ePowerCenter Cloud-based CRM software for contact center agents 0 reviews 688 Alternatives to ePowerCenter
Explore a recommended list of ePowerCenter alternatives for your business in 2019. Compare alternatives to ePowerCenter side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. I can sincerely recommend Freshdesk. It's a superb, easy to use & feature rich service for our software support needs. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable.
Complete multi-channel cloud contact center solution
What users mention about Autom8 Enterprise See all reviews I genuinely cant pick any flaws, if there are ever any weaknesses i feel it will be in the customer service as the software is 10/10. Great people to work with, will definitely help your business growth. My sales team is very happy with it. I would definitely recommend this software for any distributed call centre.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews The interface is nice and easy to use, multiple people can use it at once. You can automate campaigns and triggers, which is useful. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing. Super affordable for the amount of tools, features and applications it includes. Starting at $10/user/month for it's starter version.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with. Easy to use a great solution to start with. Well instructed, with great customer support all around 24/7.
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Call center CRM-integrated software
Cloud Contact Center Software
What users mention about NICE inContact See all reviews They are, by far, the worst company I've ever had the horrible experience of dealing with. How smart and futuristic it is, I like the algorithm it uses and how it is like a smart phone but for scheduling.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
A cloud-based business phone service
What users mention about FluentStream See all reviews We have had some issues due to bandwidth but nothing to do with FluentStream. They have been supportive and outstanding on every front. Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support. This is easy, the service is responsive... the price is right, the reliability is exceptional.
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The installation was very simple and it was quite user friendly. We fell in love with it after just a few uses.
Cloud call center for customer support & sales
Phone system for support and sales teams
What users mention about Aircall See all reviews The app is basic and good for what you want it to do. It is very easy to use and effective. It took me and our team some time to get used to the user-interface, trying to figure out where everything is really was a pain. Also, this is made even worse when using Aircall on a mobile device. We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed.
The world's leading cloud-based contact center software.
What users mention about Talkdesk See all reviews The ability to have access to recorded calls has saved me on several occasions. Having the ability to log in remotely is very nice as well. It is so easy to use and I couldn't recommend it more. Great for dealing with clients over and collecting important information. Good integration with Zendesk. Custom reporting options are really amazing and can give great insights into the business.
All-in-One CRM Software Solution
What users mention about InfoFlo See all reviews I have to copy them to somewhere else on my computer first. A very minor inconvenience.
Cloud based hospitality & vacation rental software
Simplifying Business Communication
What users mention about Nextiva See all reviews Great pricing structure Amazing Customer Support, Simple, fast, robust, it's got it all what I was looking for. There are times where I calls are not coming in and its saying chat unavailable. It happens several times in a day so having said that, i hate it when that happens.
Web based customer support
What users mention about Salesforce Essentials See all reviews The ease-of-use is there, but the support is horrific and the speed/repsonsiveness of the site is extremely bad. Very helpful and friendly software, the interaction between customer and the company is great. I really love the ease of setting up Desk.com and my Agents love the user interface.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact. Great system for complex billings, dealing with finance functionality and report building. We looked at several products including best of breed in several spaces however integration was going to prove challenging.
Boost marketing, sales and service performance!
What users mention about bpm'online CRM See all reviews If you're looking for an easy-to-use and cost-effective CRM, this is a good one to try. Their process engine is a big advantage as well. By the way, it is so easy to create a campaign now with the intuitive campaign designer and then monitor its efficiency. Integration of the bpm’online system created a single hub for our data points.
Convert more leads in less time!
Cloud-based call center platform
Contact center solution for customer engagement
Cloud-based outbound call center software
All-in-one Cloud Contact Center Software
What users mention about VCC Live See all reviews Software management is easy, project management is transparent. It is also excellent for working at home or everywhere. We've been using VCC surface since 2015, it's really a great help in managing calls. Excellent solution for distributed call center operations and home agents.
Omnichannel contact center management
What users mention about XCALLY See all reviews It has a nice dashboard with realtime statistics which helps supervisors and managers to have a full control over SLAs and important stuff. Definitely the best and most powerful solution for the modern contact center. When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
Predictive dialer & call automation for call centers
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Couldtalk has many great and wonderful features that definitely can improve your work experience. I love the tags and click to call features. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you. Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with.
Cloud-based knowledge management software
What users mention about ProcedureFlow See all reviews The main problem that I have with it is the inability to print off the information which forces employees to log in on a computer to access an SOP. There is no more worrying about distributing documentation and making sure old stuff is tossed. We started using ProcedureFlow by training, but now we're mapping processes every day, on our own. The best part of this software is the customer service they offer. Walking you through their product so you know the best way to use.
Multi-channel contact center
Cloud-based call center solution for SMBs
Awarded Outbound Contact Center Software (24/7 U.S. Support)
What users mention about Ytel Platform See all reviews Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue. We are very happy with the Ytel platform and technology. Excellent product with more features than described.
