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FCS Voice

Voice and digital messaging solution for hotel businesses

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FCS Voice Pricing, Features, Reviews and Alternatives

FCS Voice product overview

What is FCS Voice?

FCS Voice is a SIP (Session Initiation Protocol) and analog-based gateway solution for the handling of voice and digital messaging. Targeting deployment within hotel and resort businesses ranging from single property size all the way up to mega resorts, the system claims total compatibility with all leading property management (PMS) and private automatic branch exchange (PABX) systems. Comprising of two voice and fax layers that can be implemented independently or within the same database, and behind a single login, FCS Voice promises to simplify the management of voicemails and fax messaging for hotel guests around check-in and check-out times.

Key benefits of using FCS Voice

  • FCS Voice and Digital Messaging is a hotel communications solution for automating the handling of voicemail, fax messaging, wake-up calls, guest reminders, room transactions and more.


  • FCS Voice integrates with all the major pre-existing platforms associated with the hotel industry, allowing FCS Voice to sit seamlessly alongside popular PMS and PABX systems.


  • Set and place automated room calls to guests in their own language preference and use the auto attendant feature to pick up unassisted calls and transfer to an available alternative department.


  • The IVR function can be used to capture timely room status updates more accurately and also automatically log any minibar transactions or additional purchasing activity.


  • Hotel staff can enjoy secured web-based access to reporting features and real time statistics to view a snapshot of call and messaging performance.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Phone Support

    Training options

    In Person
    Documentation
    Webinars

    FCS Voice features

    Functionality

    No reviews

    Total Features14 2 categories

    Most valued features by users

    Third Party Integrations
    Reporting & Statistics
    Live Chat
    Call Transfer
    Voice Mail
    Sales Reports
    Real Time Reporting
    Computer Telephony Integration

    Functionality contenders

    FCS Voice users reviews

    Overall rating

    No reviews

    Positive reviews

    No info
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    Rating distribution

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    4

    3

    2

    1

    0

    0

    0

    0

    0

    Overall rating contenders

    FCS Voice FAQs and common questions

    FCS Voice has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    FCS Voice supports the following languages:
    English


    No, FCS Voice does not have an API available.


    FCS Voice offers the following support options:
    24/7 (Live rep), Phone Support

    Related categories