FaxLogic Reviews

FaxLogic

Cloud-based virtual fax server for personal and business use

4.94/5 (32 reviews)

Pros
  • The API and support are great. We only use the software via API which has been great.Tim H.Read the full review
  • This product is very reliable and works excellent for us. FaxLogic is HIPPA compliant which is essential to our service.Gerry S.Read the full review
  • FaxLogic is truly price competitive and very responsive to our needs.Gerry S.Read the full review
Cons
  • Full disclosure - we have no association with Faxlogic as anything other than a vendor and we have received no fees or compensation for this response.Daniel P.Read the full review
  • The most challenging part of the experience was the end users because they were hesitate to change.Stephania O.Read the full review
  • The fact that they were hard to find, no marketing.Vernon B.Read the full review
100%
recommended this to a friend or a colleague
Gerry Smurlick

True Faxing Solution

Used daily for 2+ years
Reviewed 2018-11-26
Review Source: Capterra

As a company in the telecommunications industry, it is imperative that we were able to offer our clientele and affordable and reliable faxing option to complement our existing services. FaxLogic met this option for us. We are quite impressed with the management team and found that they have gone above and beyond to enhance our experience but also to enable us to remain competitive in the marketplace.

Pros
This product is very reliable and works excellent for us. FaxLogic is HIPPA compliant which is essential to our service. The service is dependable and we have experienced no problems in over 3 years. FaxLogic is truly price competitive and very responsive to our needs.

Cons
I have no real concerns regarding the software. It is easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Tim McGee

When fax service is mission critical call Fax Logic

Used daily for 2+ years
Reviewed 2019-04-03
Review Source: Capterra

We offer incredible customer service and for 15 years have received the top 10 places to work in our state... So we always appreciate when vendors believe in customer service quality like we do. Quality, timeliness, sense of urgency and a service based attitude make FaxLogic stand out from the rest of the pack. They always go above and beyond when an end user location has a different(non-standard) fax communications configuration to get that resolved in a timely manner.

Pros
Not only is the Faxlogic system incredibly reliable AND the solution is robust enough to handle our custom needs. The simplicity of routing to one or more endpoints as well as their API implementation for the past 5 yrs has worked nearly flawlessly. When there is an issue(rare) the team there jumps on it and makes sure you are resolved in the quickest and most reliable way.

Cons
While we rarely have to use their mailboxes directly on the FL site, when we do its not really crafted well to handle very large volumes of email. Search are slow and sometimes time out/fail. To be fair we ARE receiving 100,000+ faxes each month so its a LARGE dataset but it needs to perform better on those occasions when needing to search for a specific "to"/"from" number. The admin user interface CAN be a bit confusing if you have not changed it frequently, so more help options(with examples...ie if I want to do "x" it would look like this) within the admin page itself would be beneficial. The user interface overall is a little more '90's looking so could use a facelift but its purely astecics. Again, these improvements pale in comparison to the benefits and service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Joseph Melancon

Enterprise Fax Solution for the future

Used daily for 2+ years
Reviewed 2019-08-30
Review Source: Capterra

We have been able to have a fax machine at a site where our VoIP provider couldn't, and we got access to our faxes VIA the portal. We have also been able to maintain compliance for confidential documents. These guys have a great product that is truly built for business with all the administrative controls necessary for security. Every time I send in a ticket(not often) Support has called me back in under an hour.

Pros
Ease of conversion Control over administrative functions Speed of support

Cons
nothing so far

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Kevin Mantle

Excellent service

Used daily for 2+ years
Reviewed 2019-10-23
Review Source: Capterra

Our experience over 6+ years has been extremely positive.

Pros
It is easy to use and easy to maintain. The support team is and has been fantastic. As a MSP we deal with a lot of vendors and this support team has always been responsive and very helpful

Cons
I guess if I had one it would be I don't know if there is any way to make commission for reselling? But nothing with the software itself

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Jody Sims

Review

Used daily for 2+ years
Reviewed 2018-12-11
Review Source: Capterra

Pros
It works great for our needs and the cost is right for what we need.

Cons
Nothing that I can think of at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Daniel Packer

Great Product and Company

Used daily for 2+ years
Reviewed 2019-01-07
Review Source: Capterra

We work with banks and credit unions sending documents with non-public information. Their TLS capabilities and reliability are fantastic. As mentioned earlier, this service is the most reliable, trouble-free service that our company uses. The only reason we call customer services is to add more faxes as our business grows. Full disclosure - we have no association with Faxlogic as anything other than a vendor and we have received no fees or compensation for this response. I write this because the company asked me to post our experience with them and I was more than happy to do so since they provide such a great service.

Pros
Fax service has run flawlessly for over 50 individual faxes for four years now. Customer service is great. Prices are very reasonable. Best vendor out of roughly 40 that we utilize. Best fax company we have ever dealt with and we have used at least half a dozen over the last 8 years.