Predictive dialer CRM with VoIP for call centers.
Beautiful Contact Center Solution - Omnichannel - All in One
Auto dialers for lead generation & telemarketing
Payment processing and communication engagement solution
Power dialer & outbound sales acceleration software for SMBs
What users mention about PhoneBurner See all reviews PhoneBurner is super easy to use and has a ton of amazing features. Anyone can log in and easily pick up how to use this system. Very good, not give them and excellent since there is always room for improvements. Everything from the free trial, to the ease of using it, to the customer service was excellent.
Voice, video, chat, contact center. In the cloud.
What users mention about 8x8 Virtual Office See all reviews The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old. The product works as desired and has all the features of a much more expensive system. And the people are very supportive whenever you need help. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews Nothing, I use this software for the last 3 years. I don't think so i have any problem in 3 years. It's made it incredibly easy to provide technical support to our employees and customers, unlike anything we've used before.
One solution for every customer interaction.
What users mention about Virtual Contact Center See all reviews The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old. The product works as desired and has all the features of a much more expensive system. And the people are very supportive whenever you need help. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.
Cloud communication platform for enterprises
What users mention about Dialpad See all reviews I have experienced times where there is no alert that I have a missed call or voicemail unless I check the app itself.
Open source call center software with predictive dialer
What users mention about VICIdial See all reviews We are currently using Vicidial for our inbound callcenter and working great. Kudos on a great piece of software. We love this program and its flexibility. It has clear advantages over other program we used. VICIdial is great piece of software that provides great help in managing huge call campaign with many agents involved.
All-Inclusive Cloud Powered Business Communication
What users mention about Jive Voice See all reviews What I have used it has been very user friendly and when I have called for help all of the customer support have been very friendly and helpful. Seasoned offerings, it has a wonderful call routing set up interface. Voice quality is excellent, and their support center is very responsive. Great Company, Great customer service, They are very fast and efficient when you request help. Great service, highly recommend.
The Collaborative Contact Center solution from the industry
What users mention about RingCentral Contact Center See all reviews RingCentral is wonderful for a small business. I love that I don't even have to have a phone. I had the pleasure of working with several techs and they both did an excellent job on both cases, especially Ronald. I enjoy the functionality and ease of use. It's great on desktop or mobile.
Cloud Based Help Desk Software That Actually Helps
What users mention about Cayzu See all reviews What I found was a great team with a great product that I would recommend to all of my colleagues. Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture. New kid on the block so won't have all the features that the bigger apps will have (but will soon).
Multi-channel Customer Communication Platform
Ticketing software for effortless customer support
AI-based customer service management solution
Collaborative remote access solution
Accelerate Digital Adoption
What users mention about Whatfix See all reviews I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product. We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing. Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
Live Chat Software and Virtual agent for SMBs
Free online appointment booking software
What users mention about Bookafy See all reviews It is simple, and the customer services is so great whenever you have questions. Thank you Bookafy for making such an easy system to use. About 6 months ago, we became frustrated with the other solutions we were using and their support was terrible... they literally did not have a phone number to reach a real person in any circumstance. I just started using the Zapier integration, and now everything is syncing to Quickbooks. I love that I dont have to double enter info.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. We highly recommend Vision Help Desk Software.
Help desk and live chat solution for customer service
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews Customer care service is great. I strongly recommend to try and see for yourself benefits on app. There is another problem, with alerts and alarm voices. They does not work on my cellphone at all. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.
AI-powered customer engagement platform
Audio-Visual Guidance to your Website
The Lean management platform
What users mention about Pipefy See all reviews I couldn't imagine there would exist such an amazing tool. It fits almost perfectly to any process. The easy way to create your own processes, friendly interface and connections. Support is a great differential too. I love that it is so easy to use and to personalize, creating a unique and useful tool.
Cloud-based customer service solution for firms of all sizes
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews So easy customized and really helpful for improvement working process. Very recommended to using this. Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect. Not all sites if you accidentally close the window will automatically keep your chat open so you have to start all over which is a pain. Love it when I visit a site that has LiveChat. Love that it is free for the end user.
B2B Customer Support Software
What users mention about TeamSupport See all reviews What we have been most impressed with is the willingness of the company to help with implementation and customization. Their team is always knowledgeable, helpful, and courteous and their product is amazing. Team Support has definitely been a breath of fresh air. Definitely one of the best of it's kind I have seen. Some issues pop up here and there, but they listen when you report it, and work to improve.
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. It is a great resource to help you stay organized and allows you to not have to give your personal email/information to clients. I have now integrated Help Scout in three companies.
Email management software and shared inbox for teams
What users mention about Front See all reviews There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done. Easy to set up, canned answers are very handy, you can set users as “available” or “not available”, support is great, plugins are powerful.
