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Overview

This is a free piece of software that turns your PC into a second telephone line (for free) and allows you to make Free /...

Category Leaders

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet
No screenshots yet

Pricing

Starting from

13

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

ic-pricetag

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.5

662

5

4

3

2

1

428

175

38

10

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Not enoughreviews yet

Pros

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.

Cons

Not enoughreviews yet

Cons

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
Nothing at this time that I dislike about this software.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features7
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Conferencing
  • Audio/Video Recording
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking Metrics
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Custom Greetings/Messages
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • IVR
  • Inbound Call Center
  • International Calling
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Phone Key Input
  • Predictive Dialer
  • Presentation Streaming
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real-Time Chat
  • Real-Time Reporting
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Scheduled Recording
  • Screen Sharing
  • Softphone
  • Survey/Poll Management
  • Task Management
  • Text to Speech
  • Third-Party Integrations
  • Time Zone Tracking
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Total features95
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Conferencing
  • Audio/Video Recording
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking Metrics
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Custom Greetings/Messages
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • IVR
  • Inbound Call Center
  • International Calling
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Phone Key Input
  • Predictive Dialer
  • Presentation Streaming
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real-Time Chat
  • Real-Time Reporting
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Scheduled Recording
  • Screen Sharing
  • Softphone
  • Survey/Poll Management
  • Task Management
  • Text to Speech
  • Third-Party Integrations
  • Time Zone Tracking
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription

Integrations

  • Total integrations4
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations11
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

RO
AvatarImg

Ryan O.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

The GoTo For Telephony

Reviewed a year ago
Pros

The softphone functionality comes in handy when on the go and the navigation is pretty simple.

Cons

Changes that were made to the PBX can be somewhat frustrating, but still a good overall PBX.

JE
AvatarImg

Jamison E.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

Great service. Superb customer service.

Reviewed 10 years ago
Pros

Ease of use. Quality of service. Knowledge of staff.

Cons

I haven't found anything that I dislike about Jive PBX.

AR
AvatarImg

Alex R.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

GoTo Connect logo

GoTo Connect

Generally have no problems with service or software.

Reviewed 6 years ago

Affordable and functional alternative to a PBX.

Pros

Simple to use. It works Support either for technical problems or other issues is exemplary and fast.

Cons

Android app not nearly as good as iPhone app Would love for the password to be better integrated into the Apple Keychain.

JE
AvatarImg

Jamison E.

Electrical/Electronic Manufacturing,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

Great VoIP service / top-notch support

Reviewed 10 years ago
Pros

Jive PBX has an easy to use web portal.

Cons

Nothing yet. I've not had any problems with the service since I took over as Net Admin.

AR
AvatarImg

Verified reviewer

Pharmaceuticals, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

GoTo Connect logo

GoTo Connect

Jive Service has been great

Reviewed 6 years ago

I have really liked my experience with Jive so far. Customer service has also been great.

Pros

The cloud based PBX system is easy to use and configure

Cons

Some features can be a little difficult to figure out.

LM
AvatarImg

Lori M.

1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

GoTo Connect logo

GoTo Connect

Vice President

Reviewed 8 years ago

Jive has been a great move for our company. The PBX portal is easy to use and the customer service has been fantastic.

Pros

Sound quality is great. PBX easy to use Great Customer Service

Cons

SMS texting is difficult Jive App has continuous poor signal quality alert Hard to add contacts to favorites

LF
AvatarImg

Larry F.

Management Consulting,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

Jive Rocks.

Reviewed 10 years ago
Pros

The interface to make changes on the Virtual PBX is simple to use.

Cons

Nothing. I cannot think of any negatives. Jive replaced another VoIP that we used for several years. This system is very well-designed, and the people at JIVE are always available to help. I would like for JIVE to offer more music options for on hold music. The ones offered in the package are poor.

AvatarImg
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Scott M.

Computer & Network Security, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

GoTo Connect logo

GoTo Connect

Good VoIP provider for SMB

Reviewed 6 years ago

Overall, the software and phone system is a good VoIP solution. The cost and features are similar to the competition. Phone costs are definitely a win with Jive.

Pros

Customer Support, visibility in to the usage via the dashboard, and PBX Administration.

Cons

The configuration is clunky at times. There are certain features available on the handsets that cannot be controlled through the software. There are several work arounds for features. Best to call in to support for those.

AvatarImg
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David K.

Warehousing, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

GoTo Connect logo

GoTo Connect

Best change from Landline to VOIP ever!

Reviewed 2 years ago

I would recommend it to anyone who hasn't moved over. The cost isn't high and very affordable compared to our old system. Just need to ensure proper internet service.

Pros

We changed over from our previous PBX landline system to a PBX IP VoIP system and have never been happier. Easy way to setup everything from call centre, confrence, transfers, PA system and so much more with the system in place

Cons

The only negative is that the system has gone done a few times over 2 years. Maybe 3-4 times and had some issues with the fax machine. The customer is good but sometimes can take longer than required especially if a business runs on telephone lines.

