Cloud based IP phone with unified communication features
4.33/5 (39 reviews)Most popular features of all Communications apps
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about Evolve IP Phone System's features:
We use the phone handsets in our offices and I utilize the computer based VOIP software on my PC. Once we got through the initial learning curve our users figured things out. The training could be better and more clear. It felt rushed.
Pros
I like the way the Skype communicator software integrates with Skype and our company directory.
Cons
I struggle with transferring calls and adding users to a conference. It may be a user issue.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Reliable and easy to use
We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.
Pros
Extremely intuitive agent interface and reporting engine for management team is fantastic.
Cons
Occasional dropped calls can be troublesome.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Over all experience is really good.
Pros
Call quality is really good.
Cons
I have sometimes faced issue with head phones. The sound quality degraded due to head phone mal function.
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
The HPBX solution is being constantly expanded to include new features and add-ons, such as a connector that allows us to integrate with our CRM platform.
We prepare for the worst case scenario every time we submit a ticket.
Pros
In order: appealing user interface, each queue has separate settings, and each caller has separate settings.
Cons
Occasionally I'll speak to someone who knows the situation and how to help, but our company has had an overwhelming series of issues where the person helping would do the opposite of what we asked for, or they won't read the ticket properly, or they'll join every caller to every queue at once.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
The phones are easy to use and the item we love the most is the voicemail to email feature. No more full voicemail boxes, no more having to be at my desk to listen to a voicemail.
Cons
The con of the IP Phone system is adding a temporary out of office message is harder than we would like.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Customer support is very helpful and effective.
Cons
As such to administrate some features you have to call Customer Support to get the issue resolved.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
We no longer need to be in the office to stay connected to our business lines and call quality is good most of the time.
Pros
Using the UC-One app will allow incoming calls to your office line to be answered from your cell phone or laptop.
Cons
Osmosis Software is not as intuitive as we would like to see. At times difficult to find what you are looking for.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Ip phone should have be the first software that the clients working in a call center should have used.
Overall our experience with Evolve has been top-notch. From the initial roll-out to now, their customer support is really the bread and butter. If you have an issue or need something done sooner than later, their support team is very helpful in assisting with your issues on the spot or even answering questions if you are not sure about something. Our reps have also been superior in response times, answering questions, and providing information about our accounts when we need it.
Pros
EvolveIP has done a stupendous job at not only their constant effort to improve their software but also by the trainings they provide weekly on using OSSmosis, call centers, and the lot.
Cons
It takes a little bit getting use to using the administrative features of Evolve like OSSmosis or the supervisor portal but once you play around with it for a good week, it becomes second nature.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We are solving Contact Center data issues.
Pros
I like the ability to mold and shape the phone system to fit the needs of our business. We are a growing company and each location has its quirks. EvolveIP has allowed us to work with those quirks.
Cons
As with all things, the price is my least favorite thing. However, with the versatility and the benefit it provides our patients is priceless. We are focused on customer service and this system has allowed us to put ourselves ahead of the competition. We get comments every day from our patients about how they love the new calling features that didn't use to be there.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
I have had nothing but a great experience with EvolveIP. The customer support is excellent, they are willing to help and provide you with every help they can.
Pros
Easy to use, user friendly interface, and quick access to my open tickets and contacting customer support.
Cons
Security time out is too quick.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
I can manage most options without having to contact support.
Cons
Our company has decided not to go this route so our phones are just that - phones.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
I have been using IP phone system for 20 day because of my new position at work, so it is a little bit hard for me to hold the phone in my hand and keep making call. You should use a software where we can use a headphone.
Rating breakdown
Hi Anne, our IP phone system is compatible with headsets. You can also connect headphones to your soft phone to take calls. Please reach out to your account manager for more information about our headsets.
We are still working through many of the issues. It will probably become more satisfactory as we become more comfortable using the system.
Pros
Ability to have a unified communication platform across PC and Mobile.
Cons
Found many bugs and incompatibilities. Some legacy systems have more support
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
At work, i used to use IP Phone, so it is easier to use.
Pros
It is easy to use it
Cons
If the internet connection is low, the communication will break down
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Evolve IP Phone System
This company needs to have its own Internet provider.
Phone vendors should suggest a separate ISP, router and physical network (completely isolated form data network) for their phones, which they don't always do since this adds to the cost.
Pros
Ease of installation. Works with existing network infrastructure / ISP.
Cons
Some problems with phone sound quality. Also, can lead to finger pointing between the IT (computer) guys and the phone guys when problems arise.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
good system to use. i can be reached pretty much everywhere. it belnds well with skype for business so you can have 1 tool to get it all done.
We've had increase in communication between offices and have found it much easier to connect with others in the company.
I was impressed by the fact that senior level management took time to sit in on the meeting to make certain things were going in the correct direction.
The only problem i had with it: if you don't have a good internet connection, the communication will be bad.
the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.
Pros
all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.
Cons
cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
