Exotel Pricing Plan & Cost Guide

Exotel

An all-weather, remote-ready cloud communication platform.

4.3/5 (56 reviews)

Exotel Pricing

Starting from: $75.00/month

Pricing model: Subscription

Free Trial: Available

A. Plan 1 - Micro :: INR 5,555 for 3 Months

B. Plan 2 - Dabbler:: INR 9,999 for 6 Months

C. Plan 3 - Believer:: INR 19,999 for 12 Months

D. Plan 4 - Influencer:: INR 49,499 for 12 Months

D. Plan 5 - Custom Solution for Enterprises, write to us on https://exotel.com/contact-us-enterprise/


For further details on pricing, visit - https://exotel.com/pricing/

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Exotel Pricing Reviews

Pros

  • Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.Tapesh b.Read the full review
  • My overall experience is very good, creating workflows in exotel is very easy, even voice quality is awesome, and the dashboard is very user-friendly.Palash B.Read the full review
  • Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it.Mohamed F.Read the full review

Cons

  • The maintenance keeps going on which sometimes delays in providing the call details. It is quite irritating for me.Deepanshu K.Read the full review
  • Another major concern is quite frequently there will be problem in incoming or outgoing in some or other region.Ramesh N.Read the full review
  • I think they could create ticket based on the problem explained over the phone and send a mail with ticket details.Ramesh N.Read the full review
95%
recommended this to a friend or a colleague

6 reviewers had the following to say about Exotel's pricing:

Aratrika G.

Awesome

Used daily for 2+ years
Reviewed 2019-10-21
Review Source: Capterra

It was awesome

Pros
everything, call price, accessibility, no call lag

Cons
nothing did I dislike. Everything is good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Avery L.

Worst Support I've ever received

Used daily for free trial
Reviewed 2020-01-17
Review Source: Capterra

Overall? Spending days on the phone with nothing getting resolved.

Pros
Nothing. I literally cannot even say that canceling it was pleasant, as it required many hours of time on the phone with their support who kept telling me

Cons
Terrible customer service Terrible pricing model Terrible api documentation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Inbound call centre

Used daily for less than 6 months
Reviewed 2019-12-11
Review Source: Capterra

Reduced load on call centre staff Callers are more happy to get information quickly

Pros
Easy to set up, drag and drop icons. Helpdesk is really quick in responding to questions . They have special price for NGOs

Cons
Not modular- Users need to design the modularity and reusability. Standard analytics are very basic - can provide better analytics to help in better menu design.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Siddhaarthan N.

Review for Exotel

Used daily for 1-2 years
Reviewed 2019-10-21
Review Source: Capterra

I would really appreciate the experience with Exotel so far. Nothing to complain and u guys do a great job.

Pros
A very reliable platform to ensure all your calls are properly tracked and recorded. And really helpful support team who are always quick to respond. As a startup founder I am really thankful for the Exotel team for providing support for startups with free trial and economical charges after the trial.

Cons
The UI and UX is not very approachable. Yes it is simple but certain things you definitely need assistance to get it done. Integrations like Zoho CRM and the likes are a bit costly, I understand that there should be a monetary element for any company to sustain but it would be great if this issue could be addressed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Siddharth D.

Not Happy With Customer Service

Used daily for 2+ years
Reviewed 2019-10-30
Review Source: Capterra

Pros
It is easy to use and easy to integrate. It is affordable.

Cons
Some features like auto-calling are not available. Also, to use the software, it is critical to have a good customer support. The response from your staff is almost always late and not adequate. We end up wasting a lot of time using this software. The main purpose was to save time and it ended up doing opposite.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Ramesh N.

Easy to setup, Value for Money but packed with couple of minor/medium issues

Used daily for 1-2 years
Reviewed 2019-10-21
Review Source: Capterra

Pros
Easy to setup and build workflows, value for money,

Cons
When I call customer support for help, they insist on writing an email... I think they could create ticket based on the problem explained over the phone and send a mail with ticket details. Another major concern is quite frequently there will be problem in incoming or outgoing in some or other region. The console is not very user friendly, When you have more number of users and groups, to add an user to newly created group you will have to scroll down endlessly to the bottom of the page to find the group which is newly created

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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