Evolve IP Phone System Features

Evolve IP Phone System

Cloud based IP phone with unified communication features

4.33/5 (39 reviews)

Evolve IP Phone System Feature Summary

  • Built-in disaster recovery
  • Record users phone calls
  • Redirect calls to another destination
  • Transfer calls
  • Enables delivery of callers identity
  • Audio conferencing
  • Integrates with CRM applications
  • Integration with Outlook
  • Search corporate directory
  • View the call status
  • Receive voicemail
  • SMS notification alert
  • Line monitor
  • Transcription of audio message
  • Click-to-dial from contacts
  • Voice platform API
  • Automated call logging in tickets

Competitor Feature Comparison

API
Auto-Dialer
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Caller ID
Conferencing
Disaster Recovery
IVR / Voice Recognition
Microsoft Outlook Integration
Mobile Alerts
Monitoring
Queue Manager
Receiving
Search Functionality
Status Reporting
Support Ticket Management
Third Party Integration
Voice Mail
Learn moreCompare App
API
Auto-Dialer
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Caller ID
Conferencing
Disaster Recovery
IVR / Voice Recognition
Microsoft Outlook Integration
Mobile Alerts
Monitoring
Queue Manager
Receiving
Search Functionality
Status Reporting
Support Ticket Management
Third Party Integration
Voice Mail
Visit WebsiteCompare App
API
Auto-Dialer
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Caller ID
Conferencing
Disaster Recovery
IVR / Voice Recognition
Microsoft Outlook Integration
Mobile Alerts
Monitoring
Queue Manager
Receiving
Search Functionality
Status Reporting
Support Ticket Management
Third Party Integration
Voice Mail
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


53 reviews

Evolve IP Phone System Feature Reviews

25 reviewers had the following to say about Evolve IP Phone System's features:

Ketra Fulks

My review

2019-03-08

We use the phone handsets in our offices and I utilize the computer based VOIP software on my PC. Once we got through the initial learning curve our users figured things out. The training could be better and more clear. It felt rushed.

Pros

I like the way the Skype communicator software integrates with Skype and our company directory.

Cons

I struggle with transferring calls and adding users to a conference. It may be a user issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Amy Daniels

no problems

2019-09-10

Reliable and easy to use

Pros

The queue and ability to monitor incoming calls

Cons

The options for incoming call reports could be more thorough

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dale Wetherill

BP Business Solutions ECS

2019-09-10

We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

Pros

Extremely intuitive agent interface and reporting engine for management team is fantastic.

Cons

Occasional dropped calls can be troublesome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Satpal Ghosh

Evolve review

2019-03-08

Over all experience is really good.

Pros

Call quality is really good.

Cons

I have sometimes faced issue with head phones. The sound quality degraded due to head phone mal function.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Goering

Excellent Call Quality Backed by Great Customer Service

2015-11-24

The HPBX solution is being constantly expanded to include new features and add-ons, such as a connector that allows us to integrate with our CRM platform.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Katie Herrera

An Okay Phone System

2019-03-12

We prepare for the worst case scenario every time we submit a ticket.

Pros

In order: appealing user interface, each queue has separate settings, and each caller has separate settings.

Cons

Occasionally I'll speak to someone who knows the situation and how to help, but our company has had an overwhelming series of issues where the person helping would do the opposite of what we asked for, or they won't read the ticket properly, or they'll join every caller to every queue at once.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Law Practice company, 11-50 employees)

IP Phone System

2019-03-08

Pros

The phones are easy to use and the item we love the most is the voicemail to email feature. No more full voicemail boxes, no more having to be at my desk to listen to a voicemail.

Cons

The con of the IP Phone system is adding a temporary out of office message is harder than we would like.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 201-500 employees)

Review from an IT perspective

2019-03-12

Pros

Customer support is very helpful and effective.

Cons

As such to administrate some features you have to call Customer Support to get the issue resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Patrick Gonzalez

Evolve IP Review

2019-03-08

We no longer need to be in the office to stay connected to our business lines and call quality is good most of the time.

Pros

Using the UC-One app will allow incoming calls to your office line to be answered from your cell phone or laptop.