SM
AvatarImg

Sandra M.

Legal Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

Great Product. Great Customer Service. 100% Satisfied Business Owner

Reviewed 10 years ago
Pros

This company is 100% concerned about their customers getting properly up and running with their VOIP PBX. Their PBX system has everything I need to make my incoming and outgoing telephone needs run smoothly and efficiently with a professional flair.

Cons

Their PBX system is easy to use and configures with lots of great options for businesses to route their calls quickly and professionally.

AvatarImg
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Dan H.

Automotive, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

Welcome to the 21st Century

Reviewed 6 years ago

Realized a great cost savings over the POT line service over broadband that we replaced. This is our first foray into IP phones and we waited until we could get fiber service before making the switch. LOVE being able to manage in the cloud!

Pros

Full featured yet clean interface. Easy to get familiar with. LOVE not having to have the PBX hardware on site.

Cons

The Chrome plugin is a little clunky. I go back and forth using it sometimes and disabling it for a while sometimes.

SS
AvatarImg

Sterling S.

Outsourcing/Offshoring,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

Loving Jive

Reviewed 8 years ago
Pros

Jive is the best VoIP provider I've ever had (there's been a few over the years) I love the PBX the most.

Cons

The only thing I don't love about Jive is their video conferencing, but I know they are working on it.

JM
AvatarImg

Jeff M.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

Jive - Simple, Reliable, & Feature Rich

Reviewed 5 years ago

We are using it to replace old PBX systems and our customers are very happy! They enjoy all of the features and the reliability.

Pros

The simplicity of Jive is one of it's best features. It's also jam packed with features and extremely reliable. We use Jive as our exclusive VOIP service for all of our clients.

Cons

The only thing I've had issues with is the intercom feature. It's a bit of a hassle to set up.

RO
AvatarImg

Robert O.

Aviation & Aerospace, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

Jive Voice = wonderful VoIP service

Reviewed 5 years ago
Pros

Jive Voice has been such a great improvement over our previous PBX system. The features and quality makes it the way to go as far as we are concerned.

Cons

There is a bit of a learning curve when setting this up. Their help desk people are great, once you are able to speak with someone. Their queue's do tend to be long at mid day.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

Great VOIP Service

Reviewed 5 years ago
Pros

Easy to use Quick and painless setup - user creation ,dial plan etc Gives the user the ability to control their Has more options than our preivous provider pbx which was freepbx

Cons

When someone calls a ring group and no one picks up we can't really see any detailed infomation without going to a 3rd party vendor or setting up a server to retain that infomation. We don't get a notification when we have been signed out of the Jive mobile app

AS
AvatarImg

Allie S.

Telecommunications, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

Love Jive!!

Reviewed 5 years ago

overall we are satisfied, however if the contact center doesn't allow us to be able to have agents log in independently from the device for desk sharing we may be looking at alternate options. (jive Web has a do not disturb feature that we are not able to disable, so therefore we cant use bcz we cant see if agents are on do not disturb)

Pros

love that its web based, full access to the PBX where I can control call routing at a minutes time. Reporting easy to access. Jive app allows me to take phone calls from anywhere.

Cons

Contact center needs developing it is not agent centric at all. It is queue centric, it is missing visibility into what the agent is doing. individual log ins are not available so for a call center that share desk this is not a good product as the data is all geared to the device and not the user. Call centers usually share seats, so this is a major fail. Also there is no visibility into agent status, outbound calls are not identified so you see "idle for an agent " when in fact they are on an outbound call.

NA
AvatarImg

Noshad A.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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GoTo Connect

This is one of the best cloud phone service available in the market with full feature PBX functions

Reviewed 6 years ago
Pros

This is full functional cloud PBX system. I like the dial plan feature its just like drag and drop thing. Call blocking feature, Location based cell app activation, group calling and many other features are top notch

Cons

desktop application is missing, i'm using web interface to make and receive calls. Outlook integration should be part of this deal so we can simply click the number and make call to email sender instead of copy pasting the number to webphone

LI
AvatarImg

Lawrence I.

Hospitality,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

JIVE on

Reviewed 10 years ago
Pros

I like the Hosted PBX and the control that you have over your system. The customer support is out of this world amazing! You always get a live person that is excited to help you. And let's not forget how great the pricing is.

Cons

I can't think of one thing that I don't like.

BM
AvatarImg

Blake M.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

GoTo Connect logo

GoTo Connect

Using Jive

Reviewed 5 years ago

Replacing old Nortel PBXes, other VOIP implementations, and other patchwork phone systems is nice -- once all the kinks are worked out of a Jive PBX for a client it's pretty great. The Tier 2 / 3 Support is also excellent, when they are needed.