Cons
Haven't found anything that is really makes us unhappy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Doug Parks

Faxlogic - THE e-Fax Soltution

Used daily for 2+ years
Reviewed 2019-08-15
Review Source: Capterra

I have used Faxlogic at 2 companies to date and am currently and admin, implementer and trainer for it at my current company. We originally used it sparsely, but moving to a SIP based phone system has presented challenges with faxing as it is not a reliable function. So, we are in the process of moving 160+ fax numbers to Faxlogic and they have been nothing short of wonderful during this ongoing process.

Pros
Pretty much everything. The ease of use, the varied options for sending and receiving faxes, the notification capabilities, the familiar feel of the interface in the web portal and absolutely the best support team.

Cons
The one thing I would like to see improved is the adding of users, connectors and stores. A copy function to create a user from an existing one would be awesome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Lewis Cleveland

FaxLogic is Good

Used daily for 6-12 months
Reviewed 2019-08-28
Review Source: Capterra

Pros
The team at FaxLogic was professional and is very responsive to any issues that may arise. I was pleased with the selection and implementation process and with everyone I worked with at FaxLogic.

Cons
I don't have any cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Scott Haselkorn

Five years of excellent service

Used daily for 2+ years
Reviewed 2018-04-30
Review Source: Capterra

I eliminated my fax lines and made my faxes HIPAA compliant.

Pros
In the five years I have been working with FaxLogic they have only had a hand full of outages. Each with clear client communication and prompt resolution. When a service is a good as theirs an issues turns into a positive. Service works as advertised and makes faxing easy and fun.

Cons
If everybody used FaxLogic 100% of faxes would be deliverable and there would never be busy signals.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

John Meyer

It Works

Used daily for 1-2 years
Reviewed 2019-09-18
Review Source: Capterra

We eliminated the rising costs of POTS lines and improved reliability of fax services at the same time. As long as we are required to fax

Pros
The implementation process was very simple and went without issue. Since then the service has not hiccuped even once. It is more reliable than our old fax lines.

Cons
The admin interface is very complicated, but their support staff is willing to make changes for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Danny Allison

Faxlogic helps us manage an unsurmountable number of faxes daily.

Used daily for 2+ years
Reviewed 2018-05-23
Review Source: Capterra

Pros
No busy signal sending or receiving. Notification when a fax fails to go with an indication why it failed. Convenient web interface to manage failed faxes without physically resending them. Tech Support is always quick to solve any issue that may arise.

Cons
The service is a little pricey, BUT it works!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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FaxLogic

Cloud-based virtual fax server for personal and business use

Paul Potts

Great product with good capabilities and easy to deploy across my facilites

Used daily for 1-2 years
Reviewed 2018-05-02
Review Source: Capterra

Simple deployment process makes it easy to add Fax numbers for specialized processes and communications. In some facilities we deal with a large number of large faxes that a fax machine just can't handle without backlog.

Pros
Product is easy to deploy and simple to use. Support staff is excellent and are always willing to work with you on deployment processes, changes and additions. With 17 separate sites and more than 25 Faxlogic fax numbers this is very important to me.

Cons
Would like to see a few new added features like automated outbound fax notifications to email and a reporting tool to look at my own statistics to review billing, pages. Today this is provided when requested but would be nice to have my own tools to review. Online training is provided through web meetings but would like to see more of a library approach to training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Christopher White

Versatile solution to bridge the technology gap

Used daily for 2+ years
Reviewed 2020-02-14
Review Source: Capterra

Fax Logic is a reliable and functional solution for offices who need both digital and physical fax capability.

Pros
Fax Logic's solution allows us to integrate existing fax machines and all in ones into a more modern workflow. The tools are intuitive and easy for users at all levels. Support is very responsive and able to assist in a timely and efficient manner. Hardware is reliable.

Cons
No concerns about the product, software, or service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Sarah Grue

Faxlogic review

Used daily for 1-2 years
Reviewed 2019-01-16
Review Source: Capterra

The partnership with Faxlogic has worked really well for BHS. We have multiple sites and multiple needs for our communities and Faxlogic is able to accomplish all of them. Very few cloud base fax solutions offer the option with having faxes be utilized with fax machine but Faxlogic is able to provide this for our nurses. Also, customer service has always been wonderful and prompt with Faxlogic. They have made our telecom department at BHS be able to focus on other needs for our communities because Faxlogic is able to provide quality services to our community.

Pros
Flexibility and ease of use with utilizing the portal, email, and fax machine.

Cons
locating the fax report within the portal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

David Wilson

Highly recommended

Used daily for 1-2 years
Reviewed 2018-12-05
Review Source: Capterra

First off, the support is second to none. Tickets are answered in a very timely fashion new number creation and number porting is simple and quick. More importantly, the assigned account representatives are responsive and proactive in looking after our account. Finally, in the year+ we've used the system, it's been rock solid / no outages / etc. Keep up the good work.

