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eFax Corporate vs TenFold Comparison

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Overview

eFax Corporate is a online fax service which allows companies to send and receive faxes via email on any device, using existing...

Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.9

5

4

3

2

1

23

13

6

3

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

5

4

3

2

1

115

30

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

This is a good solution to be able to send an occasional fax as the technology has been largely replaced by email.

Andrew K.

Easy to use and convenient. You receive it like a scan and could save it as a PDF.

TL

Trang L.

Excellent, Reliable Solution for Receiving Faxes.

CK

Cher K.

Pros

It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system.

Michael D.

It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency.

AR

Anonymous Reviewer

Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience.

CH

Candice H.

Cons

I was billed for 3 years of service that I didn't use. I had proof of cancellation but was told no refund because I emailed my request to cancel to the wrong company department.

PH

Patricia H.

Customer support is slow, sends you in circles, and gives the wrong answer almost every time. Chat disconnects constantly and they give you the wrong phone numbers to call.

Alicia D.

It's 2019 and the way efax does business is completely unacceptable. Once you give this company your credit card, they make it very hard to take it back.

SH

Steven H.

Cons

Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.

MO

Meghan O.

Unable to recover data if connection to phone system is interrupted. Occasional issues with call timer, less than once a month.

Daniel P.

Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features34
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Audit Trail
  • Automated Routing
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Management
  • Call Duration
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Caller ID
  • Campaign Management
  • Channel Management
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Fields
  • Dashboard
  • Data Management
  • Delivery Tracking
  • Digital Signature
  • Document Storage
  • Document Templates
  • EMR/EHR
  • Electronic Faxes
  • Electronic Signature
  • Email Management
  • Email Templates
  • Email to Fax
  • Encryption
  • Fax Management
  • Fax to Email
  • FoIP
  • Full Text Search
  • Goal Management
  • HIPAA Compliant
  • Help Desk Management
  • Hotkeys
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Monitoring
  • Multi-Channel Communication
  • Multiple Parties
  • Multiple User Accounts
  • Open Database Design
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Tagging
  • Telemarketing Management
  • Template Management
  • Third Party Integrations
  • Training Management
  • Unattended Call Management
  • VoIP
  • Website Integration
  • Whitelisting/Blacklisting
  • Who Answered Log
  • Workflow Management
  • Total features58
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Audit Trail
  • Automated Routing
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Management
  • Call Duration
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Caller ID
  • Campaign Management
  • Channel Management
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Fields
  • Dashboard
  • Data Management
  • Delivery Tracking
  • Digital Signature
  • Document Storage
  • Document Templates
  • EMR/EHR
  • Electronic Faxes
  • Electronic Signature
  • Email Management
  • Email Templates
  • Email to Fax
  • Encryption
  • Fax Management
  • Fax to Email
  • FoIP
  • Full Text Search
  • Goal Management
  • HIPAA Compliant
  • Help Desk Management
  • Hotkeys
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Monitoring
  • Multi-Channel Communication
  • Multiple Parties
  • Multiple User Accounts
  • Open Database Design
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Tagging
  • Telemarketing Management
  • Template Management
  • Third Party Integrations
  • Training Management
  • Unattended Call Management
  • VoIP
  • Website Integration
  • Whitelisting/Blacklisting
  • Who Answered Log
  • Workflow Management

Integrations

  • Total integrations8
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations13
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM