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IP Phone System Logo

IP Phone System

4.3
(39)

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Cloud based IP phone with unified communication features

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(4)

IP Phone System Features

Features Summary

Functionality

4.3

/5

39

Total features

25

3 categories

IP Phone System features

API
Auto-Dialer
CRM
Call Center Management
Call Monitoring
Call Recording
Call Routing
Call Scripting

Common features of Telephony software

API
Activity Dashboard
Activity Tracking
Auto-Dialer
Automatic Call Distribution
CRM
Call Center Management
Call Disposition

Screenshots

Contenders comparison

Functionality

4.3

/5

39

Price starts from

ic-pricetag

No pricing info

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Total Features

25

Unique features

  • Multiple Parties

  • Predictive Dialer

  • Help Desk Management

  • VoIP Connection

Functionality

4.4

/5

9.9K

Price starts from

14

/user

Per month

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Total Features

109

Features in Common

7

Unique features

  • Virtual Classroom

  • Communication Management

  • For Small Businesses

  • Event Calendar

Functionality

4.3

/5

6.6K

Price starts from

25

/user

Per month

learn more

Total Features

191

Features in Common

15

Unique features

  • Calendar Sync

  • Video Layouts/Views

  • Version Control

  • HD Audio/Video

Common IP Phone System comparisons

IP Phone System logo
Asterisk logo
IP Phone SystemvsAsterisk

Reviewers who mentioned features said:

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Nick G.

Verified reviewer

51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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phone system is easy to use

Reviewed 5 years ago

the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

Pros

all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.

Cons

cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.

DW
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Dale W.

Construction, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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BP Business Solutions ECS

Reviewed 3 years ago

We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

Pros

Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.

Cons

Occasional dropped calls can be troublesome.

PG
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Patrick G.

Marketing and Advertising, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Evolve IP Review

Reviewed 4 years ago

We our IP phone systems has provided us with freedom and mobility. We no longer need to be in the office to stay connected to our business lines and call quality is good most of the time.

Pros

The ability to control our IP phone systems using the Osmosis Portal. We can use the UC-One App on our laptops to stay connected with our corporate office line. Using the UC-One app will allow incoming calls to your office line to be answered from your cell phone or laptop.

Cons

Osmosis Software is not as intuitive as we would like to see. At times difficult to find what you are looking for.

AR
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Anonymous Reviewer

Verified reviewer

Law Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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IP Phone System

Reviewed 4 years ago
Pros

The pros of our IP Phone system would have to be the customer service. Evolve's customer service is great. Our rep, is wonderful and always there to answer our questions. The phones are easy to use and the item we love the most is the voicemail to email feature. No more full voicemail boxes, no more having to be at my desk to listen to a voicemail.

Cons

The con of the IP Phone system is adding a temporary out of office message is harder than we would like. If we close early unexpectedly due to weather we cannot just record a new out of office greeting and upload it. We have to call in and give notice that we want a new temporary greeting to be played.

EB
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Erwin B.

Automotive, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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EvolveIP

Reviewed 4 years ago

I have had nothing but a great experience with EvolveIP. The customer support is excellent, they are willing to help and provide you with every help they can.

Pros

Easy to use, user friendly interface, and quick access to my open tickets and contacting customer support.

Cons

Security time out is too quick. Some functionality are buried in the system.

AR
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Anonymous Reviewer

Verified reviewer

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good Phone system

Reviewed 4 years ago

good system to use. i can be reached pretty much everywhere. it belnds well with skype for business so you can have 1 tool to get it all done.

Pros

works on handset, pc app, and mobile app

Cons

mobile app you have to be connected to wifi

AR
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Anonymous Reviewer

Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Osmosis admin center

Reviewed 4 years ago

End users located nationally and needed a solution to assist with providing everyone access to softphone.

Pros

Ease of implementation into current environment.

Cons

While the admin website has undergone improvements, it still needs some work to allow easier administration.

LP
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Lane P.

Internet, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EvolveIP Phone Review

Reviewed 4 years ago

Overall our experience with Evolve has been top-notch. From the initial roll-out to now, their customer support is really the bread and butter. If you have an issue or need something done sooner than later, their support team is very helpful in assisting with your issues on the spot or even answering questions if you are not sure about something. Our reps have also been superior in response times, answering questions, and providing information about our accounts when we need it.

Pros

EvolveIP has done a stupendous job at not only their constant effort to improve their software but also by the trainings they provide weekly on using OSSmosis, call centers, and the lot.

Cons

It takes a little bit getting use to using the administrative features of Evolve like OSSmosis or the supervisor portal but once you play around with it for a good week, it becomes second nature.

KB
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Kenneth B.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very Pleased

Reviewed 4 years ago

We are solving Contact Center data issues. With this software, we are able to track all the data about our calls and then train our staff to take control of the conversation and provide better customer service. We can now see where we have been falling short, and make changes to improve. That's just not possible with a basic phone system.

Pros

I like the ability to mold and shape the phone system to fit the needs of our business. We are a growing company and each location has its quirks. EvolveIP has allowed us to work with those quirks.

Cons

As with all things, the price is my least favorite thing. However, with the versatility and the benefit it provides our patients is priceless. We are focused on customer service and this system has allowed us to put ourselves ahead of the competition. We get comments every day from our patients about how they love the new calling features that didn't use to be there.

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Amy D.

