calls not transferring or showing up in feeds, clients aborting calls when no one answers, even when all staff are online and available, YOU NAME IT!

Pros

Looked to be easy to start, but looks are deceiving.

Cons

Technology integration is poor, customer support results inadequate, no real solutions to problems

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Ponce

Dialpad. You can be beautiful

2018-08-22

Want to love it since it’s my current choice

Pros

Like the history and caller id

Cons

When it doesn’t and your on a call it suck.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Neha Tewari

Verified Reviewer

Good app for small business but a little glitch for large ones

2018-06-19

Pros

It's easy to add contact, it email us as soon as we have a voice mail. Easy to answer when the clients call.

Cons

Also when the demand gets high there is no call waiting or even any alert letting them know there is another call coming inn which makes the software impartial.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more
Emily Bohnett

Great product!

2017-01-16

It's easy to use, easy to transfer calls.

Pros

Super easy to use, really simple to transfer calls to person/voicemail/hold line

Cons

The different ways to have operators and recordings was a little confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Dialpad

Very simple to use, works great for a small company

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

Much better than a desk phone

2018-02-22

Love the video chat and texting features.

Pros

I like that it also has video chat and texting capabilities, these really come in handy

Cons

I wish the mobile connection was more reliable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Amber Klopf

Cheaper than most, but you get what you pay for..

2018-07-19

I feel like the cons outweigh the pros at this point. We have had the system for 9 months and I am ready to go back to regular desk phones and a local phone/internet company.

Pros

Being able to get rid of desk phones and give every employee their own direct line number is great ( for the employees who need one) Transferring calls is easy and I like the feature that it asks you if you would like to "ask" the person if they want to take the call or not.

Cons

The "help" or response is not automatic, so if you are experiencing issues with the system ( which happens more than I think is acceptable for a business phone system) you have to wait sometimes 1-2 days to get a response or help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 1-10 employees)

Best UI & Feature Set for VOIP

2018-10-31

We are using this as a team chat, for video calls, in additional to all the normal business use cases.

Pros

I love the simple, easy-to-use interface (mobile and desktop), as well the rich feature set that's included.

Cons

It's hard to come up with anything, but if anything, it would perhaps be nice to have a price break if you have multiple users.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Downing

Great service for my business

2018-07-19

The greatest benefit is to allow my staff to have a separate work phone that doesn't get mixed up with personal calls and texts.

Pros

I like the separation of a work phone and the integration within my current workflow.

Cons

Mobile app sometimes doesn't ring in time for me to pick up the call.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jon S

Great software

2018-11-16

Pros

Integrating text and voice into one app is great.

Cons

It could use more features on call routing and auto attendant.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brett Abel

Great Service

2019-03-08

The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.

Pros

Also, all devices have the ability to place a call on hold, transfer a call, and adding another caller.

Cons

In the past, there have been some issues with hold music playing in the background of transferred calls and Dialpad apps being sluggish.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Amber Spells

Need some improvement but still worth it.

2019-05-31

Acceptable.

Pros

The price point is excellent for a small business. Call clarity is great and I have never experienced a drop call.

Cons

I also don't like that the conference line does not have video capabilities unless its within your company directory.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more