App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
IP Phone System Features
Features Summary
Functionality
4.3
/5
39
Total features
25
3 categories
IP Phone System features
Common features of Telephony software
Screenshots
Contenders comparison
Functionality
4.3
/5
39
Price starts from
No pricing info
Total Features
25
Unique features
Multiple Parties
Predictive Dialer
Help Desk Management
VoIP Connection
Functionality
4.4
/5
9.9K
Price starts from
14
/user
Per month
Total Features
109
Features in Common
7
Unique features
Virtual Classroom
Communication Management
For Small Businesses
Event Calendar
Common IP Phone System comparisons
Reviewers who mentioned features said:
Nick G.
Verified reviewer
51-200 employees
Used daily for 2+ years
Review source
Share this review:
the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.
all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.
cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.
Dale W.
Construction, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.
Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.
Occasional dropped calls can be troublesome.
Patrick G.
Marketing and Advertising, 201-500 employees
Used daily for 2+ years
Review source
Share this review:
We our IP phone systems has provided us with freedom and mobility. We no longer need to be in the office to stay connected to our business lines and call quality is good most of the time.
The ability to control our IP phone systems using the Osmosis Portal. We can use the UC-One App on our laptops to stay connected with our corporate office line. Using the UC-One app will allow incoming calls to your office line to be answered from your cell phone or laptop.
Osmosis Software is not as intuitive as we would like to see. At times difficult to find what you are looking for.
Anonymous Reviewer
Verified reviewer
Law Practice, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
The pros of our IP Phone system would have to be the customer service. Evolve's customer service is great. Our rep, is wonderful and always there to answer our questions. The phones are easy to use and the item we love the most is the voicemail to email feature. No more full voicemail boxes, no more having to be at my desk to listen to a voicemail.
The con of the IP Phone system is adding a temporary out of office message is harder than we would like. If we close early unexpectedly due to weather we cannot just record a new out of office greeting and upload it. We have to call in and give notice that we want a new temporary greeting to be played.
Erwin B.
Automotive, 201-500 employees
Used daily for 2+ years
Review source
Share this review:
I have had nothing but a great experience with EvolveIP. The customer support is excellent, they are willing to help and provide you with every help they can.
Easy to use, user friendly interface, and quick access to my open tickets and contacting customer support.
Security time out is too quick. Some functionality are buried in the system.
Anonymous Reviewer
Verified reviewer
Nonprofit Organization Management, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
good system to use. i can be reached pretty much everywhere. it belnds well with skype for business so you can have 1 tool to get it all done.
works on handset, pc app, and mobile app
mobile app you have to be connected to wifi
Anonymous Reviewer
Verified reviewer
Information Technology and Services, 201-500 employees
Used daily for 1-2 years
Review source
Share this review:
End users located nationally and needed a solution to assist with providing everyone access to softphone.
Ease of implementation into current environment.
While the admin website has undergone improvements, it still needs some work to allow easier administration.
Lane P.
Internet, 501-1,000 employees
Used daily for 2+ years
Review source
Share this review:
Overall our experience with Evolve has been top-notch. From the initial roll-out to now, their customer support is really the bread and butter. If you have an issue or need something done sooner than later, their support team is very helpful in assisting with your issues on the spot or even answering questions if you are not sure about something. Our reps have also been superior in response times, answering questions, and providing information about our accounts when we need it.
EvolveIP has done a stupendous job at not only their constant effort to improve their software but also by the trainings they provide weekly on using OSSmosis, call centers, and the lot.
It takes a little bit getting use to using the administrative features of Evolve like OSSmosis or the supervisor portal but once you play around with it for a good week, it becomes second nature.
Kenneth B.
Hospital & Health Care, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
We are solving Contact Center data issues. With this software, we are able to track all the data about our calls and then train our staff to take control of the conversation and provide better customer service. We can now see where we have been falling short, and make changes to improve. That's just not possible with a basic phone system.
I like the ability to mold and shape the phone system to fit the needs of our business. We are a growing company and each location has its quirks. EvolveIP has allowed us to work with those quirks.
As with all things, the price is my least favorite thing. However, with the versatility and the benefit it provides our patients is priceless. We are focused on customer service and this system has allowed us to put ourselves ahead of the competition. We get comments every day from our patients about how they love the new calling features that didn't use to be there.
Amy D.
Oil & Energy, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Reliable and easy to use
The queue and ability to monitor incoming calls
The options for incoming call reports could be more thorough
Eric W.
Review source
Share this review:
We use EvolveIP to manage our phone systems for multiple offices. And have been doing so for a number of years now - maybe 6 or 7 (while it was still a relatively new company). There were some limitations and issues that we had to work around in the early goings. But while there are often challenges with any new phone system, or integration with a new office on an existing phone system, we have...