Oil & Energy, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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no problems

Reviewed 3 years ago

Reliable and easy to use

Pros

The queue and ability to monitor incoming calls

Cons

The options for incoming call reports could be more thorough

EW
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Eric W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A Real Quality Partner

Reviewed 7 years ago

We use EvolveIP to manage our phone systems for multiple offices. And have been doing so for a number of years now - maybe 6 or 7 (while it was still a relatively new company). There were some limitations and issues that we had to work around in the early goings. But while there are often challenges with any new phone system, or integration with a new office on an existing phone system, we have...

Pros

No pros were added to this review

Cons

No cons were added to this review

KF
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Ketra F.

Retail, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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The service is generally consistent.

Reviewed 5 years ago
Pros

The voicemail is sent to email. I can manage most options without having to contact support. When I do have to contact support the response is quick and effecient.

Cons

users are not using the web portal as they should and user administration is cumbersome. It would be ideal if the unified phone/computer service was a standard instead of an add on feature. Our company has decided not to go this route so our phones are just that - phones. WE are using Skype and goto meeting for online conversations and meetings.

KH
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Katie H.

Telecommunications, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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An Okay Phone System

Reviewed 4 years ago

Not great, and getting worse. We prepare for the worst case scenario every time we submit a ticket.

Pros

In order: appealing user interface, each queue has separate settings, and each caller has separate settings.

Cons

The customer service is disjointed beyond belief. Occasionally I'll speak to someone who knows the situation and how to help, but our company has had an overwhelming series of issues where the person helping would do the opposite of what we asked for, or they won't read the ticket properly, or they'll join every caller to every queue at once.

SG
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Satpal G.

Information Technology and Services, 1,001-5,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Evolve review

Reviewed 4 years ago

Over all experience is really good.

Pros

Call quality is really good. Price is affordable.

Cons

I have sometimes faced issue with head phones. The sound quality degraded due to head phone mal function.

AR
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Anonymous Reviewer

Verified reviewer

Computer Software, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Review from an IT perspective

Reviewed 4 years ago
Pros

Customer support is very helpful and effective.

Cons

Some actions are not allowed from the admin console. As such to administrate some features you have to call Customer Support to get the issue resolved.

DM
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Daniel M.

Banking, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Evolve IP

Reviewed 4 years ago

We are still working through many of the issues. It will probably become more satisfactory as we become more comfortable using the system.

Pros

Ability to have a unified communication platform across PC and Mobile.

Cons

Found many bugs and incompatibilities. Some legacy systems have more support

CG
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Chris G.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent Call Quality Backed by Great Customer Service

Reviewed 7 years ago

We have been using EvolveIP's HPBX solution for about 3 years now and have had a great experience. We have not had any issues with call quality or service availability. The product is backed by a responsive and knowledgeable customer service team. The HPBX solution is part of a larger offering of cloud services from EvolveIP, giving us the ability to meet multiple needs such as Unified Communications and Call Center applications through a single provider. The HPBX solution is being constantly expanded to include new features and add-ons, such as a connector that allows us to integrate with our CRM platform.

Pros

No pros were added to this review

Cons

No cons were added to this review

CP
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Chenet P.

Commercial Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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You spend less money by using an ip phone system

Reviewed 6 years ago

At work, i used to use IP Phone, so it is easier to use. But you need to have a good internet connection.

Pros

It is easy to use it

Cons

If the internet connection is low, the communication will break down

RR
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Robert R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Work with them and they get it done

Reviewed 7 years ago

We have ad the service for over a year now. To EVIP credit they have worked to constantly improve the process and service offerings. We had some challenges that negatively impacted our service delivery to our client base. We met in person at the corporate headquarters to resolve all issues and come up with action plans to move forward. I was impressed by the fact that senior level management took time to sit in on the meeting to make certain things were going in the correct direction. If cost is a concern check them out.

Pros

No pros were added to this review

Cons

No cons were added to this review

AS
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Anne Suzy P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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My first experience

Reviewed 6 years ago

I have been using IP phone system for 20 day because of my new position at work, so it is a little bit hard for me to hold the phone in my hand and keep making call. You should use a software where we can use a headphone.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Anne, our IP phone system is compatible with headsets. You can also connect headphones to your soft phone to take calls. Please reach out to your account manager for more information about our headsets.

BA
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Brian A.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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First time VOIP deployment

Reviewed 7 years ago

My company decided it was time to move to VOIP when we recently relocated our corporate headquarters. After reviewing several providers we chose Evolve. We have been so pleased with the service, deployment and support that we have added two more locations to our network in 6 months since the initial deployment. We have plans to add six more locations in 2016. Evolve has become a great partner to help us easily scale VOIP for our company.

Pros

No pros were added to this review

Cons

No cons were added to this review

RM
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Robert M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Evolve IP helps our offices connect easier

Reviewed 8 years ago

Since we've begun using Evolve IP for our phone system. We've had increase in communication between offices and have found it much easier to connect with others in the company. This has helped our IT dept assist users easier and make it easier for the users to connect the IT dept.

Pros

No pros were added to this review

Cons

No cons were added to this review

ML
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Myrlande L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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My experience with IP Phone System

Reviewed 6 years ago

I'm used to using this software for a long time. All i can say about my experience about it. Ip phone should have be the first software that the clients working in a call center should have used.

Pros

No pros were added to this review

Cons

No cons were added to this review

ML
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Mackenley L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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My experience

Reviewed 6 years ago

I have used IP phone system for 2 years. The only problem i had with it: if you don't have a good internet connection, the communication will be bad.

Pros

No pros were added to this review

Cons

No cons were added to this review