Pros
Very simple to use both the web based GUI and the Email to FAX. The admin GUI is straight forward and to the point.

Cons
If anything, the variable options available to use in the automation tools (such as action items when receiving a FAX) could be a bit better documented.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

David Bock

Great company - Great Product!

Used daily for 2+ years
Reviewed 2019-01-03
Review Source: Capterra

We continue to implement more of their products throughout our various companies every quarter. The product is solid and works exactly as it should.

Pros
The FaxLogic system is easy to use. Implementation is quick and support is extremely responsive. Perhaps the fastest response time of any vendor we work with.

Cons
There are not any cons I have noted. No system is perfect, however this one does exactly as it should.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Sam Gold

I have been using FaxLogic since mid 2013. - one word- GREAT!

Used daily for 2+ years
Reviewed 2018-05-17
Review Source: Capterra

A great faxing solutions that can be relied on for heavy and light usage.

Pros
They are constantly innovating and adapting to the needs of Efaxing today. They have auto cover-sheets that can be easily enabled and disable on the fly.

Cons
I currently do not have negative feedback for them. They are a great company with a great group of guys working hard to make sure its the best solution available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Anonymous

It just works

Used daily for 2+ years
Reviewed 2018-11-09
Review Source: Capterra

Pros
Easy to set up and maintain. A great turnkey solutiohn for faxing and reciving large volumes. Much better than maintaining an in house fax server with dedicated comm lines. Support is top notch when needed.

Cons
Control over rights to inboxes must be done by FaxLogic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Bill Cochran

FaxLogic Wins!

Used daily for 6-12 months
Reviewed 2018-11-14
Review Source: Capterra

FaxLogic is a great vendor. FaxLogic has the fastest turnaround time for support and implementation compared to other vendors (not just fax vendors). The system FaxLogic operates is dependable and simple (easy to use). This is one of the purest fax systems I have worked with and I am happy that our medical records solution recommended FaxLogic. This solution saves money and (by far) improves features. Ask me anytime about how useful FaxLogic is!!

Pros
The simplicity of the system, interface and the FANTASTIC support.

Cons
Some of the titles on the admin interface are not terms that normal humans understand. I built an internal document to translate the terms to understandable ideas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Stephania Oates

Easy and Convenient

Used occasionally for 2+ years
Reviewed 2019-08-10
Review Source: Capterra

Exceptional!!!

Pros
FaxLogic has proven to be a cost effective and efficient way of faxing compared to using traditional copper lines.

Cons
I enjoy every part of the software. The most challenging part of the experience was the end users because they were hesitate to change. After training them, their FacLogic experience was fantastic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Kent Whitney

FaxLogic

Used daily for 2+ years
Reviewed 2019-12-11
Review Source: Capterra

Excellent

Pros
I began using the software in 2012 or 2013. I signed up because another person recommended it. I have been very happy with it.

Cons
It is very flexible. If you have any documents, you can increase the number of pages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Hector Cruz

Trash Your Old Fax Machines

Used daily for 2+ years
Reviewed 2019-08-03
Review Source: Capterra

Pros
FaxLogic makes it easy to send faxes, customize faxcover sheets, generate usage reports, resend faxes, alert individuals of failed faxes.

Cons
FaxLogic is a great software product. I recommend it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Patrick Cozzi

Great Solution for Fax

Used daily for less than 6 months
Reviewed 2020-02-12
Review Source: Capterra

-Large savings over copper phone lines -Great support with quick turn-around times -Passionate team that worked with us to chose the proper solution to fit our needs -Zero impact to workflow while still achieving cost savings goals -Great reporting allowing us to make smarter decisions regarding fax moving forward

Pros
Ease of use - we were able to implement FaxLogic quickly and with little hassle, saving us tens of thousands of dollars over copper phone lines. With the use of their fax adapters - we were able to achieve this with zero impact to the end user experience, requiring no additional training or support from IT.

Cons
Nothing springs to mind. Between ease of implementation and savings, there are no cons to speak of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Vernon Barchard

Eureka! Fax Traffic Management solution after years of search

Used daily for less than 6 months
Reviewed 2019-08-14
Review Source: Capterra

1. Inbound fax traffic routing 2. Archival storage

Pros
Single published referral fax number, centralized digital fax inbox & routing to doctors. Ease of use of portal for traffic management.

Cons
the fact that they were hard to find, no marketing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FaxLogic

Cloud-based virtual fax server for personal and business use

Tim Hoskins

FaxLogic API Integration

Used daily for 2+ years
Reviewed 2019-01-03
Review Source: Capterra

Very good.

Pros
The API and support are great. We only use the software via API which has been great.

Cons
Nothing at all. It's worked great for us for many years.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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FaxLogic

Cloud-based virtual fax server for personal and business use