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EZ Texting vs TenFold Comparison

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Overview

Category Leaders

EZ Texting delivers the smartest, fastest, easiest, and most reliable ways to connect with your mobile audience.

Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

73

31

10

5

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

5

4

3

2

1

115

30

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I suggest creating a campaign around texting and offer discounts and coupons with codes you can track to see when is the best time for delivery, etc. and that is so super easy with EZ.

KM

Kelly M.

The interface is easy to use and the features are good. Their mobile iOS app is great to use alongside the web interface.

AK

Alex K.

I occasionally have a schedule change and its important for me to get the word out fast and this platform is easy and affordable.

TL

Terrance L.

Pros

It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system.

Michael D.

It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency.

AR

Anonymous Reviewer

Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience.

CH

Candice H.

Cons

While that is in the disclosure (I found it when I went back looking for it after the fact) I was very disappointed that I'd just wasted several months of money.

WB

Willie B.

Even on the PAID plan, there are still some things that are not unlocked without paying even more. Some of the documentation about the BASIC PAID plan was misleading.

AK

Alex K.

My only complaint is that when I got to start a new message (1 on 1), and I start typing the contacts name it will pull up everyone but that contact whether I capitalize their name or not.

ek

elizabeth k.

Cons

Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.

MO

Meghan O.

Unable to recover data if connection to phone system is interrupted. Occasional issues with call timer, less than once a month.

Daniel P.

Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features50
  • 2-Way Messaging
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Scheduling
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Management
  • Call Duration
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campus Notifications
  • Channel Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Fields
  • Customizable Templates
  • Dashboard
  • Data Management
  • Drip Campaigns
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Goal Management
  • Help Desk Management
  • Hotkeys
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Internal Chat Integration
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Link Shortening
  • MMS
  • Mass Notifications
  • Mass Texting
  • Message Personalization
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multiple Parties
  • Multiple User Accounts
  • Open Database Design
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Shortcodes
  • Social Media Integration
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Tagging
  • Telemarketing Management
  • Template Management
  • Templates
  • Text-to-Win
  • Third Party Integrations
  • Training Management
  • Two-Way Communication
  • Unattended Call Management
  • Visual Analytics
  • VoIP
  • Website Integration
  • Who Answered Log
  • Workflow Management
  • Total features58
  • 2-Way Messaging
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Scheduling
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Management
  • Call Duration
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campus Notifications
  • Channel Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Fields
  • Customizable Templates
  • Dashboard
  • Data Management
  • Drip Campaigns
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Goal Management
  • Help Desk Management
  • Hotkeys
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Internal Chat Integration
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Link Shortening
  • MMS
  • Mass Notifications
  • Mass Texting
  • Message Personalization
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multiple Parties
  • Multiple User Accounts
  • Open Database Design
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Shortcodes
  • Social Media Integration
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Tagging
  • Telemarketing Management
  • Template Management
  • Templates
  • Text-to-Win
  • Third Party Integrations
  • Training Management
  • Two-Way Communication
  • Unattended Call Management
  • Visual Analytics
  • VoIP
  • Website Integration
  • Who Answered Log
  • Workflow Management

Integrations

  • Total integrations18
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations13
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM