Dialpad Pricing Plan & Cost Guide

Dialpad

Cloud communications system for enterprises

4.34/5 (423 reviews)

Dialpad Pricing

Starting from: $15.00

Free Trial: Available

Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.

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Dialpad Pricing Reviews

Pros

  • I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.Anthony S.Read the full review
  • Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.Darien C.Read the full review
  • Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.Chris Y.Read the full review

Cons

  • It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.Pedro D.Read the full review
  • Every once in a while, there will be some choppy calls, which can be frustrating.Jeddore M.Read the full review
  • The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.Hannah B.Read the full review
94%
recommended this to a friend or a colleague

25 reviewers had the following to say about Dialpad's pricing:

Vahe T.

Good, but could be better. Call quality is unreliable.

Used daily for 1-2 years
Reviewed 2019-03-01
Review Source: Capterra

Pros
The basic package is cheap, you won't find many other business phone systems at this price point - and I do like their modern UX/UI. I also really like the little call bar that hovers on your screen, it makes it easy to control the phone call while doing other tasks.

Cons
The call quality is pretty bad at most times and the calls take quite a while before they even start to ring. I've also had quite a few dropped calls. The pricing could also be a con on the other hand, as it gets VERY expensive, very quickly when you want to upgrade from their basic/starter tier. They should have more affordable upgrade options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Nina G.

Great option for VOIP, sometimes unreliable.

Used daily for 2+ years
Reviewed 2021-07-20
Review Source: Capterra

Overall good experience. Sometimes unreliable. Ended up switching to google voice due to the cheaper price and the reliability issues we had.

Pros
Easy to use with a desk phone and cellphone. Call routing easy to change and update. Many features for call routing during business hours and non business hours. Liked that I could set a different voicemail for different times of the day and for vacation or out of office time.

Cons
Sometimes unreliable where it would ring on the desktop only and not the desk phone, and vice versa. Sometimes calls did not go to my cellphone and it would come in as a voicemail. Happened about 10% of the time so it was often enough to be an issue.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Anonymous

High Quality and Feature Rich VOIP Phone System

Used daily for 2+ years
Reviewed 2017-11-16
Review Source: Capterra

A complete, enterprise featured phone system at an affordable price for small business.

Pros
The most important thing is the quality of the calls. I rarely have any choppiness or dropped calls. The desktop app is great with the ability to turn on do not disturb and the ability to switch seamlessly from a desktop call to a mobile call is great.

Cons
I wish it was possible to create voicemail only users either for free or at a lower cost without having to purchase all users a full seat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Freedom from hardware!

Used daily for 2+ years
Reviewed 2019-11-19
Review Source: Capterra

Our "phone system", i should say, "solution" is orders of magnitude cheaper, easier to support, and easier to expand.

Pros
I like that we kissed, well, without mentioning names, we kissed goodbye to hundreds of thousands of dollars worth of "top of the line" physical equipment and replaced it with a simple "byod" solution... and our organization couldn't be happier with the switch!

Cons
It's been awhile now, and I've forgotten most of it so it couldn't have been too severe, but there were some quirks with how different kinds of lines were priced out. if it's still the same, they could use some extra clarity there.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Ease of use

Used weekly for less than 6 months
Reviewed 2019-03-04
Review Source: Capterra

So far so good,I like it

Pros
By use of WIFI one can call all over the world at a cheaper cost

Cons
You cannot use Messaging oustside US/Canada

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Pedro D.

Just might work for you

Used daily for 1-2 years
Reviewed 2020-04-29
Review Source: Capterra

Not the best, but they are ok for anyone starting a business who needs a business number.

Pros
-Good technology -Different Options for their prices -Somehow affordable compared with others

Cons
-Can become expensive if you need more than 1-2 Person to answer calls -Customer support can easily make your life hell -It took me more than 6 months to be able to transfer my number out -They can be very misleading and reject your transfer out requests even after you follow their strict procedures

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Craig B.

