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Five9 vs Gong.io Comparison

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Good recommendations?

Five9 logo

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85pts

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Overview

Category Leaders

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides...

Category Leaders

Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

175

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

463

5

4

3

2

1

222

165

53

15

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.8

538

5

4

3

2

1

452

80

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.

Pros

Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
What I love most about it is that it analytically breaks down every call I have with a customer or prospect (talk time, sentiment analysis, conversation keywords most focused on).

Cons

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.

Cons

It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features122
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assessment Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contextual Guidance
  • Conversation Intelligence
  • Correlation Analysis
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deal Management
  • Drag & Drop
  • Email Management
  • Employee Coaching Tools
  • Employee Management
  • Employee Reward Programs
  • Employee Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • For Call Centers
  • For Sales Teams/Organizations
  • For iPad Devices
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Generation
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multiple Scoring Models
  • Multiple Scripts
  • Natural Language Search
  • Negative Feedback Management
  • On-Demand Recording
  • Onboarding
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Messaging
  • Sales Activity Management
  • Sales Trend Analysis
  • Scheduled Recording
  • Screen Recording
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text to Speech
  • Third-Party Integrations
  • Training Management
  • Trend Analysis
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Workflow Management
  • Workforce Management
  • Total features53
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assessment Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contextual Guidance
  • Conversation Intelligence
  • Correlation Analysis
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deal Management
  • Drag & Drop
  • Email Management
  • Employee Coaching Tools
  • Employee Management
  • Employee Reward Programs
  • Employee Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • For Call Centers
  • For Sales Teams/Organizations
  • For iPad Devices
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Generation
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multiple Scoring Models
  • Multiple Scripts
  • Natural Language Search
  • Negative Feedback Management
  • On-Demand Recording
  • Onboarding
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Messaging
  • Sales Activity Management
  • Sales Trend Analysis
  • Scheduled Recording
  • Screen Recording
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text to Speech
  • Third-Party Integrations
  • Training Management
  • Trend Analysis
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations73
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations63
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM