FCS Voice Pricing, Features, Reviews & Comparison of Alternatives

FCS Voice

Voice and digital messaging solution for hotel businesses

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FCS Voice overview

FCS Voice is a SIP (Session Initiation Protocol) and analog-based gateway solution for the handling of voice and digital messaging. Targeting deployment within hotel and resort businesses ranging from single property size all the way up to mega resorts, the system claims total compatibility with all leading property management (PMS) and private automatic branch exchange (PABX) systems. Comprising of two voice and fax layers that can be implemented independently or within the same database, and behind a single login, FCS Voice promises to simplify the management of voicemails and fax messaging for hotel guests around check-in and check-out times.

Hoteliers can ensure communication lines are kept open with guests 24/7, offering automated wake-up calls, checkout reminders and more. FCS Voice can setup and schedule calls for individual guests or defined groups with multi-lingual support ensuring messages are delivered successfully. Interactive voice response (IVR) technology facilitates the logging of up-to-date and accurate room status updates, while also being used to automatically record minibar transactions or similar in-room purchases. An auto-attendant feature ensures unanswered frontdesk calls are routed to another department, while hotel managers and admin staff can access real time reporting online to monitor performance.
www.fcscs.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa

Supported languages

English
FCS Corporate Video

FCS Voice reviews

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FCS Voice pricing

Pricing options
Subscription
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Request demo and pricing via the FCS website.

FCS Voice features

Call Transfer
Instant Messaging
Reporting & Statistics
Third Party Integration
Voice Mail

API (140 other apps)
Activity Dashboard (70 other apps)
Automatic Notifications (56 other apps)
CRM Integration (66 other apps)
Call Monitoring (58 other apps)
Call Recording (90 other apps)
Call Reporting (54 other apps)
Call Routing (69 other apps)
Caller ID (65 other apps)
Chat (76 other apps)
Conferencing (72 other apps)
Live / Video Conferencing (54 other apps)
Monitoring (57 other apps)
Receiving (52 other apps)
SMS Integration (50 other apps)

Additional information for FCS Voice

Key features of FCS Voice

  • Recording bookmarking
  • PMS / PABX integration
  • Automatic reminders
  • Call transfer
  • Computer telephony
  • Instant messaging
  • Multi-language
  • Real time reporting
  • Sales tracking
  • Status tracking
  • Voice mail
  • Fax management
  • IVR / voice recognition
  • Reporting and statistics
  • Customer service integration
View All Features

Benefits

FCS Voice and Digital Messaging is a hotel communications solution for automating the handling of voicemail, fax messaging, wake-up calls, guest reminders, room transactions and more.

FCS Voice integrates with all the major pre-existing platforms associated with the hotel industry, allowing FCS Voice to sit seamlessly alongside popular PMS and PABX systems.

Set and place automated room calls to guests in their own language preference and use the auto attendant feature to pick up unassisted calls and transfer to an available alternative department.

The IVR function can be used to capture timely room status updates more accurately and also automatically log any minibar transactions or additional purchasing activity.

Hotel staff can enjoy secured web-based access to reporting features and real time statistics to view a snapshot of call and messaging performance.