App comparison

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Five9 Logo
Five9
4.2
(461)

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Cloud contact and call center software

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(30)

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NICE CXone logo
4.2
(565)

Cloud Contact Center Software

Features

Total

NICE CXone logo
Five9 logo

85

125

122

features in common

85

features in common

NICE CXone logo

NICE CXone user ratings

Functionality

4.1
(565)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Voice Mail

    5.0

Five9 logo

Five9 user ratings

Functionality

4.1
(461)

Top features

  • VoIP Connection

    5.0

  • Negative Feedback Management

    5.0

  • Call Transfer

    5.0

Pricing

Starting from

$71/month

Value for money

NICE CXone logo
4.1
Five9 logo
4.1

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Genesys Cloud CX logo
4.4
(225)

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
Five9 logo

104

151

122

features in common

104

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.2
(225)

Top features

  • IVR/Voice Recognition

    5.0

  • Call Transfer

    5.0

  • Third-Party Integrations

    5.0

Five9 logo

Five9 user ratings

Functionality

4.1
(461)

Top features

  • VoIP Connection

    5.0

  • Negative Feedback Management

    5.0

  • Call Transfer

    5.0

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1
Five9 logo
4.1

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.