Pros

Lots of features. Once configured properly, it works very nicely and we have had few issues for production PBXes.

Cons

Lots of features - some of the management through the GUI to turn on or adjust features is unintuitive and probably unnecessarily so. Some of resolutions for issues seen during migrations to Jive took too long -- considering how critical regular phone service is for business, even now with all of the other communications tech options available.

JJ
AvatarImg

Jeff J.

Entertainment,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

Fantastic VoIP company

Reviewed 10 years ago
Pros

I like the ease and power of the virtual PBX. I can use it with VoIP phones, softphones, traditional landlines, and cell phones. Nodal dial plans make laying out complicated call flows so much easier. You have cloud voicemail that then forwards to email which is really convenient.

Cons

No complaints. The only downfall of VoIP is that if your internet goes down, you lose your phones, or if the service has an outage, you lose your phones, so it is similar to other internet hosted services and has the same risk as a traditional land line.

FV
AvatarImg

Fernando V.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

We appreciate the customer service. Plenty of follow-up and reps help walk thru any steps.

Reviewed 6 years ago
Pros

We like the scalability of the software. Meaning, we can open new location(s) and simply plug in the phones and we're ready to go live. We also like the dial plan creation tool as well. Please add a print function for the dial plan.

Cons

Jive voice needs better solution for paging. We've had issues since day 1 with paging options. The mobile app also has several glitches such as freezing and portrait view only. Also, a cleaner PBX admin dashboard would help. For example, it can be confusing updating extensions and usernames due to several interconnected options (users vs devices vs lines). The voicemail options are confusing as well.

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Rex S.

Computer & Network Security, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

GoTo Connect logo

GoTo Connect

Best VoIP!

Reviewed 5 years ago

Great! Best VoIP solution on the market! integration with their video conferencing solution is currently free. They are always upgrading and imporving. Full of features to meet the growing small business.

Pros

Full of features of a full PBX system. call parking, and auto answer are great features. Also the call routing. wide range of options. Large selection of harware and phone options. Great for any size business. We are not a very big company but as we grow so does our phone usage and Jive can expand easily to more extensions, etc. Jive mobile app is included free, and you can have calls forwarded to your cell phone.

Cons

No real cons. Could have more walk through setup wizards that could setup things for you. It can get confusing when you have a large system and need to make changes.

BP
AvatarImg

Brian P.

Retail,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

Wow! I wish we'd had this years ago!

Reviewed 10 years ago
Pros

We have used PBX equipment in our business for years, and although it has worked well for us, the equipment was expensive, and we needed lots of phones and phone lines. We had previously tried VoIP twice but had too many problems, and the vendors didn't seem to understand that our business lives and dies by the telephone! This system has reduced our costs dramatically and has been rock solid. I wish we'd had it 10 years ago!

Cons

So far, there is nothing about this product or the vendor that I don't like!

JJ
AvatarImg

Jake J.

Hospital & Health Care, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

Great service for our Remote users

Reviewed 8 years ago

We have been using Jive for almost a year. We started with only one phone for our helpdesk. We needed a way to transfer a single phone number between people to cover weekend and holidays. We previously had to drive to the building and make a forwarding change on a desk phone. By switching to a web PBX we can just login and make any changes necessary. We are now using the service for our Speakerphones and mobile staff.

Pros

We can have a single phone number to serve several shifts, even if they aren't in the same geographic region. We can use the smartphone app or forward the calls to one or more people, or all simultaneously. Adding phones is nearly painless, most users don't need to any new wiring, and you don't need to hire a technician.

Cons

We have occasionally had call quality issues, but this is more a reflection on the internet provider than on Jive. If you don't have an internet connection you can't make or receive a call, but again, this is an internet provider issue, not Jive.

LW
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Logan W.

Real Estate, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

GoTo Connect logo

GoTo Connect

Jive

Reviewed 6 years ago

I really like them. Being on the IT side they are always very helpful and have assisted me in solving issues (or just done it themselves). The reliability was shaky at first but we have had the service go down in months and months vs Ringcentral where it would go down a few times a month even if only for a few minutes. The admin side PBX takes some getting use to, but once you do its a breeze to set up new users and change features, but when you are learning something new, make sure you take note of all the steps needed to set things up, because you might forget the next time. Though this might be more my fault as this is my first time working with phones in depth. Though they need some improvement on the web/app side vs RC. They are far superior in ease of use and reliability.

Pros

The customer service is great and I always get help when I call in which is a lot. Everything is very easy to setup for new users.

Cons

Jive Web isnt great. There are (or were) a lot of bugs with it. We have some users who show they have messages or vms when they dont. I have contacted support about it and they have been very helpful but havent really found a fix. The texting option was in beta but isnt anymore? (not sure) so it works fine for the most part but acts strange sometimes and will stop working. I guess reporting is in beta as well and that is difficult to understand though this is in the PBX admin side vs Jive Web.