A great product for an incredible price

Used daily for 6-12 months
Reviewed 2017-01-16
Review Source: Capterra

You cannot get a better softphone service for a lower price. We moved to DialPad from ring central and have saved our company over $7,800 a year. Dialpad's service department is incredible and always very responsive to any questions we may have. I would highly recommend Dialpad to any organization.

Pros
Ease of use. Simplistic user interface. Great features and low price.

Cons
Have had a few bugs trying to add personnel to our company org. But support team has always been quick and readily available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Russell B.

Artificial feature limitations soured my experience with Dialpad

Used daily for less than 6 months
Reviewed 2021-07-21
Review Source: Capterra

Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

Pros
Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

Cons
The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Kyle S.

Happy dialpad user

Used daily for 6-12 months
Reviewed 2020-08-13
Review Source: Capterra

Pros
Easy to implement. Good price for the value. Good customer service

Cons
The mac app is not great. It occasionally freezes or crashes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Lee C.

This is a really cool phone system that is great for my remote team!

Used daily for less than 6 months
Reviewed 2018-05-31
Review Source: Capterra

Pros
I love that it ties into uberconference. the automatic calling of participants is great. The portability is really cool and something I take advantage of all of the time.

Cons
The price. The software is great and the free version is really well done. But I have 10 team members and I can't afford to let each have a dedicated phone line like I would like because its too expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Edward J. S.

Easy and the transcription rocks

Used daily for less than 6 months
Reviewed 2020-12-15
Review Source: Capterra

Great, tried many tools but this makes it easy.

Pros
I take many calls from the road, and can't take notes. Dialpad transcription of most calls makes that awesome.

Cons
I wish I could more cheaply get recording of the voice as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Greg C.

Outstanding small business solution to your communication needs

Used daily for 2+ years
Reviewed 2018-07-22
Review Source: Capterra

It has solved many of my communication needs. From phone calls, texting, messaging, etc. All at an affordable price. The expandability is outstanding!

Pros
The ease of use. It just works! Also very customized and expandable.

Cons
Really nothing. They seem to be constantly improving the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dean S.

Dialpad..... my savior from being a slave to the old phone systems

Used daily for 1-2 years
Reviewed 2018-07-19
Review Source: Capterra

Overall, Dialpad has been such a blessing for my company. It provides me with everything I need in a phone system and more. For the quality of product I receive it feels like it is under-priced due to it's value and professional perception my company receives. I will never go back to the old style phone system again. Thanks Dialpad!

Pros
The freedom it provides and it acts just like a true phone system that would cost me thousands to set up.

Cons
The app is a bit inconsistent, there seems to be a lag in time while in conversation, and I don't like how it shows on other people's caller IDs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Evan T.

Fantastic VOIP service for our Small Business!

Used daily for less than 6 months
Reviewed 2018-07-23
Review Source: Capterra

The overall experience with Dialpad so far has been fantastic. We've tried several other services, and when we finally stumbled upon Dialpad (can't really remember how we found them now) it was like a breath of fresh air. So much easier to use, so much more reliable. It has a feature set and user interface that just makes sense. It has been truly great so far, and we've already recommended it to several clients and other business colleagues.

Pros
Call quality, ease of use, stability and reliability of both the client software and the calls themselves, great features for teams, and very affordable pricing.

Cons
We've noticed that, on occasion, when adding a contact to Dialpad and then having that contact call in does not always associate them with that newly created contact entry. Whenever that happens, we have to delete the contact entry that was already created, and then create a new contact entry for that person / company based on their most recent call / call history. That typically causes the contact entry to assign appropriately from that point forward when they call in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Steve C.

Really helpful app for a small business.

Used daily for 2+ years
Reviewed 2018-06-12
Review Source: Capterra

Helped our small outfit build credibility by having an advanced suite of features for our phone lines.

