Tpad PBX vs GoTo Connect Comparison

Ease of use. Quality of service. Knowledge of staff.

I haven't found anything that I dislike about Jive PBX.

Simple to use. It works Support either for technical problems or other issues is exemplary and fast.

Android app not nearly as good as iPhone app Would love for the password to be better integrated into the Apple Keychain.

Jive PBX has an easy to use web portal.

Nothing yet. I've not had any problems with the service since I took over as Net Admin.

Sound quality is great. PBX easy to use Great Customer Service

SMS texting is difficult Jive App has continuous poor signal quality alert Hard to add contacts to favorites

The cloud based PBX system is easy to use and configure

Some features can be a little difficult to figure out.

Customer Support, visibility in to the usage via the dashboard, and PBX Administration.

The configuration is clunky at times. There are certain features available on the handsets that cannot be controlled through the software. There are several work arounds for features. Best to call in to support for those.

The interface to make changes on the Virtual PBX is simple to use.

Nothing. I cannot think of any negatives. Jive replaced another VoIP that we used for several years. This system is very well-designed, and the people at JIVE are always available to help. I would like for JIVE to offer more music options for on hold music. The ones offered in the package are poor.

This company is 100% concerned about their customers getting properly up and running with their VOIP PBX. Their PBX system has everything I need to make my incoming and outgoing telephone needs run smoothly and efficiently with a professional flair.

Their PBX system is easy to use and configures with lots of great options for businesses to route their calls quickly and professionally.

We changed over from our previous PBX landline system to a PBX IP VoIP system and have never been happier. Easy way to setup everything from call centre, confrence, transfers, PA system and so much more with the system in place

The only negative is that the system has gone done a few times over 2 years. Maybe 3-4 times and had some issues with the fax machine. The customer is good but sometimes can take longer than required especially if a business runs on telephone lines.

Jive is the best VoIP provider I've ever had (there's been a few over the years) I love the PBX the most.

The only thing I don't love about Jive is their video conferencing, but I know they are working on it.

Full featured yet clean interface. Easy to get familiar with. LOVE not having to have the PBX hardware on site.

The Chrome plugin is a little clunky. I go back and forth using it sometimes and disabling it for a while sometimes.

The simplicity of Jive is one of it's best features. It's also jam packed with features and extremely reliable. We use Jive as our exclusive VOIP service for all of our clients.

The only thing I've had issues with is the intercom feature. It's a bit of a hassle to set up.

Jive Voice has been such a great improvement over our previous PBX system. The features and quality makes it the way to go as far as we are concerned.

There is a bit of a learning curve when setting this up. Their help desk people are great, once you are able to speak with someone. Their queue's do tend to be long at mid day.

Easy to use Quick and painless setup - user creation ,dial plan etc Gives the user the ability to control their Has more options than our preivous provider pbx which was freepbx

When someone calls a ring group and no one picks up we can't really see any detailed infomation without going to a 3rd party vendor or setting up a server to retain that infomation. We don't get a notification when we have been signed out of the Jive mobile app

love that its web based, full access to the PBX where I can control call routing at a minutes time. Reporting easy to access. Jive app allows me to take phone calls from anywhere.

Contact center needs developing it is not agent centric at all. It is queue centric, it is missing visibility into what the agent is doing. individual log ins are not available so for a call center that share desk this is not a good product as the data is all geared to the device and not the user. Call centers usually share seats, so this is a major fail. Also there is no visibility into agent status, outbound calls are not identified so you see "idle for an agent " when in fact they are on an outbound call.

This is full functional cloud PBX system. I like the dial plan feature its just like drag and drop thing. Call blocking feature, Location based cell app activation, group calling and many other features are top notch

desktop application is missing, i'm using web interface to make and receive calls. Outlook integration should be part of this deal so we can simply click the number and make call to email sender instead of copy pasting the number to webphone

Lots of features. Once configured properly, it works very nicely and we have had few issues for production PBXes.

Lots of features - some of the management through the GUI to turn on or adjust features is unintuitive and probably unnecessarily so. Some of resolutions for issues seen during migrations to Jive took too long -- considering how critical regular phone service is for business, even now with all of the other communications tech options available.

I like the Hosted PBX and the control that you have over your system. The customer support is out of this world amazing! You always get a live person that is excited to help you. And let's not forget how great the pricing is.

I can't think of one thing that I don't like.

I like the ease and power of the virtual PBX. I can use it with VoIP phones, softphones, traditional landlines, and cell phones. Nodal dial plans make laying out complicated call flows so much easier. You have cloud voicemail that then forwards to email which is really convenient.

No complaints. The only downfall of VoIP is that if your internet goes down, you lose your phones, or if the service has an outage, you lose your phones, so it is similar to other internet hosted services and has the same risk as a traditional land line.

We like the scalability of the software. Meaning, we can open new location(s) and simply plug in the phones and we're ready to go live. We also like the dial plan creation tool as well. Please add a print function for the dial plan.

Jive voice needs better solution for paging. We've had issues since day 1 with paging options. The mobile app also has several glitches such as freezing and portrait view only. Also, a cleaner PBX admin dashboard would help. For example, it can be confusing updating extensions and usernames due to several interconnected options (users vs devices vs lines). The voicemail options are confusing as well.

We can have a single phone number to serve several shifts, even if they aren't in the same geographic region. We can use the smartphone app or forward the calls to one or more people, or all simultaneously. Adding phones is nearly painless, most users don't need to any new wiring, and you don't need to hire a technician.

We have occasionally had call quality issues, but this is more a reflection on the internet provider than on Jive. If you don't have an internet connection you can't make or receive a call, but again, this is an internet provider issue, not Jive.

Full of features of a full PBX system. call parking, and auto answer are great features. Also the call routing. wide range of options. Large selection of harware and phone options. Great for any size business. We are not a very big company but as we grow so does our phone usage and Jive can expand easily to more extensions, etc. Jive mobile app is included free, and you can have calls forwarded to your cell phone.

No real cons. Could have more walk through setup wizards that could setup things for you. It can get confusing when you have a large system and need to make changes.

We have used PBX equipment in our business for years, and although it has worked well for us, the equipment was expensive, and we needed lots of phones and phone lines. We had previously tried VoIP twice but had too many problems, and the vendors didn't seem to understand that our business lives and dies by the telephone! This system has reduced our costs dramatically and has been rock solid. I wish we'd had it 10 years ago!

So far, there is nothing about this product or the vendor that I don't like!

The customer service is great and I always get help when I call in which is a lot. Everything is very easy to setup for new users.

Jive Web isnt great. There are (or were) a lot of bugs with it. We have some users who show they have messages or vms when they dont. I have contacted support about it and they have been very helpful but havent really found a fix. The texting option was in beta but isnt anymore? (not sure) so it works fine for the most part but acts strange sometimes and will stop working. I guess reporting is in beta as well and that is difficult to understand though this is in the PBX admin side vs Jive Web.

* Very reasonable cost. * Great Customer Service * Free virtual extensions (forwarding to mobile phones) * Easy to use web interface. * Good voice quality

* Some issues with billing (but they got that sorted out) * Fax service is not as easy to use. * Slower delivery with phones (but that was due to a glitch in their system)