ePowerCenter Features

ePowerCenter

Cloud-based CRM software for contact center agents

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ePowerCenter Feature Summary

  • Workflow automation
  • Sales trend tracking
  • Dynamic field configuration
  • Knowledge management
  • Email campaigns
  • Analytics tools
  • Consumer behavior analysis
  • Multi-channel communication
  • Fraudulent claim identification
  • Context-driven actions
  • Integration with CRM systems
  • Customer analysis
  • Customer history
  • Customer returns
  • Call center executive training
  • Unified customer view
  • Auto-responders
  • Multi-channel marketing
  • Real time alerts
  • Social media integration

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