Pros
It gives our small nonprofit the full capabilities of a large enterprise. It helps us build credibility with our customers by meeting their expectations for professionalism every time they call.

Cons
We aren't taking full advantage of all it's features because we can't afford it for all of our team. I wish they had nonprofit pricing that could help organizations like ours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kate B.

Dialpad has made our business ops run without a hitch!

Used daily for 1-2 years
Reviewed 2019-12-09
Review Source: Capterra

Great experience. We've never had any down time or major glitches. The value is great for what you pay. We appreciate the pricing as we are a smaller company.

Pros
Easy to set up. Established a business phone #, a conference call # and voicemail in a matter of minutes. I love that you can text from the web app. Dialpad has changed the way we communicate with customers.

Cons
We had a slight glitch when we set up the 2nd department's voicemail. We didn't even know that dept could have it's own voicemail so we are grateful for the feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sumanthan B.

One of the best software in web for business communications.

Used weekly for 6-12 months
Reviewed 2019-09-26
Review Source: Capterra

This is very cheap software, I didnt pay that much to operate this software. It gave a very strong impact on my sales.and I really appreciate it.

Pros
We can easily communicate with our employees, customers and brokers.there are some features like group messaging and messaging options, MMS facility and also we can monitor the call here.

Cons
This is not that much user friendly. And the recordings are not easily located. This needs some basic amount of technical knowledge to use this spftware.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Sylvia P.

Call Center Analytics

Used daily for less than 6 months
Reviewed 2019-03-01
Review Source: Capterra

My over all experience is great if they could just adjust the above or adjust my pricing

Pros
It is very user friendly for all admin functions. I really appreciate that.

Cons
Analytics are incorrect. We have manually recorded number of calls based on our leads and sales people and they are extremely incorrect. This is a huge issue due to the fast we pay extra for the call center analytics. Also we can not filter and search recorded calls by phone number this is also a huge issue because as a call center we keep all recorded calls and this takes way to much time to find the calls which cost us money on admin to find.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Dysiree R.

Dial Pad Versus Other Phone System

Used daily for 1-2 years
Reviewed 2019-05-31
Review Source: Capterra

My experience was great, basically it does the job we need so I am satisfied with that. But to be more advanced, the system needs more improvement and I hope they could make it more user-friendly​.

Pros
If you are looking for a ​cheaper phone service, that does the job of catering your customer's, this might be the one for you. Way cheaper than Ring Central and The Customer​ Service is Up top, but SOMETIMES not so easy to get in touch with especially​ on weekends. However, I highly recommend​ their service as they are very fair to their users, For instance, when we were still getting used to the system,​ we have 4 phone lines that were reserved and we weren't aware that it was being billed, but the customer service steeped in and refunded the cost of the unused lines RIGHT AWAY, they are easy to negotiate with.

Cons
The Software is basic, but not that very user-friendly compared to ring central. We've been using Ring Central for a few years before we shifted to Dial Pad. Recordings are not easily located, when you try searching the phone number on the call logs, it will just give you the activity and the only way for you to turn on the recording is to manually​ turn it on while on a phone call, there must be some other ways, but for people who are not so techy and just wanted to use the phone service solely, it would be quiet a challenge figuring how to set this in automatic mode. Dial Pad also Offers Transcription, this means that all Voicemails left on your phone numbers we're automatically transcribed, however,​ it is not accurate but it does the job. Integrations with dialpad to your customized database​MIGHT be possible​ but at a higher cost and you may need to get a quote with their Sales Department.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michael S.

Great bang for your buck, but would like more IVR features

Used daily for less than 6 months
Reviewed 2019-03-01
Review Source: Capterra

Overall, we are happy with using Dialpad. We used to be Talkdesk customers and switched due to Dialpad's greating pricing, and so far, we're getting most of the same features at more than half the cost. If they can add some more dynamic IVR features like I mentioned above, this will easily be one of the best VOIP business solutions.

