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Five9 vs Soon Comparison

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Overview

Category Leaders

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides...

Soon is a cloud-based scheduling and collaboration tools for customer service teams. The platform provides tools for managing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

100

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

175

143

48

12

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.6

5

4

3

2

1

19

6

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.

Pros

The good overview, the easy access and very good help and quick responses from the developers for requests of new functions.
Pleasant intuitive UI, intelligent UX design. Responsive support team, lets me keep all team communication in one place for my sanity aaa.
Me and my collegues arent pleased with Soon. Soon gives us more questions then help.

Cons

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.

Cons

Sometimes there is an error, probably something with cookies so when you delete them it is fixed.
As a user, it is frustrating to not have visibility on other users' schedules. This may be an option open to administrators--I don't know).
Absolutely none, if there's something you don't like they will adjust Soon to your preferences.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features131
  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Attendance Management
  • Attendance Tracking
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Indicator
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Distribution Management
  • Drag & Drop
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Group Scheduling
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Integrations Management
  • Interaction Tracking
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Leave Tracking
  • List Management
  • Live Chat
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Mobile Workforce Control
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Location
  • Multiple Scripts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Booking
  • Online Time Clock
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Project Time Tracking
  • Projections
  • Quality Control
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Scheduling
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Schedule Distribution
  • Scheduled Recording
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shift Swapping
  • Skills Tracking
  • Social Media Integration
  • Social Performance Management
  • Social Promotion
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Planning
  • Task Scheduling
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Time Off Requests
  • Timesheet Management
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • Voice Customization
  • Voice Mail
  • Widgets
  • Workflow Management
  • Workforce Management
  • Total features50
  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Attendance Management
  • Attendance Tracking
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Indicator
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Distribution Management
  • Drag & Drop
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Group Scheduling
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Integrations Management
  • Interaction Tracking
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Leave Tracking
  • List Management
  • Live Chat
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Mobile Workforce Control
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Location
  • Multiple Scripts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Booking
  • Online Time Clock
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Project Time Tracking
  • Projections
  • Quality Control
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Scheduling
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Schedule Distribution
  • Scheduled Recording
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shift Swapping
  • Skills Tracking
  • Social Media Integration
  • Social Performance Management
  • Social Promotion
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Planning
  • Task Scheduling
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Time Off Requests
  • Timesheet Management
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • Voice Customization
  • Voice Mail
  • Widgets
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations39
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Ease of use
  • Customer support

Share this review:

Five9

Thanks To All AT FIVE9

Reviewed 9 years ago

A++++++++++

Pros

just finished with my implimentation manager Laura Flores and i must say that it went extremely well. not only was she available and willing to help with all my needs but she also went above and beyond to help me load my lists. Fast, Smooth and Friendly would reeccomend to all. Thanks again, Mark

Cons

Didnt do this sooner

Overall Rating
  • Ease of use
  • Customer support

Share this review:

Five9

AWESOME!!

Reviewed 9 years ago

Louriza is the BEST!!!

Pros

I like it a TON!!!

Cons

I wish I'd implemented it sooner..

Overall Rating
  • Ease of use
  • Customer support

Share this review:

Five9

Great system, easy to use, great customer support

Reviewed 10 years ago

I would recommend this product to anyone who was looking for a lift in productivity, or even looking for a new dialer system. There is no need to put out the money for an in-house dialer system with the big boys anymore. The hosted solution is the way to go!

Pros

The system is easy to use from agent to admin. The ability to make changes in an environment that is click and point is great! The ability to add agents quickly is a large plus as well as having the access to log in and monitor the system and agents regaurdless of my location. The supervisor view and monitoring is great. Reports are easy to navigate and run.

Cons

At first the implimintation process was a little frustrating but as soon as this was brought to managments attention, the issues were addressed and corrected. They really went above and beyond to correct the concerns.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.00/10

Share this review:

Five9

One of the most call center software that you can find today

Reviewed 3 years ago

Overall experience is very astounding , the software itself is again very easy to use, support is always ready to help you, very recommendable to my friends and I am looking forward to use Five9 in the years to come.

Pros

From the very first day I started using Five9 I was amazed by how this software can do for you, it is very user-friendly and most of all their support team is very helpful. Doing inbound and outbound calls to people is very easy and It makes my job a lot more easier than the usual.

Cons

Everytime that there is an update on the software there will be errors that will pop right after, or giving me a hard time logging in again, I hope that they can do something about this very soon.

Vendor response

Hello Kevin, Thanks for taking the time to share your feedback. We pride ourselves with having the best customer support team in the industry and it's great to hear you would recommend Five9 to your friends. Please let us know if you ever have any questions - we're here to help you succeed.

Overall Rating
  • Ease of use
  • Customer support

Share this review:

Five9

Not the best I have used.

Reviewed 6 years ago

I found the software bulky and inconvenient. From the agent desktop application to lead management and reports it was simply more complex than it had to be. Customer service was helpful enough, but at times it took too long to speak to someone. More critical issues always seemed to need escalation and resolution came slowly if at all and as soon as they determined the issue wasn't something on their end they were done helping. Overall for the size of call center we have (15 stations) and the type of dialing we do (predictive cold call) it just wasn't the solution for us.

Pros

No pros were added to this review

Cons

No cons were added to this review

Five9 vs. Soon

See how Five9 and Soon stack up against each other by comparing features, pricing, ratings, integrations, security & more.