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Five9 vs Dialshree Comparison
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Good recommendations?
Overview
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides...
DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
175
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
59
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Pros
Great experience with good support team. Very happy to work with [sensitive content hidden.
Amazing experience with team elision, they are quick and professional. Always happy to support and help.
Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.
Cons
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
Cons
Just need to update system time by time with real world problems. I think it is zero error solution.
Auto Dial for the CallBacks features is missing.
Sometimes call drop issue happens, but that is not frequent.
Key features
- Total features122
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For iPad Devices
- IT Asset Management
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Scoring Models
- Multiple Scripts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Screen Recording
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Video Conferencing
- Virtual Assistant
- Virtual Voicemail
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Configuration
- Workflow Management
- Workforce Management
- Total features99
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For iPad Devices
- IT Asset Management
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Scoring Models
- Multiple Scripts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Screen Recording
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Video Conferencing
- Virtual Assistant
- Virtual Voicemail
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Configuration
- Workflow Management
- Workforce Management
Integrations
- Total integrations77
- ActiveCampaign
- Freshdesk
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations4
- ActiveCampaign
- Freshdesk
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
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