No pros were added to this review
No cons were added to this review
Ketra F.
Retail, 201-500 employees
Used weekly for 1-2 years
Review source
Share this review:
The voicemail is sent to email. I can manage most options without having to contact support. When I do have to contact support the response is quick and effecient.
users are not using the web portal as they should and user administration is cumbersome. It would be ideal if the unified phone/computer service was a standard instead of an add on feature. Our company has decided not to go this route so our phones are just that - phones. WE are using Skype and goto meeting for online conversations and meetings.
Katie H.
Telecommunications, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
Not great, and getting worse. We prepare for the worst case scenario every time we submit a ticket.
In order: appealing user interface, each queue has separate settings, and each caller has separate settings.
The customer service is disjointed beyond belief. Occasionally I'll speak to someone who knows the situation and how to help, but our company has had an overwhelming series of issues where the person helping would do the opposite of what we asked for, or they won't read the ticket properly, or they'll join every caller to every queue at once.
Satpal G.
Information Technology and Services, 1,001-5,000 employees
Review source
Share this review:
Over all experience is really good.
Call quality is really good. Price is affordable.
I have sometimes faced issue with head phones. The sound quality degraded due to head phone mal function.
Anonymous Reviewer
Verified reviewer
Computer Software, 201-500 employees
Used daily for 1-2 years
Review source
Share this review:
Customer support is very helpful and effective.
Some actions are not allowed from the admin console. As such to administrate some features you have to call Customer Support to get the issue resolved.
Daniel M.
Banking, 51-200 employees
Used daily for less than 6 months
Review source
Share this review:
We are still working through many of the issues. It will probably become more satisfactory as we become more comfortable using the system.
Ability to have a unified communication platform across PC and Mobile.
Found many bugs and incompatibilities. Some legacy systems have more support
Chris G.
Review source
Share this review:
We have been using EvolveIP's HPBX solution for about 3 years now and have had a great experience. We have not had any issues with call quality or service availability. The product is backed by a responsive and knowledgeable customer service team. The HPBX solution is part of a larger offering of cloud services from EvolveIP, giving us the ability to meet multiple needs such as Unified Communications and Call Center applications through a single provider. The HPBX solution is being constantly expanded to include new features and add-ons, such as a connector that allows us to integrate with our CRM platform.
No pros were added to this review
No cons were added to this review
Chenet P.
Commercial Real Estate, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
At work, i used to use IP Phone, so it is easier to use. But you need to have a good internet connection.
It is easy to use it
If the internet connection is low, the communication will break down
Robert R.
Review source
Share this review:
We have ad the service for over a year now. To EVIP credit they have worked to constantly improve the process and service offerings. We had some challenges that negatively impacted our service delivery to our client base. We met in person at the corporate headquarters to resolve all issues and come up with action plans to move forward. I was impressed by the fact that senior level management took time to sit in on the meeting to make certain things were going in the correct direction. If cost is a concern check them out.
No pros were added to this review
No cons were added to this review
Anne Suzy P.
Review source
Share this review:
I have been using IP phone system for 20 day because of my new position at work, so it is a little bit hard for me to hold the phone in my hand and keep making call. You should use a software where we can use a headphone.
No pros were added to this review
No cons were added to this review
Hi Anne, our IP phone system is compatible with headsets. You can also connect headphones to your soft phone to take calls. Please reach out to your account manager for more information about our headsets.
Brian A.
Review source
Share this review:
My company decided it was time to move to VOIP when we recently relocated our corporate headquarters. After reviewing several providers we chose Evolve. We have been so pleased with the service, deployment and support that we have added two more locations to our network in 6 months since the initial deployment. We have plans to add six more locations in 2016. Evolve has become a great partner to help us easily scale VOIP for our company.
No pros were added to this review
No cons were added to this review
Robert M.
Review source
Share this review:
Since we've begun using Evolve IP for our phone system. We've had increase in communication between offices and have found it much easier to connect with others in the company. This has helped our IT dept assist users easier and make it easier for the users to connect the IT dept.
No pros were added to this review
No cons were added to this review
Myrlande L.
Review source
Share this review:
I'm used to using this software for a long time. All i can say about my experience about it. Ip phone should have be the first software that the clients working in a call center should have used.
No pros were added to this review
No cons were added to this review
Mackenley L.
Review source
Share this review:
I have used IP phone system for 2 years. The only problem i had with it: if you don't have a good internet connection, the communication will be bad.
No pros were added to this review
No cons were added to this review
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.