Cons

Osmosis Software is not as intuitive as we would like to see. At times difficult to find what you are looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Myrlande Lapaix

My experience with IP Phone System

2017-02-14

Ip phone should have be the first software that the clients working in a call center should have used.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lane Perry

EvolveIP Phone Review

2019-03-06

Overall our experience with Evolve has been top-notch. From the initial roll-out to now, their customer support is really the bread and butter. If you have an issue or need something done sooner than later, their support team is very helpful in assisting with your issues on the spot or even answering questions if you are not sure about something. Our reps have also been superior in response times, answering questions, and providing information about our accounts when we need it.

Pros

EvolveIP has done a stupendous job at not only their constant effort to improve their software but also by the trainings they provide weekly on using OSSmosis, call centers, and the lot.

Cons

It takes a little bit getting use to using the administrative features of Evolve like OSSmosis or the supervisor portal but once you play around with it for a good week, it becomes second nature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kenneth Bergstresser

Very Pleased

2019-03-05

We are solving Contact Center data issues.

Pros

I like the ability to mold and shape the phone system to fit the needs of our business. We are a growing company and each location has its quirks. EvolveIP has allowed us to work with those quirks.

Cons

As with all things, the price is my least favorite thing. However, with the versatility and the benefit it provides our patients is priceless. We are focused on customer service and this system has allowed us to put ourselves ahead of the competition. We get comments every day from our patients about how they love the new calling features that didn't use to be there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Erwin Barcega

EvolveIP

2019-03-25

I have had nothing but a great experience with EvolveIP. The customer support is excellent, they are willing to help and provide you with every help they can.

Pros

Easy to use, user friendly interface, and quick access to my open tickets and contacting customer support.

Cons

Security time out is too quick.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ketra Fulks

The service is generally consistent.

2017-11-21

Pros

I can manage most options without having to contact support.

Cons

Our company has decided not to go this route so our phones are just that - phones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anne Suzy Philizaire

My first experience

2017-02-14

I have been using IP phone system for 20 day because of my new position at work, so it is a little bit hard for me to hold the phone in my hand and keep making call. You should use a software where we can use a headphone.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Evolve IP


Hi Anne, our IP phone system is compatible with headsets. You can also connect headphones to your soft phone to take calls. Please reach out to your account manager for more information about our headsets.

Read more
Daniel Mezzina

Evolve IP

2019-03-05

We are still working through many of the issues. It will probably become more satisfactory as we become more comfortable using the system.

Pros

Ability to have a unified communication platform across PC and Mobile.

Cons

Found many bugs and incompatibilities. Some legacy systems have more support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Chenet Philizaire

You spend less money by using an ip phone system

2017-02-02

At work, i used to use IP Phone, so it is easier to use.

Pros

It is easy to use it

Cons

If the internet connection is low, the communication will break down

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Evolve IP Phone System

This company needs to have its own Internet provider.

Source: Capterra
Helpful?   Yes   No
Read more
T Quinn

Great phone system with HD Voice Quality

2015-07-30

The quality of the voice is amazing and the customer service is excellent.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David Roberts

VOIP Phone Review

2019-03-12

Phone vendors should suggest a separate ISP, router and physical network (completely isolated form data network) for their phones, which they don't always do since this adds to the cost.

Pros

Ease of installation. Works with existing network infrastructure / ISP.

Cons

Some problems with phone sound quality. Also, can lead to finger pointing between the IT (computer) guys and the phone guys when problems arise.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 51-200 employees)

Good Phone system

2019-03-05

good system to use. i can be reached pretty much everywhere. it belnds well with skype for business so you can have 1 tool to get it all done.

Pros

works on handset, pc app, and mobile app

Cons

mobile app you have to be connected to wifi

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Maheu

Evolve IP helps our offices connect easier

2015-04-13

We've had increase in communication between offices and have found it much easier to connect with others in the company.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Robert Ross

Work with them and they get it done

2015-12-06

I was impressed by the fact that senior level management took time to sit in on the meeting to make certain things were going in the correct direction.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mackenley Laurent

My experience

2017-02-20

The only problem i had with it: if you don't have a good internet connection, the communication will be bad.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nick Girotti

phone system is easy to use

2017-11-22

the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

Pros

all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.

Cons

cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard Vane

Fairly okay

2019-03-05

Pros

I don't recall ever having the system go offline

Cons

The functionality remained... but it doesn't have a very intuitive interface.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more