Fenero Features

Fenero

Cloud-based contact center software

4.5/5 (20 reviews)

Fenero Feature Summary

  • Call recording
  • Screen recording
  • Inbound call routing
  • Call queuing
  • Outbound dialing
  • Manual, preview, progressive & predictive dialing
  • Drag-and-drop scripting
  • Live customer chat
  • Pre-chat surveys
  • Predefined (canned) responses
  • Inbound email routing
  • Open APIs
  • Lead import
  • IVR functionality
  • Interaction histories
  • Incoming call filtering
  • Skills-based routing
  • Callback scheduling
  • Do Not Call (DNC) lists
  • Custom caller IDs
  • Agent performance statistics
  • Custom reporting
  • Quality auditing
  • Customizable quality audit forms
  • Real-time insights
  • Email history search

Communications Feature Comparison

Most popular features of all Communications apps

API (163 other apps)
Activity Dashboard (85 other apps)
Automatic Notifications (66 other apps)
CRM Integration (74 other apps)
Call Monitoring (72 other apps)
Call Recording (104 other apps)
Call Reporting (63 other apps)
Call Routing (79 other apps)
Call Transfer (73 other apps)
Caller ID (72 other apps)
Chat (84 other apps)
Conferencing (76 other apps)
Instant Messaging (65 other apps)
Monitoring (67 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Reporting & Statistics (89 other apps)
Third Party Integration (94 other apps)
Video Conferencing (58 other apps)
Voice Mail (59 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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Requires iOS 5.0 or later. Compatible with iPhone, iPad, and iPod touch.

Fenero Feature Reviews

18 reviewers had the following to say about Fenero's features:

Carlo Angelo Pablo

Astonishing! I would recommend Fenero to other Virtual companies out there!

2018-07-17

It just takes 1 person to manage the software.

Pros

Easy to navigate, has self help knowledge base, real time reporting, easy to create stations and users, ...everything!

Cons

It give me what I need to run my virtual call center.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Geraldine Santana

Great call center Platform

2018-10-10

Extremely satisfying best of all

Pros

Its very user-friendly excelent with the records and to put together all the call center needs you can even used it from your mobile device and the support its awsome

Cons

the recording file for the calls its not unlimited

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Jessica Palacios

IT and Call Center Manager perspective.

2017-04-11

Pros: - Agent and Manager Interface is user-friendly

Pros

Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs

Cons

Cons: -Storage for Recorded calls is no longer unlimited nor specified.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Fenero

Improve support protocols between Fenero and Customer and clarity their of.

Source: Capterra
Helpful?   Yes   No
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Javan Grant

User friendly interface, easy to set up and great reporting.

2017-12-22

Pros

Very complex use of API for almost all features, real time and historical reports, easy to use, set up, and maintenance.

Cons

Fenero does daily backups and maintenance at mid night which last about half hour and which somewhat disrupts 2/7 campaigns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Andre Cvijovic

Fenero is CRITICAL for our SUCCESS

2017-04-06

We have utilized API and their Interface to the maximum.

Pros

We have utilized API and their Interface to the maximum.

Cons

Cons: - Need option to add automated billing for purchasing minutes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Susan Arcadia

The contact center that addresses all my pain points when comes to the management side if it!

2017-04-06

I love Fenero and am not new to the call centers.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Francis Estrella

Incomparable

2017-11-15

A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens.

Pros

Great quality of calls, great support and easy to use apps to manage different campaigns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daryl Acumen

Powerful tool

2019-04-12

The 6 second billion increments are the real secret.

Pros

Flexibility, cost effectiveness, scalability.

Cons

I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Jennifer Thorne

Great experience with Fenero

2019-04-12

Overall my experience has been great. I have found a solution which is functional, priced well, with great customer service. Exactly what I was looking for.

Pros

We just started with Fenero and find the overall functionality for the money extremely valuable. It does everything we need (and more) and the pricing model is very fair. More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. As well, the reps have been exceptional answering my questions as I set up the system to support our needs. I couldn't ask for better support. Thank you!

Cons

I would like a more streamline way of adding call comments, then exporting them in a condensed manner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Jose Antonio Saca

Customer service and charges

2019-04-17

Fair but can be better if they can review their billing more accurately

Pros

The functionality and easy to use reports

Cons

Take so long to give you DID for Agents and functionality for use this DID right away i waiting for my new ones more then a month and they already charge and DID are not ready to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
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Andre Goncalves

We have been using Fenero for over one year now and could not be happier.

2017-12-19

Pros

It is also very well supported, packed with features and amazing reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Alejandro Pisani

Great partner!

2017-04-09

Their team is composed of individuals with prior Call Center experience.

Pros

Multiple features for a very affordable price

Cons

The initial setup does require I.T. proficiency. You are able to add their support plan to help you with this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Smitha Baliga

We have had a very positive experience working with Fenero !

2017-11-21

Pros

Fenero is a very cost effective robust solution and is the back-bone of a successful call center !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Oscar Gutierrez

Wonderful experience!

2017-07-11

Process optimization and cost-reductions

Pros

It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc.

Cons

There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bella Martin

Easy to use

2019-04-05

It was easy to use and very affordable

Pros

It is very easy to use like a, b, c..

Cons

The recordings takes a while but good thing is you can contact the center to Follow up

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Abhishek Verma

Affordable solution but needs to work on its software for better reliability and performance

2019-04-16

Customer service was spotty at first but in the time we have been with them, it has improved a lot.

Pros

User friendly UI, takes just one sys-admin on our end to manage the software.

Cons

They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthanette Petree

Fenero Review

2019-05-01

Overall it has been a positive experience.

Pros

Once you become acclimated with the system it because easy to start a campaign in no time.

Cons

It is not easy to update your banking information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas Fallings

World Class Software

2017-08-14

This software is very user-friendly, completely free, the support staff is amazing, the software is bug free And glitch free.

Pros

He showed me a lot of great informative videos that guide you through setup.

Cons

Hmm, I'm trying to think of any cons....... I have to honestly say, I cannot think of any bad things about this software. It's very user friendly, has separate portals for agents and managers. It's awesome!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Fenero


Awesome experience getting Denver Business Systems up and running with Fenero!

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