Pros
The Dialpad desktop app is easy to use, and the overall infrastructure is easy to setup. The analytics are pretty good considering the price as well.

Cons
- Sometimes call quality can be a bit dicey, even though we have excellent internet in our office. - The mobile app can be a bit laggy, even with full LTE/wifi service. - We would love to see more dynamic IVR options such as the ability to go back to previous menu options and having the recording repeat itself in a loop when it ends. - We're having a particular issue where we have main department line setup with an IVR, and one of the options is supposed to transfer to another department. We want it to simultaneously ring to everyone in that group, but it is going straight to voicemail instead. It may be setup incorrectly on our end, but remedying this hasn't been that intuitive. I've reached out to support, so I'm hoping to get a solution from them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Don S.

The VOIP app that I recommend for any digital or remote business.

Used daily for 2+ years
Reviewed 2018-08-06
Review Source: Capterra

I am able to manage my business phone line from my cell phone and laptop without having to purchase any new divices or phone lines.

Pros
Integrates with my GSuite account so login is easy. The app works perfectly with making and receiving texts and calls. The app also transcribes and records calls and voicemails which helps out a lot. Has all the features that you would look for in this kind of app like different departments, voicemail setup, hold music and a desktop app for making calls from you computer. Call quality is top notch as well.

Cons
Hard to think of a con for this one other than maybe the price being just a few dollars higher than it could be. But no real complaint there as the value far exceeds it for most growing businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jared J.

Makes it easy to make calls~

Used daily for less than 6 months
Reviewed 2019-04-30
Review Source: Capterra

Better than some competitors, especially for the price.

Pros
I like the integrations with other CRM softwares, and their customer support was very helpful when figuring out a bug that we had with a separate app.

Cons
The interface and customizability/options leave something to be desired.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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MAksood A.

Best Business Phone System

Used daily for 2+ years
Reviewed 2021-02-26
Review Source: Capterra

This is a great platform if you looking for your small business phone system.

Pros
Affordable price for small businesses with great user interface. Apps are available for all platforms. You can use it from your computer or on the go on your phone. Lets you create voice greeting and setup extension for your staffs. Easy to setup the apps.

Cons
Doesn't have the capability to pause call recording during a call. Notifications doesn't work well on iPhone apps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sharon R.

Great product... room for improvement

Used daily for 6-12 months
Reviewed 2017-02-16
Review Source: Capterra

UberConference is my favorite conference call and screen sharing product. I love the clean and user friendly interface and find the product very easy to use. Call quality is great and the price is very reasonable. However, my clients sometimes have a hard time with connecting to audio for the first time. It's not clear to them they have to select an audio option. It might be a good idea to use a pop-up window once they log in to allow them to select an option. It would be wonderful to add a video option as well as allowing a viewer to control your screen. I like this product and use it multiple times a day. Looking forward to continuous improvements.

Pros
Quality, ease of use, great value

Cons
Sometimes if my clients login before I do, my audio options disappear and I have to end the call and it drops everyone off... it's not very professional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

I Love DialPad but they are going up in price....

Used daily for 6-12 months
Reviewed 2019-01-18
Review Source: Capterra

DialPad overall is great if it fits your budget. The features are convenient for you and the client. (you will need to download a mobile app or forward calls to mobile devices for now. DialPad is easy to set up and use. I recommend doing this during the day or during the week. I needed help from support and they were not available evening hours during the week or weekend.

Pros
Originally I was in love with the price... (started with dialpad when they had a "free" plan). Recently started using dialpad again and still love it. My favorite feature is the ability to text clients. Many client use their mobile device and it is definitely convenient. Shared view of calls help tremendously. There is no need to ask a co-worker, did they speak to a client or has a client called. The ability to see that information is at your finger tips.

Cons
The cost. With each number and "extension" the cost goes up. I desired to have multiple extensions route to one phone for a limited time to save cost but sort the client's need. These charges it what drove me to begin to shop again for a new phone solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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