Intelligent low-code and process management platform
Powerful help desk & service management software
Calling App for Customer Service Teams & Sales
What users mention about CrazyCall See all reviews It was very easy to set up and that's always a good start. Crazy call is the trustyworthy software. Interface and reports are more than sufficient. We have been using Crazy Call for some months now in a highly integrated setup with marketing automation suites (Selligent, IBM Campaign).
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more. Customer service is HORRID. To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Very happy with all the members involved, from install to support. Satisfied with the product.
Custom-built business management software.
Cloud-based CRM & Sales Automation
What users mention about Salesforce Sales Cloud See all reviews Good good good I thought it was excellent this cloud, above all, the easy access, you simply register and ready very safe and reliable. Has some great features that could be really useful. Great integration with other platforms and services. Overall I think Salesforce is a great investment and helps our business to be efficient and successful.
Virtual Phone System for small businesses
What users mention about MightyCall See all reviews Then, they kept charging me after I cancelled and there wasn't even a phone number on the account. HORRIBLE SERVICE AND CUSTOMER SERVICE. Awesome customer service (I am not the most technologically inclined person, but Andy got me through every step). Robust telephone services with no hardware required.
The Deskforce solution for boosting agent performance
What users mention about Predictive Dialer See all reviews Horrible, not working, and not even refunding or replying to refund requests. I am very much satisfied with the high quality of the way it works and would gladly recommend it to similar customer. Very happy with this dialer, they changed my business and made my agents much more productive as a result. Thank you very very much.
Web-based predictive dialer for efficient outbound calling
Predictive Dialing solution for ARM system integration
A Complete Business Cloud Phone System Solution
What users mention about RingCentral See all reviews The most disappointing feature of RingCentral is still the inability to download my call records for more than a few months at a time. That seems really unusual, not to mention inconvenient. The quality of the voice is great, and it supports HQ and standard quality, depending on what kind of connection you have. The call quality on ring central is even better at times than the quality on my phone app. The calls over WiFi have great quality.
Customer Communication tool for Support, Marketing & Sales
ITIL aligned service desk software
Manage customer support and sales leads right from Gmail
Instant Remote Support. Unattended Remote Access.
What users mention about Zoho Assist See all reviews We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos. The program allows me to solve important issues while accompanying the product. This is a good way to get a loyal customer. For the wonderful price and ability to create custom system installers, it is the best I've used. Also, it doesn't tax the system it runs on. What users mention about InvGate Service Desk See all reviews Product is easy to understand and looks great – mobile view is best in class.
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The loss of connectivity during sessions, once a loss occurs, seems to recur often. These losses effect me sometimes often. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers. It is the best benefit for the customer they do not have to bring their PC into the shop and it helps us make money any time of the day.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We were also impressed with the flexibility of the licensing and the willingness to help package exactly what we needed for our solution. Their support is amazing and they are friendly, helpful. The product is innovative and new features. We've only had Samanage for a few short months, but we love the ease of use already. I especially love how it ties in to our Zendesk app.
Build your bot now, no coding required.
Live chat software for SMBs and Enterprises
What users mention about Zendesk Chat See all reviews Their auto-idle kicked in if their window was idle, even if the user was still using the computer, which makes it frustrating and pointless. Users can track their progress by pulling weekly metrics which is really helpful to track you progress. Simple to use, lower price and meets the promises. The chat interface could be better, but it open in any browser and device, and it's the best.
QuickBooks inventory management software for SMBs
What users mention about Acctivate See all reviews I love that it easily integrates with QuickBooks Enterprise.
Online CRM for Small to Mid-Size Businesses
What users mention about Commence See all reviews When I think of Commence I think of integrity. The company offers a robust solution backed by a staff of experienced people. Rapid return on investment. Very good customer support.
Real Estate CRM & Marketing Platform
What users mention about Propertybase See all reviews Propertybase is a fabulous company, with amazing staff and great tech for Real Estate. He helped a lot, always got back as soon as possible which was like the next day and helped me understand and use this fantastic software. Highly productive contact/transaction/listing management tools, flexible to each of our many processes, and mobile apps are amazing.
Powerful and Affordable Commission Management Solutions
CRM solution for small to midsize firms
Lead management and CRM solution for insurance businesses
A complete service management solution for SMBs
Marketing & CRM software for the Real Estate industry
End-to-End Media Publishing Solution
Financial services CRM software
CRM/Agency Management System for L&H Insurance Agencies
What users mention about AgencyBloc See all reviews Some of the terms were strange, and that resulted in some of the functionality being lost. I recommend fully Agency Bloc to the agents I work with. It is an affordable professional solution for benefit agents. We all know the importance of backing up data and we all think we have taken this important setp.
All-in-one CRM & backlink coalition tool
Automate sales & marketing follow up activities