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Enterprise Bot Logo

Enterprise Bot

4.5
(10)

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Intelligent Omnichannel Conversations

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(1)

Enterprise Bot Features

Features Summary

Functionality

4.5

/5

10

Total features

155

17 categories

Enterprise Bot features

@mentions
AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation

Common features of CRM software

API
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
CRM
Calendar Management
Calendar Sync

Price starts from

50

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

10

Price starts from

50

/user

Per month

learn more

Total Features

155

Unique features

  • Event Triggered Actions

  • Social Media Integration

  • Customer Database

  • Transfers/Routing

Functionality

4.7

/5

9.9K

Price starts from

Free

learn more

Total Features

16

Features in Common

11

Unique features

  • Mobile Optimized Emails

  • Spam Blocker

  • Contact Management

  • Prioritization

Functionality

4.4

/5

947

Price starts from

Free

learn more

Total Features

10

Features in Common

6

Unique features

  • Prioritization

  • Contact Management

  • Collaboration Tools

  • Archiving & Retention

Common Enterprise Bot comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Quick chat and live support chat

Reviewed 4 months ago

It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries.

Pros

It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved.

Cons

Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very nice experience with Enterprise bot

Reviewed 8 months ago

Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager. During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning. They also helped us to reach our KPIs to make the pilot a success. Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future.

Pros

We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting

Cons

Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for customer care support

Reviewed 8 months ago
Pros

The click bot helped us to give real-time answers to our new clients on the website and social media (Facebook).

Cons

The process of creating (conversation's flow, content, translations, etc...) a chatbot is time-consuming, but we were able to implement our click bot just in time for the launch of our financial product thanks to the support of the Enterprise Bots team.

Vendor response

Thank you for your response, Gloria. Appreciate your valuable feedback. As you have rightly pointed out, we too have recognised the time and effort taken to build a bot using intents and triggers. To make bot-building simpler and easier, we have built a new solution that cuts down the human effort and gets your bot up and running in a day. Happy to explain further!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Innovatives und felxibles Unternehmen

Reviewed 8 months ago

Dank Enterprise Bot können wir unseren Kundinnen und Kunden einen innovativen Kommunikationskanal anbieten.

Pros

Die Chat Bot und Live Chat Funktion welche Enterprise Bot anbietet ist ein Mehrwert für unsere Kunden.

Cons

Das Training des Bots ist sehr zeitaufwändig und ein stetiger Prozess.

Showing original review in German. See translation

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Chatbot - Customer services available 24/24

Reviewed 8 months ago

We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help.

Pros

It's very user friendly software, allows to have multiple agents connected in different locations. To create and to populate the conversation of AI is quite simple.

Cons

Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp)